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Customer Q&A

  • All(96)
  • Product Information(65)
  • Stock Status(8)
  • Payment(1)
  • About Shipping(22)
  • Others
Q

No USB type C ?

By Rodolfo Valiati Jan-07/2019 03:12:10

A

Hello Rodolfo, 
Sorry, it doesn't have USB type C.

Let me know if you need any help.


Q

why this is not available for Bangladesh. Please free it for my country. Many customers from Bangladesh will be buy this.

By Bokul Jan-04/2019 03:52:56

A

Hello Bokul,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Why does it have this note: Shipping: There is no more shipping method to Brazil It means that once a new stock has arrived, can it have a shipping method to Brazil again?

By Luciano Nov-23/2018 03:29:40

A

Hello Luciano,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, Is this compatible with iPhone 7 and above? Thank you. Kind regards,

By Rafik Oct-28/2018 11:20:33

A

Hello Rafik,


We are happy to tell you that they are compatible.

Let me know if you need any further assistance. 


Q

Hi there, Can it charge 2017 macbook pro?

By Zoltan Sep-23/2018 20:15:46

A

Hello Zoltan, 

Thank you for your inquiry.

Yes, they are compatible.


Q

Does this product charge Xiaomi Notebook Pro 15,6'' i7?

By Chris Sep-05/2018 18:25:33

A

Hello Chris,


This product can charge Xiaomi Notebook Pro 15,6'' i7.

Q

Does this product include a USB type-C cable?

By Oussama Bouguerne May-07/2018 09:14:43

A

Hello Oussama,
Package Contents: 1 x Mi Power Bank, 1 x Micro USB Cable

Q

How much time it needed to full charge my power bank?

By Dipa Nov-23/2017 09:16:53

A

Hello Dipa,
Please note that the charging time of the item is about 7 hours. 

Q

Hi, I above you told to Deimante that you are able to ship this item to Lithuania, but when I try to order it I get an error message "no shipping method is suitable for your order". Is there any way to get this item delivered to Lithuania?

By Andrius Oct-27/2017 00:37:10

A

Hello Andrius,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

can I use it to charge hp laptop ?

By Tivari Oct-25/2017 12:18:25

A

Hello Tivari,
The item is compatible with iPhone 6S / 6 Plus, iPad, MacBook, Samsung Note 5 / S6 / S6 Edge / S6 Edge Plus, HTC M9, smartphone and Tablet PC.

Q

No USB type C ?

By Rodolfo Valiati Jan-07/2019 03:12:10

A

Hello Rodolfo, 
Sorry, it doesn't have USB type C.

Let me know if you need any help.


Q

why this is not available for Bangladesh. Please free it for my country. Many customers from Bangladesh will be buy this.

By Bokul Jan-04/2019 03:52:56

A

Hello Bokul,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, Is this compatible with iPhone 7 and above? Thank you. Kind regards,

By Rafik Oct-28/2018 11:20:33

A

Hello Rafik,


We are happy to tell you that they are compatible.

Let me know if you need any further assistance. 


Q

Hi there, Can it charge 2017 macbook pro?

By Zoltan Sep-23/2018 20:15:46

A

Hello Zoltan, 

Thank you for your inquiry.

Yes, they are compatible.


Q

Does this product charge Xiaomi Notebook Pro 15,6'' i7?

By Chris Sep-05/2018 18:25:33

A

Hello Chris,


This product can charge Xiaomi Notebook Pro 15,6'' i7.

Q

Does this product include a USB type-C cable?

By Oussama Bouguerne May-07/2018 09:14:43

A

Hello Oussama,
Package Contents: 1 x Mi Power Bank, 1 x Micro USB Cable

Q

How much time it needed to full charge my power bank?

By Dipa Nov-23/2017 09:16:53

A

Hello Dipa,
Please note that the charging time of the item is about 7 hours. 

Q

can I use it to charge hp laptop ?

By Tivari Oct-25/2017 12:18:25

A

Hello Tivari,
The item is compatible with iPhone 6S / 6 Plus, iPad, MacBook, Samsung Note 5 / S6 / S6 Edge / S6 Edge Plus, HTC M9, smartphone and Tablet PC.

Q

Can you charge a laptop with this powerbank?

By Ostap Oct-15/2017 04:35:36

A

Hello Ostap,

- Compatible with iPhone 6S / 6 Plus, iPad, MacBook, Samsung Note 5 / S6 / S6 Edge / S6 Edge Plus, HTC M9, smartphone and Tablet PC.

