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Customer Questions & Answers

  • All(39)
  • Product Information(33)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(3)
  • Others
Q

Is it fully loaded with Kodi? it does not say so not sure if I can stream movies etc from Exodus.

By Kathy Jan-21/2017 22:25:57

A

Hello Kathy
There is a KODI preinstalled, 

You can download the movies from related APP.

Q

Hello, I wanted to know why the image of this producer is speaking '' US PLUG '' and when I press to buy, ask to select the PLUG, but there is no '' UK PLUG '', 'US PLUG' 'help me please.

By Bruno Andrade Jan-19/2017 13:37:41

A

Hello Bruno,
There are options for US and EU plug. You can choose it.

Q

what ship method will you use to ship to Saudi Arabia is it a registered mail with track number or parcel mail

By Mohamed Jul-03/2016 10:24:17

A

Hello,

We can ship the item to Saudi Arabia by the following shipping methods:

Flat Rate Shipping   

Priority Direct Mail   

Standard Shipping    

Expedited Shipping   


If you want a tracking number, when you make the order, you can choose and pay for it, so after the order been sent out, the delivery company will offer you a tracking number.

Q

So its android 5.1 or 6.0 , and DC 12 V on pictures ot DC 5 V on discription ????

By georgi kolchev Jun-23/2016 06:01:39

A

Thank you for your inquiry.


It is android 6.0,DC 12 V .



Have a nice day!

Q

Can i connect a bluetooth USB and use my phone such as a remote

By Appollo Jun-21/2016 17:59:55

A

Thank you for your inquiry.


Yes,you can connect a bluetooth USB and use my phone such as a remote.


Have a nice day!

Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:08

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:08

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:08

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:07

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:06

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

Is it fully loaded with Kodi? it does not say so not sure if I can stream movies etc from Exodus.

By Kathy Jan-21/2017 22:25:57

A

Hello Kathy
There is a KODI preinstalled, 

You can download the movies from related APP.

Q

Hello, I wanted to know why the image of this producer is speaking '' US PLUG '' and when I press to buy, ask to select the PLUG, but there is no '' UK PLUG '', 'US PLUG' 'help me please.

By Bruno Andrade Jan-19/2017 13:37:41

A

Hello Bruno,
There are options for US and EU plug. You can choose it.

Q

So its android 5.1 or 6.0 , and DC 12 V on pictures ot DC 5 V on discription ????

By georgi kolchev Jun-23/2016 06:01:39

A

Thank you for your inquiry.


It is android 6.0,DC 12 V .



Have a nice day!

Q

Can i connect a bluetooth USB and use my phone such as a remote

By Appollo Jun-21/2016 17:59:55

A

Thank you for your inquiry.


Yes,you can connect a bluetooth USB and use my phone such as a remote.


Have a nice day!

Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:08

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:08

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:08

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:07

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:06

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

he has liguam in Portuguese , works in Brazil

By Marcel Jun-15/2016 14:38:06

A

Hello, 
It supports Portuguese and can work in Brazil.


Best Regards


Q

I would like to place an order of 5 items, but only let me ONE, Why?

By Justo Estrada Nov-29/2015 03:54:07

A
Thank you for your inquiry.
This item is at a special offer and the quantity is limited,so we only allow one customer to order one piece. 
Q

I only have a local Thai Bank debit card, Siam Commercial Bank. But I have a MasterCard logo on it. Would I be able to use it to buy products from GearBest? I wish to buy this product K1 Plus item... Thxx PMH

By Peter Myat Htoo Jan-12/2016 01:15:29

A
Hi Peter,you can shop safely and securely with any of the following convenient methods and in US dollars. 1.PayPal 2.Pay by credit card directly 3.Pay by credit card via PayPal 4.Wire Transfer 5.Western Union 6.Pay by Boleto Bancario via Ebanx(only available for Brazil)GearBest primarily uses PayPal to process secure online payments. We can only accept payment in advance. For detailed explanation about our payment options, please see: http://www.gearbest.com/about/payment-methods.html  If the total amount more than 300usd/500usd, we also can accept payment by western union/bank transfer. Thank you for your kind understanding. Please feel free to ask further pre-sales questions.
Q

Why is the price on the home page $ 39.89, but on the product page $ 40.99?

By slava Dec-09/2015 12:27:54

A
Hi Slava, we sincerely regret any inconvenience that this may have caused. It could be caused by the following situations: 1.There may be the web cache displaying the information without getting update. We kindly suggest you to clear the cache before your purchase. 2. Sometimes we offer some discount for certain items. When the promotion ends, these items will be to restore the original price. Thank you very much for your attention and kind understanding. Please feel free to ask if you have further questions. We hope you enjoy shopping here with us. 
Q

what ship method will you use to ship to Saudi Arabia is it a registered mail with track number or parcel mail

By Mohamed Jul-03/2016 10:24:17

A

Hello,

We can ship the item to Saudi Arabia by the following shipping methods:

Flat Rate Shipping   

Priority Direct Mail   

Standard Shipping    

Expedited Shipping   


If you want a tracking number, when you make the order, you can choose and pay for it, so after the order been sent out, the delivery company will offer you a tracking number.

Q

how long it takes to get to Portugal ?

By Filipe Costa May-11/2016 19:02:57

A

Hello Filipe,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Dir Sirs, can you please inform me if this good is shipped within the European Union to Portugal or is predictable that the origin of the shipping is placed outside the European Union. This is relevant to me in respect of customs duties. Waiting this information to order, Best regards, Pedro Santos

By Pedro Santos Jan-11/2016 13:35:53

A
Hi Pedro,we are glad to inform you that this item can be shipped to Portugal from China by courier. According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding.    

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