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Customer Q&A

  • All(98)
  • Product Information(77)
  • Stock Status(4)
  • Payment(2)
  • About Shipping(8)
  • Others(7)
Q

Can you use with xioami redmi 3s phone?

By Wes Jun-08/2017 12:14:19

A

Hello Wes,

If your xioami redmi 3s phone is with Android 4.4 and above system, you can use it.

Q

can I use the with an iPad

By Tanya Apr-18/2017 11:09:49

A

Hello Tanya
You can use it with phone not with an iPad.                   

Q

supplied for 13.99$ included charger?

By Dmitriy Feb-24/2017 20:27:53

A

Hello Dmitriy,


Please check the package contents here: 1 x Xiaomi Mi Band 1S Smart Watch, 1 x Manual, 1 x Charger, 1 x Box

Thanks for your inquiry.

Q

is it possible to disable an option in order to save battery?

By orfi Feb-11/2017 14:53:41

A

Hello Customer,

When you don't need it you can exit.

Q

Can I use two of these on one account on the app

By co Jan-16/2017 14:36:00

A

Hello co,


Please kindly note through counts the steps in the step mode.

Have a nice day.

Q

Any English instructions

By jean Jan-16/2017 14:30:36

A
Q

Can you supply instructions in english

By colin Jan-16/2017 14:25:58

A

Hello colin,
The product does not have an English manual.  

 Thank you for your support and inquiry. 


Q

Hi! What kind of data Mi band 1S can record on cycling? Thanks!

By Tatjana Jan-16/2017 10:15:52

A

Hello Customer,

It will be in a step counter mode.

Statistics steps.


Q

Hi! What kind of data Mi band 1S can record on cycling? Thanks!

By Tatjana Jan-16/2017 10:15:52

A

Hello Customer,

In a step counter mode.

Statistics step number.


Q

This version comes with HR right?

By Leo Jan-14/2017 10:48:18

A

Hello Leo, 


Thank you for your inquiry.

Yes,it will come with HR.

Q

Can you use with xioami redmi 3s phone?

By Wes Jun-08/2017 12:14:19

A

Hello Wes,

If your xioami redmi 3s phone is with Android 4.4 and above system, you can use it.

Q

can I use the with an iPad

By Tanya Apr-18/2017 11:09:49

A

Hello Tanya
You can use it with phone not with an iPad.                   

Q

supplied for 13.99$ included charger?

By Dmitriy Feb-24/2017 20:27:53

A

Hello Dmitriy,


Please check the package contents here: 1 x Xiaomi Mi Band 1S Smart Watch, 1 x Manual, 1 x Charger, 1 x Box

Thanks for your inquiry.

Q

is it possible to disable an option in order to save battery?

By orfi Feb-11/2017 14:53:41

A

Hello Customer,

When you don't need it you can exit.

Q

Can I use two of these on one account on the app

By co Jan-16/2017 14:36:00

A

Hello co,


Please kindly note through counts the steps in the step mode.

Have a nice day.

Q

Any English instructions

By jean Jan-16/2017 14:30:36

A
Q

Can you supply instructions in english

By colin Jan-16/2017 14:25:58

A

Hello colin,
The product does not have an English manual.  

 Thank you for your support and inquiry. 


Q

Hi! What kind of data Mi band 1S can record on cycling? Thanks!

By Tatjana Jan-16/2017 10:15:52

A

Hello Customer,

It will be in a step counter mode.

Statistics steps.


Q

Hi! What kind of data Mi band 1S can record on cycling? Thanks!

By Tatjana Jan-16/2017 10:15:52

A

Hello Customer,

In a step counter mode.

Statistics step number.


Q

This version comes with HR right?

By Leo Jan-14/2017 10:48:18

A

Hello Leo, 


Thank you for your inquiry.

Yes,it will come with HR.

Q

Hi I would like to order 10 of the wristband. Can i get a discount? What other products do you have?

By Dineo Oct-21/2016 18:13:10

A

Hello Dineo,
Sorry there is no discount. We have lots of mi band on out site and here is the link for your convenience: http://www.gearbest.com/miband-_gear/.

Q

Can i buy 2 of this band?

By Daniel Reymundo Andrade Jun-14/2016 18:29:41

A

Hello,

The item is promotional item, one customer just can buy one item.


Q

This item in stock now?

By Ivan May-26/2016 16:05:04

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

Hi, I am a UK based MI Band 1S seller and already brought more than 250 quantity from Gearbest, i need around 200 quantity of MI band 1S every month whats the best price you can offer ? so we can buy from you monthly basis or 15 days. Regards, Nisar

By Nisar Apr-05/2016 14:42:27

A

Hello Nisar,

For all wholesale inquiries, we offer you 2 options

1.You can copy and paste the name to our relative website http://www.volumebest.com/ to place the order.

