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Customer Questions & Answers

  • All(69)
  • Product Information(22)
  • Stock Status(11)
  • Payment(4)
  • About Shipping(26)
  • Others(4)
Q

vcs entregam como presente?

By Daniele May-21/2018 19:53:55

A

Olá Daniele

Obrigado pela sua consulta.

Desculpe, não podemos enviar o item como presente.



Q

How does the warranty work? Is ulefone or gearbest responsible for it?

By Igor Oct-10/2016 09:58:50

A

Hello Igor,

It is with one year warranty(Gearbest). Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html
Any issue you can feel free to contact us here: http://www.gearbest.com/about/contact-us.html , we will settle your issue.          

Thanks for your attention. 

Q

I have the address in the US, but I live in Mexico. I Need the Phone with mexico Network ( Telcel or Movistar )

By josse Aug-30/2016 18:40:28

A

Hello josse,

It is unlocked for Worldwide use. Please ensure local area network is compatible. click here(http://maps.mobileworldlive.com/ ) for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.     

Network:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA: 850/900/1900/2100MHz
   4G: FDD-LTE: 800/1800/2100/2600MHz 

Thanks for your attention. 

Q

Hi, Does this phone has gyroscope?

By Eduardo Aug-29/2016 20:54:31

A

Hello Eduardo,
This phone has not gyroscope.  
Let me know if you need more assistance.

Q

Good morning, wanted to buy this mobile phone from the European store, but is currently out of stock ... I could tell me when will stock again of Ulefone Be Touch 3 European warehouse?"

By Lopes Aug-11/2016 11:09:45

A

Hello Lopes,
We regret that this item is out of stock, factory won't produce it any more. 

However, it is stock in our china  warehouse  at the moment.

Q

My area provider supports gsm 900 as seen in a website am i going to be able to use 3g ??

By ANAS KOUIMEN LAMARTI Aug-10/2016 14:05:31

A

Hello,

Thanks for your e-mail.

Wireless Connectivity: 3G,4G,A-GPS,Bluetooth 4.0,GPS,GSM,WiFi 
WIFI: 802.11b/g/n/ac wireless internet 
Network type: FDD-LTE+WCDMA+GSM 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1900/2100MHz 
4G: FDD-LTE 800/1800/2100/2600MHz

Q

No 1700mhz makes this incompatible with 4g in North america?

By brett Jul-27/2016 05:41:12

A

Hello brett, 
Sorry that this phone doesn't support network of 1700mhz. Thanks for your attention.

Q

Is the battery removable ?

By Anne Jauvin Apr-28/2016 20:09:43

A

Hello, 
The battery is removable.


Best Regards


Q

Hello, do not know if you will be able to answer me, I live in Brazil, and here depending on the product you matter, we are taxed by Brazilian customs, wanted to know if I'm going to be taxed? Thank you.

By Claudio Apr-28/2016 17:07:09

A

Hello Claudio,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

How many days takes shipping to Mexico and what is the cost?

By Adrian Mejía Apr-18/2016 17:48:32

A

Hello Adrian,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

vcs entregam como presente?

By Daniele May-21/2018 19:53:55

A

Olá Daniele

Obrigado pela sua consulta.

Desculpe, não podemos enviar o item como presente.



Q

How does the warranty work? Is ulefone or gearbest responsible for it?

By Igor Oct-10/2016 09:58:50

A

Hello Igor,

It is with one year warranty(Gearbest). Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html
Any issue you can feel free to contact us here: http://www.gearbest.com/about/contact-us.html , we will settle your issue.          

Thanks for your attention. 

Q

I have the address in the US, but I live in Mexico. I Need the Phone with mexico Network ( Telcel or Movistar )

By josse Aug-30/2016 18:40:28

A

Hello josse,

It is unlocked for Worldwide use. Please ensure local area network is compatible. click here(http://maps.mobileworldlive.com/ ) for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.     

Network:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA: 850/900/1900/2100MHz
   4G: FDD-LTE: 800/1800/2100/2600MHz 

Thanks for your attention. 

Q

Hi, Does this phone has gyroscope?

