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Customer Questions

  • All(131)
  • Product Information(83)
  • Stock Status(17)
  • Payment(3)
  • About Shipping(19)
  • Others(8)
Q

Does this product have the noise-canceling feature?

By James Jun-07/2018 12:07:54

A
Hello James, Thank you for your inquiry.Yes, it has better noise cancellation for clear calling quality. 
Q

How to ativate warranty?

By Carlos Manuel Lima Oliveira May-24/2018 17:00:35

A
Hello CarlosPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

They are original?

By Daniel Feb-17/2018 05:24:16

A
Hello Daniel,Rest assured that all of our products are genuine and original items. Please feel free to order anytime.
Q

tienen microfono?

By adrian Dec-28/2017 22:10:49

A
Hello Adrian,Function: Answering Phone,Microphone,Song Switching,Voice control Many thanks for your inquiry. 
Q

I can see that there is 149 pieces left, does it mean that you have stock and the products will be packed and shipped within 3 business day?

By Giorgio Oct-07/2017 14:33:49

A
Hello Giorgio, Yes, this item in stock now.
Q

Are you going to ship the product only October 31 seriously, is there still more than 1 month left? Is it possible for you to dispatch before? Thank you, good work week.

By Christian P Sep-25/2017 15:25:35

A
Hello Christian, We are sorry manufacturer haven't offered us this item yet, they can offer us item between Oct 31 - Nov 4, then we will ship out.
Q

Have it stock for inmediatly ship? How long it will take to ship the product?

By Jonathan Sánchez Sep-03/2017 22:27:53

A
Hello Jonathan,This item not in stock now, we except ship between Oct 9 - Oct 13.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

- "This earbud's have noise cancellation/isolation? If have then active or passive?" - "Cable control high SNR 58dB microphone, better noise cancellation for clear calling quality. This item does not have active and passive." I'm talking about earbuds, not microphone. I mean when i insert earbuds to my ear can i hear outside noises? That's very important to me. Also how can i contact to you another way?

By Dainius Aug-28/2017 10:20:00

A
Hello Dainius,Sorry, it cannot eliminate noise completely.You can contact us via our Support Center here: http://support.gearbest.com/   
Q

Does this work on iphone? Can you confirm that the buttons work on iphone too? coz i heard the buttons doesnt work on iphones only android ?

By ceecee Jul-27/2017 00:21:33

A
Hello ceecee, Volume control function can not be used on the iOS devices.
Q

Hello, is it the Product Model Number : QTER01JY ? thank's

By ff Jun-19/2017 11:28:30

A
Hello ff,Thank you for your inquiry.The product model number is QTER01JY.  Let me know if you need any help.