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Customer Q&A

  • All(95)
  • Product Information(75)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(11)
  • Others(4)
Q

hi! do you shipping at greece? do ihave to pay extra money for customs? you send it from warehouse at europe ? thank you

By gr customer Dec-18/2018 18:14:24

A


Hello gr,


Yes, we ship to Greece.


If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html     


This depends on the warehouse chosen on the site.

If you choose the CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, shipping is made from the countries in Europe.


Q

I'd like the black model, but the black says "US plug" and the white model says "EU plug", but I'm in the UK, so does it matter? Would the US plug work in the UK with a travel adapter?

By Anthony May-16/2018 15:34:27

A

U.S.  plugs cannot be used in Europe and cannot be used in both places. We  recommend that you contact our pre-sales team at the time of purchase.  You are free to choose the plug.

Q

Hi, if it says "G-W-4" where will it be send from? I'm living in EU and there is no custom fee btween countries. Br. Par, Sweden

By Par May-14/2018 14:00:21

A

Hello Par,


G-W-4 is located in Poland.


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Will it ship to India and how long will it take

By Aj May-09/2018 19:57:58

A

Hello Aj,

Thanks for your inquiry.

1: Yes, the item can be sent to India.

2: Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, what is voltage range of the adapter with US-plug?

By Par May-08/2018 19:19:34

A

Hello Par,

It is 110v-220v.

Q

will it work when there is no mobile signals ?

By saad Apr-23/2018 19:36:42

A

Hello Saad,

If there is no GPS, it can force takeoff, but it is not recommended.

Q

ihad buy one. want to know does Monitor Sunshade include in pack?

By Miig Mar-27/2018 06:24:01

A

Hello Miig, 

Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x Charger Set, 8 x Blade, 1 x Tool

There is no Monitor Sunshade include in pack.

Let me know if you need any help.

Q

battery for drone also in package ?

By Miig Mar-26/2018 12:59:13

A

Hello Miig,

Yes,there is the battery for drone  in package.

Transmitter Power: 4 x 1.5V AA battery(not included) 
Model Power: 1 x Lithium battery(included)    



Q

Is it still 501s or you deliver 501ss?

By Costas Mar-12/2018 12:37:20

A

Hello Costas,

It is 501S.Thank you.


Q

can it take pictures?

By annie Dec-06/2017 13:50:54

A

Hello annie,


Yes, the built in HD camera are tuned amazingly to capture stunning pictures and videos from the sky.

Let me know if you need any further assistance. 


Q

I'd like the black model, but the black says "US plug" and the white model says "EU plug", but I'm in the UK, so does it matter? Would the US plug work in the UK with a travel adapter?

By Anthony May-16/2018 15:34:27

A

U.S.  plugs cannot be used in Europe and cannot be used in both places. We  recommend that you contact our pre-sales team at the time of purchase.  You are free to choose the plug.

Q

Hi, what is voltage range of the adapter with US-plug?

By Par May-08/2018 19:19:34

A

Hello Par,

It is 110v-220v.

Q

will it work when there is no mobile signals ?

By saad Apr-23/2018 19:36:42

A

Hello Saad,

If there is no GPS, it can force takeoff, but it is not recommended.

Q

ihad buy one. want to know does Monitor Sunshade include in pack?

By Miig Mar-27/2018 06:24:01

A

Hello Miig, 

Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x Charger Set, 8 x Blade, 1 x Tool

There is no Monitor Sunshade include in pack.

Let me know if you need any help.

Q

battery for drone also in package ?

By Miig Mar-26/2018 12:59:13

A

Hello Miig,

Yes,there is the battery for drone  in package.

Transmitter Power: 4 x 1.5V AA battery(not included) 
Model Power: 1 x Lithium battery(included)    



Q

Is it still 501s or you deliver 501ss?

By Costas Mar-12/2018 12:37:20

A

Hello Costas,

It is 501S.Thank you.


Q

Hi friend, does this model come with the control battery?

By murilo Oct-07/2017 02:24:14

A

Hello Murilo,

Transmitter Power: 4 x 1.5V AA battery(not included)

Model Power: 1 x Lithium battery(included)

Thank you very much for your inquiry.


Q

DoesDoes this drone come with a batteries. I don't want to buy it without one. Thanks this cone

By Dan Wenzel Aug-12/2017 00:02:54

A

Hello Dan, 


Transmitter Power: 4 x 1.5V AA battery(not included) 
Model Power: 1 x Lithium battery(included)

Thank you for your inquiry.

Q

What version of the 501s is shipping? Thanks!