By Eduardo Aug-29/2016 20:54:31

A

Hello Eduardo,
This phone has not gyroscope.  
Let me know if you need more assistance.

Q

My area provider supports gsm 900 as seen in a website am i going to be able to use 3g ??

By ANAS KOUIMEN LAMARTI Aug-10/2016 14:05:31

A

Hello,

Thanks for your e-mail.

Wireless Connectivity: 3G,4G,A-GPS,Bluetooth 4.0,GPS,GSM,WiFi 
WIFI: 802.11b/g/n/ac wireless internet 
Network type: FDD-LTE+WCDMA+GSM 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1900/2100MHz 
4G: FDD-LTE 800/1800/2100/2600MHz

Q

No 1700mhz makes this incompatible with 4g in North america?

By brett Jul-27/2016 05:41:12

A

Hello brett, 
Sorry that this phone doesn't support network of 1700mhz. Thanks for your attention.

Q

Is the battery removable ?

By Anne Jauvin Apr-28/2016 20:09:43

A

Hello, 
The battery is removable.


Best Regards


Q

this phone in unlocked

By shamsuddin Apr-10/2016 12:37:47

A

Hello shamsuddin,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
   3G: WCDMA: 850/900/1900/2100MHz
   4G: FDD-LTE: 800/1800/2100/2600MHz 


Q

Will this phone support the latest android Marshmallow update?

By nihat Mar-18/2016 09:06:55

A

Hello nihat,
Notice:
This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

hey, i'm really thinking about buying it, just one little question... does it support LED notifications???

By Yoshigo Mar-10/2016 04:10:46

A

Hello Yoshigo,

Thank you for your inquiry,it doesn't support LED notifications.Have a nice day.


Q

Good morning, wanted to buy this mobile phone from the European store, but is currently out of stock ... I could tell me when will stock again of Ulefone Be Touch 3 European warehouse?"

By Lopes Aug-11/2016 11:09:45

A

Hello Lopes,
We regret that this item is out of stock, factory won't produce it any more. 

However, it is stock in our china  warehouse  at the moment.

Q

Hi, please let me know if you have stock for this phone and does it working in Greece?

By John Feb-11/2016 22:04:06

A
Hi,
It is in stock in China warehouse now, you are welcome to order it.

Language: Afrikaans, Azerbaidzhan, Indonesian, Malay, Catalan, Czech, Danish, German, Estonian, English, Spanish, Filipino, French, Croatian, Zulu, Italian, Swahili, Latvian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Romansh, Slovenian, Slovak, Finnish, Swedish, Vietnamese, Turkish, Greek, Bulgarian, Mongolian, Russian, Serbian, Ukrainian, Georgian, Armenian, Hebrew, Urdu, Arabic, Persian, Amharic, Hindi, Nepali, Bengali, Thai, Burmese, Cambodian, Lao, Korean, Japanese, Traditional/Simplified Chinese 
Q

Hey is this Phone actually on stock? How long will shipment to germany last? Best regards

By Matze Jan-25/2016 10:39:35

A
Hi, Matze!

Yes, we do have this item in stock at this moment. Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 5-10 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 3-7 business days to arrive.
2) Standard Shipping: Between 6-10 business days to be delivered.
3) Flat Rate Shipping: Between7-25 business days to ship to the destination. 
Q

Vous envoyez en Belgique, en combien de jours ? , il faut payer la TVA et droit de douane ?

By Marcel F Jan-22/2016 21:33:55

A
Hi Marcel,
For the shipping on our website and please click ths link:
http://www.gearbest.com/about/shipping-methods.html
For the custom tax,
According to our website's policy import taxes are solely customer’s responsibility.
Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs)
By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html
                                                                                                                         &nb
Q

Does the device have in stock ? how soon will Posted in Russia ? approximate delivery time ?