Q

Compatible con JUMPER Ezbook 3 PRO ?

By Ivan Oct-06/2017 18:12:34

A

Dear Ivan,


Thank you for your inquiry.

It is compatible with iPhone 6S / 6 Plus, iPad, MacBook, Samsung Note 5 / S6 / S6 Edge / S6 Edge Plus, HTC M9, smartphone and Tablet PC.

Q

Why does it have this note: Shipping: There is no more shipping method to Brazil It means that once a new stock has arrived, can it have a shipping method to Brazil again?

By Luciano Nov-23/2018 03:29:40

A

Hello Luciano,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

hello I was wondering when are you guys going to restock this item? Thank you!

By chloe Dec-08/2016 07:08:11

A

Hello chloe,

We expect the item   will be back to our warehouse within 7-14 business days.


Q

When you have stock?

By Demar Rillera Oct-16/2016 08:21:17

A

Hello Demar
This item is out of stock, sorry.
Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html

Q

Is it in stock now?

By Denis Aug-01/2016 10:41:21

A

Hello Denis,

This item is in stock for dispatch at present, you can have your order any time.         

Thanks for your attention. 

Q

Do you know when this power bank will be avaiable again? Thanks.

By Hugo Silva Jun-26/2016 19:53:41

A

Hello,

The item is in stock now.

Q

I have this product in stock?

By JoSh Jun-15/2016 11:22:10

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

When this will be available?

By Udhayakumar May-31/2016 19:06:26

A

Hello,

The item is in stock now.

Q

I want to buy it. How can I do it?

By Gleb Apr-12/2016 07:31:51

A

Hello Gleb,
We ship worldwide and it is home delivery.
Please order as follows:
1. First, sign in the account through your registered email address on our website.
2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear.
3. Then click "proceed to check out" button. You will find different shipping and payment options for you to select.
4. Fill in your account details and address . Then click “place your order ” button
You can pay for order by PayPal and credit card via PayPal. We also accept payment by western union and bank transfer.

Q

What are the forms of payment ? Can I pay by bank transfer ?

By Leandro Gmach Feb-05/2016 17:57:24

A

Hello Leandro,

You can shop safely and securely with any of the following convenient methods and in us dollars.

We do not accept Cash on Delivery.

1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union


Q

Hi, I above you told to Deimante that you are able to ship this item to Lithuania, but when I try to order it I get an error message "no shipping method is suitable for your order". Is there any way to get this item delivered to Lithuania?

By Andrius Oct-27/2017 00:37:10

A

Hello Andrius,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

On the main page it says that it does not ship to Brazil, but when put in the cart it says that it sends. Can I buy what you send?

By Gabriel Duncan Oct-11/2017 19:36:03

A

Hello Gabriel,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

On the main page says that it does not ship to Brazil, but do not put any cart to Brazil. Can you confirm that, please?

By Gabriel Duncan Oct-11/2017 19:32:57

A

Hello Gabriel,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello. do you send to Lithuania?

By Deimante Oct-09/2017 14:35:19

A

Hello Deimante,
Yes, we can ship to your country.

Q

My country Mexico is in your list of available shipping, but at the time to shop the product it said that it's not available the shipping to Mexico. What a dissapointed!!

By Carlos Oliver Oct-07/2017 17:34:26

A

Hello Carlos,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

So I really want to get this power bank, but it says that they cannot ship to me, because this product is over 100cm in size. Very dissapointed, since you state that the product can be shiped to 200+ countries including mine. Writing support ticket also.

By Matt Sep-21/2017 19:20:27

A

Hello Matt,

Due to shipping company ban battery, so we can't ship to your country.

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, can you send this item to EU (Lithuania)?

By Igor Sep-13/2017 11:25:20

A

Hello Igor,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

this bank power could send to Mexico?

By Juan hernandez Sep-07/2017 19:47:35

A

Hello Juan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Will this item be available for shipping via Priority Line to Portugal in the near future?

By Edgar Duarte Coelho Aug-28/2017 10:32:50

A

Hello Edgar,
We are sorry we can't know yet, we will contact shipping company for this issue.

Q

Which country you can ship it? I can not shit it neither Lithuania nor Turkey...

By yasin Aug-07/2017 19:29:15

A

Hello yasin,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


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