2.If you can not find the product in volumebest.com, you can fill in the wholesale inquiry in the product website to get the best price.


Q

Good morning, I'm interested in two of this items... Could I pay you through a paypal transference (I mean you give me your paypal account and I send you the money) Do you ship to Colombia? How much is the cost?

By GermanC2 Sep-30/2016 15:57:19

A

Hello GermanC2,

Please note that we usually accept the payment online.

We can ship to Colombia, usually, we can ship to most countries in the world.

Steps to see the final price for having an order in our website: 1.Add your product to your cart; 2. Enter your delivery country; 3. Choose the shipping method; 4. Check out to see the final price.       

Thanks for your attention. 

Q

Hello. What will be price for this product after "Promo ends" ? For this moment it is 18 hours and 28 minutes? I want to bay a lot pieces (more than 25). Thank you

By Dima Mar-25/2016 10:32:35

A

Hello Dima,

Thank you for your inquiry,it is now Flash Sale Price $16.59.Promo ends in: 04:09:52.We look forward to cooperating with you.


Q

How much time it will take to reach Arlington,TX,USA?

By MD AFZALUL Sep-29/2016 17:39:53

A

Hello MD,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html


Q

How long do you send the package ???

By moshe reuven Jul-25/2016 16:24:05

A

Hello moshe,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

How long it takes to dispatch from china warehouse?

By MARIUS May-08/2016 02:14:32

A

Hello MARIUS,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

They send as gift

By Mr. Couto Apr-17/2016 14:30:16

A

Hello Mr.,

Thank you for your inquiry,we can send as gift.Have a nice day.


Q

Includes international tracking ?

By Mateus Couto Apr-17/2016 14:26:54

A

Hello Mateus,

Thank you for your inquiry,it includes international tracking.Have a nice day.


Q

Hello! My name is Romana and I want to buy a Mi Band! i´m from Portugal, very far away! i want to know how much time the Mi Band will take to arrive to Potugal! Thank You ! Have a Nice Day!

By Romana Pereira Apr-17/2016 10:12:38

A

Hello Romana,                                                                                                                                                                                                                 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Can you ship it in a simple bubble envelope? the box would not fit in my letter box, and I'm not home during the day to receive it.

By Dave Apr-02/2016 18:48:24

A

Hello Dave,

Thank you for your inquiry.You can make a note about the requirements once you checkout,our collegues will help you.Have a nice day.


Q

Dear Seller I live at indonesia and Can I get the free shipping? and How long the shipping time? Thanks

By san1 Mar-16/2016 09:35:03

A

Hello san1,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Hello, I have a problem with my Mi band. I received it yesterday and I can't charge it...No lights... Can you help me ? Thanks in advance, Sonia

By Ramassamy Nov-09/2016 14:37:55

A

Hello Ramassamy
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

si encargue 2 unidades pero solo una esta cargando correctamente ¿ que puedo hacer ?

By Erick Osuna Oct-17/2016 21:42:32

A

Hello Erick,

Then please contact us timely and email to your support center: https://support.gearbest.com/faq/index/index

We will resolve your issue as soon as popssible.

Q

Он измеряет пульс?

By Ivan Jun-10/2016 13:35:05

A

Привет Иван,

Нет, это не так. Спасибо за внимание.


Q

hi, I wanted to know if it still works with iphone 4 ????

By paolo Apr-11/2016 17:45:22

A

Hello paolo,

Thank you for your inquiry,it is compatible with Android 4.4 / iOS 7.0 and above system .Have a nice day.


Q

Hi! I want to buy the product, but I need one extra charger for mi band 1s too. Is it possible? And how could I do the order and how much it would cost? Thanks!

By Marc Apr-11/2016 12:15:23

A

Hello Marc,

Thank you for your inquiry,we are sorry we don't have an extra charger for mi band 1s.Have a nice day.


Q

Hi! I want to buy the product, but I need one extra charger for mi band 1s too. Is it possible? And how could I do the order and how much it would cost? Thanks!

By Marc Apr-11/2016 11:26:39

A

Hello Marc,

Thank you for your inquiry. The band only has one charger. We can check with the supplier if you can get more. For this, please go to our support center http://support.gearbest.com/ to make this request.


Q

eu moro no brasil vocês envio para o brasil

By leandro de castro Mar-27/2016 18:53:38

A

Hello leandro,
We sent package worldwide from the CN warehouse.