By Kozankov Dmitry Vladimirovich Jan-09/2016 13:00:20

A
Hi Kozankov,
This item is in stock for immediate shipping now. 
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please feel free to ask if you have further questions. 
Q

hello is the ulefone be touch 3 phone on stock in eu warehouse?? is the playstore on the phone?? Thnx

By edward Jan-07/2016 07:03:42

A
Hi Edward, this item is still available in EU warehouse for now. It is pre-installed the Google Play Store. Thank you for your inquiry. Best Wishes for 2016. 
Q

Is this product on stock? Do you have any problems shipping to México? This product have any warranty? thanks

By Rada Jan-06/2016 15:55:20

A
Hi Rada, this product is still available. Welcome to order! Thank you for your interest in our products. Please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The Shipping Cost and Grand Total amount will be displayed for each shipping method.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Generally we need 3-5 business days(excluding non-working days) to arrange the shipment of this item. Learn about our full Warranty & Return Policy > http://www.gearbest.com/about/warranty-and-return.html
Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

Is the phone on stock? What is the delivery time for Italy? Tank you

By Giuseppe Dec-17/2015 16:35:47

A
Hi Giuseppe, this phone is adequate stock now.The exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): 1,Flat Rate Shipping: 10 - 25 business days.  2,Standard Shipping:7-15 working days.3, Expedited Shipping:3-10 working days.  Generally we need 3-5 business days (excluding non-working days) for processing your order.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  For a detailed explanation about each shipping method, destinations and approximate delivery times, please see: http://www.gearbest.com/about/shipping-methods.html?jkjl Thank you for your inquiry.  Please feel free to ask further presale questions. 
Q

quando sarà disponibile per la spedizione ulefone be touch 3 grazie

By ANGELO RAFFAELE Dec-04/2015 21:57:11

A
Hi ANGELO,
This item is in stock for immediately shipping now. We hope you enjoy shopping here with us.
Q

Hi, please let me know if you have stock for this..

By Mohamed Dec-03/2015 14:04:23

A
Thank you for your inquiry.
It is available for purchase.
Thanks in advance for your order.
Have a nice day.
Q

Hello, is that possible to pay 130$ now, and after 7 days to give rest 30$, i dont have enought atm but i really want this phone and need one mine is broken ? And if i order it do i have to pay anything when it comes here, like import charges and stuff, i mean can u write that price of phone is 40$ instead of 160$ ?

By Vesna Milosavljevic Mar-16/2016 17:28:31

A

Hello Vesna, 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Taxes are charged by your local customs office control and are covered by the customer . We recommend you shipthe item by surface mail or ems to reduce or avoid ( if applicable) .Please refer to http://www.gearbest.com/about/faq.html Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Do I pay custom if shipped to US?

By ed Jan-12/2016 02:31:03

A
Hi ed,
We send package all over the world. Taxes are charged by your local customs office control and are covered by the customer. We recommend you ship the item by surface mail or ems to reduce or avoid (if applicable). Please refer to http://www.gearbest.com/about/faq.html. 
Q

quero saber quantas vezes se pode passar no cartão e se a paypal nos dá essa opção, obg :D

By isadora Dec-23/2015 21:50:20

A
Hi Isadora, the exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): Flat Rate Shipping: 10-45 business days.Standard Shipping:7-25 working days.Expedited Shipping:3-15 working days. Generally we dispatch it within 3-5 business days (excluding non-working days) after the order payment is confirmed in our system. Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Read about our Shipping Options > http://www.gearbest.com/about/shipping-methods.html Thank you for your inquiry. Best Wishes for 2016. 
Q

what are the indian price this mobile

By sanni Dec-04/2015 08:50:04

A
Hi sanni  ,
Many thanks for your recent inquiry. The prices are in US dollars. You can choose the currency in the right top of the website. If you can not find your currency,
Please use following exchanging tool, the link is http://www.xe.com.
Q

Hello, do not know if you will be able to answer me, I live in Brazil, and here depending on the product you matter, we are taxed by Brazilian customs, wanted to know if I'm going to be taxed? Thank you.

By Claudio Apr-28/2016 17:07:09

A

Hello Claudio,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

How many days takes shipping to Mexico and what is the cost?