By Ken Aug-11/2017 00:26:25

A

Hello Ken,

It is in stock now.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hubsan H501S X4 Brushless Drone - WHITE + GOLDEN EU PLUG COLORMIX 158672501 5.8G FPV 10CH 6-axis Gyro / 10 Channel / 1080P HD Camera / GPS Position / One Key to Return / Follow Me Mode Package include the drone battery?

By Pat Aug-09/2017 03:25:33

A

Hello Pat,


Yes, it includes the drone battery.

Thank you for your inquiry.

Q

Hi, Is this item in stock in the EU?

By zip Dec-21/2016 19:30:37

A

Hi zip,


Yes, it is in stock in the EUk in the EU at the moment.

Please feel free to place your order.

Have a nice day!

Q

Hi, Is this item in stock in the EU? I get stock status for China but nothing appears for EU. Thanks

By Keviun Nov-23/2016 12:37:43

A

Hello Keviun,
Yes it's available from our EU warehouse now.

Q

is this product in stock ? and can you lower down the item bill value for shippment purpose ?

By Nitin Oct-11/2016 10:39:47

A

Hello Nitin
Yes, we have stock now, please feel free to order it. 

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Best Regards

Q

I have a US paypal account with all US addresses. If I pay via Paypal, will you be able to ship it to my Philippine address instead of a US address

By george Mar-08/2017 07:03:16

A

Hello george, 


Thank you for your inquiry.

Yes,you just need to edit the shipping address to your Philippine address.

Q

hi! do you shipping at greece? do ihave to pay extra money for customs? you send it from warehouse at europe ? thank you

By gr customer Dec-18/2018 18:14:24

A


Hello gr,


Yes, we ship to Greece.


If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html     


This depends on the warehouse chosen on the site.

If you choose the CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, shipping is made from the countries in Europe.


Q

Hi, if it says "G-W-4" where will it be send from? I'm living in EU and there is no custom fee btween countries. Br. Par, Sweden

By Par May-14/2018 14:00:21

A

Hello Par,


G-W-4 is located in Poland.


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

buying this drone can send two more of that battery in the same shipment? https://www.gearbest.com/rc-quadcopter-parts/pp_358342.html?wid=21

By João Paulo Sep-23/2017 12:50:13

A

Hello João,

I have checked this battery for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

How long would it take to ship it to France ?

By Matheis Jul-30/2017 09:46:58

A

Hello Matheis,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how much duty will I have to pay for shipping to the uk yt

By rob Jul-18/2017 21:29:06

A

Hello rob,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, what is the best method of shipping to avoid taxes. I already bought one and payed my taxes before but now my drone Hubsan 501s flew away and didn't return so I have to order a new one.... Hope you can answere, best regards, Harry

By Harry Jul-17/2017 17:22:01

A

Hello Harry,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, Will you be able to ship this drone to Bulgaria, and which shipping method will be cheapest? Some sellers refuse to ship items with LiPo batteries to my country.

By Krasimir Stefanov Jul-14/2017 08:12:43

A

Hello Krasimir,
Thanks for your inquiry.

Yes, the ite can be shipped to Bulgaria.

Registered air mail is the cheapest shipping method.

Q

from where this will be shipped? Regards

By michiel Feb-21/2017 18:53:43

A

Hello michiel,


We will ship it from China.

Thanks for your inquiry.

Q

Can I have your Skype to talk to?

By Thallys Jan-15/2017 14:58:35

A

Hello Thallys,
sorry for that.we haven't a  skype to talk at this moment.

Q

THE PRODUCT IS ACCOMPANIED BY TRACKING NUMBER;

By DIMITRIOS VRACHLIOTIS Sep-07/2016 11:22:03

A

Hi,DIMITRIOS

Thanks for your inquiry.

If you buy it,it is accompanied by tracking number.

Q

can it take pictures?

By annie Dec-06/2017 13:50:54

A

Hello annie,


Yes, the built in HD camera are tuned amazingly to capture stunning pictures and videos from the sky.

Let me know if you need any further assistance. 


Q

I bought one a couple of months ago and I have been stolen the drone while flying, and therefore have everything else. Is there any way to acquire only the drone (Hubsan H51S)

By ismael Jan-27/2017 15:11:28

A

Hello ismael,

Thank you for your inquiry.

Sorry, we sell it as a whole unit. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

If the drone comes in EU plug can I use a US adaptor in the US

By Robert Dec-30/2016 02:36:38

A

Hello Robert,

Thank you for your inquiry.

Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x Charger Set, 8 x Blade, 1 x Tool. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

good morning I was shopping this drone hubsan black h501s priced at 186 Euros. but when i had to pay ,the price has changed .. why? I have Purchased many other items from you. otherwise I will have to buy from another site. thank you

By paul Dec-09/2016 14:37:16

A

Hello paul,
The price is Flash Sale Price €202.86, please see this: http://prntscr.com/dhd2ur