By Adrian Mejía Apr-18/2016 17:48:32

A

Hello Adrian,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

hi there. few questions - 1. is the phone unlocked and could be used anywhere in the world? 2. about the shipping method - is it possible to send it not in the original box ? and to declare lower value - to avoid customs taxes? please answer.

By LIo Apr-03/2016 14:46:25

A

Hello LIo,

It is  possible to send it not in the original box.This phone is unlocked , it can work the carrier which can support Frequency GSM850/900/1800/1900MHz , You can check the link to find which carrier this phone can support,The link is  http://maps.mobileworldlive.com/.

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days 
2) Standard Shipping (EMS) => 7-10 business days 
3) Flat Rate Shipping=> 10-25 business days 
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html


Q

hi how much shipping cost to uk please

By nitin Mar-21/2016 15:46:31

A

Hello nitin,

Thank you for your inquiry,we can ship it to the UK for free shipping.Have a nice day.


Q

Hello, is that possible to pay 130$ now, and after 7 days to give rest 30$, i dont have enought atm but i really want this phone and need one mine is broken ? And if i order it do i have to pay anything when it comes here, like import charges and stuff, i mean can u write that price of phone is 40$ instead of 160$ ?

By Vesna Milosavljevic Mar-16/2016 17:28:41

A

Hello Vesna,

We do not accept pay in installment.  
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

We normally declare a lower price on your package in consideration of our coutries' customs policy and your interests. 

Please note that every country has its own customs policies. If we don't declare your package as our country's policy, we can't ship out your order to you.

 

About the tax and customs issue, please refer to “Tax & Customs Duties” in our website http://www.gearbest.com/about/faq.html. 


Q

I want to buy two ulephones be touch 3. I live in Mexico. I want to know if you ship to my country. how much is the customs fee. and how long does it take to get to mexico. thank you

By eduardo gutierrez Mar-10/2016 05:38:21

A

Hello eduardo,

It can be shipped to Mexico.

You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

I meant how much i will pay for import charges, can u write that phone cost 40$ ?

By Vesna Milosavljevic Mar-08/2016 13:13:08

A

Hello Vesna, 
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

We can declare low value for you but we can not ensure the item can pass the sustom.


Q

can you deliver Pakistan

By Muhammad Imran Feb-17/2016 13:46:15

A

Hi,

We can send to Pakistan. We hope you enjoy shopping here with us. 

Q

Cuanto tarda en llegar aproximadamente un envio gratis a argentina.

By Jose luis Feb-14/2016 05:25:59

A
Hi ,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html
Q

Do send to Portugal, from the stock UE?

By helder Jan-26/2016 16:18:59

A
Hi,
We can send this phone to Portugal from EU warehouse. Please feel free to ask if you have further questions.
Q

Hi, Do you also sell tempered glass screen protector for this phone?

By Swaroop Charmling Apr-03/2016 10:32:21

A

Hello Swaroop,

Thank you for your inquiry,you can order it in this link:http://www.gearbest.com/cellphone-accessories/pp_294266.html

Q

Hi. Do you deliver this prodact from EU warehouse to Croatia (also EU:), and what is estimate (timeand) price of delivery? Tnx. (Excuse my frencf;-))

By Gor Feb-15/2016 23:37:01

A
Hi Gor, I am sorry to inform you that this item can not be shipped to Croatia from EU warehouse due to the courier restriction. 
Please rest assured that we will add more countries to the shipping list in EU warehouse as soon as we can.
We kindly suggest you to place the order in China warehouse. Thank you for your kind understanding. 
 Thank you for your kind understanding. Please feel free to ask if you have further questions. 
Q

Wie lange dauert der Versand im Standart nach Deutschland?

By Ulrich Feb-10/2016 21:01:58

A

Hi,

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html


Q

hi..i'm from indonesian This product has waranty, hasn't it? How i claim the waranty?

By Ricky Jan-17/2016 04:38:54

A
Hi Ricky,
We have One Year Free Repair Warranty for this item for all over the world. You can send the phone back to us for respiration. Please check the warranty and return policy of Gearbest here: http://www.gearbest.com/about/warranty-and-return.html. Please feel free to ask if you have further questions.