All
Product keywords
Please enter the email address account

Customer Q&A

  • All(11)
  • Product Information(10)
  • Stock Status
  • Payment
  • About Shipping
  • Others(1)
Q

what should be the distance from camera to phone that we can easily access it?

By Ali Aug-23/2017 07:51:17

A

Hello Ali,

As long as the camera and the phone are in the same WIFI signal.

Thank you for your inquiry.

Q

what is horizontal/vertical lens angles?

By vitaliy Jul-21/2017 21:36:57

A

Hello vitaliy,

Pan/Tilt-Horizontal Angle (degree) : 355° 
Pan/Tilt-Vertical Angle (degree) : 120° 


Let me know if you need any further assistance. 


Q

Which mobile app can i use with this camera.

By Mobile app support May-16/2017 20:20:19

A

Hello Mobile,
 Note: You need to download the App XMeye.

Q

hi is this camera can connect to network ? i mean can i see the live video streaming from another city or country from my mobile for exemple ? thank you .

By abdel Mar-29/2017 16:05:51

A

Hello abdel,
Here is the network:

Protocol: DDNS,DHCP,DNS,FTP,HTTP,NTP,P2P,RTSP,SMTP,TCP,UDP,UPNP 
Wireless: WiFi 802.11 b/g/n 
IP Mode : Dynamic IP address,static IP address 
Online Visitor (Max.): 4 
Safety: Administrator password protection

If there is the available network,you may see the live video.

Q

does this camera support ONVIF and RTSP protocols? I can't get it to work with other Android apps other than xmeye, which is quite limiting.

By John Feb-24/2017 14:40:28

A

Hello John,

Thank you for your inquiry.

The Protocol it can support: DDNS,DHCP,DNS,FTP,HTTP,NTP,P2P,RTSP,SMTP,TCP,UDP,UPNP.

Please feel free to contact us if further questions.Thank you for your attention.


Q

Can one logon via his mobile to this camera with WIFI when out of the house or only via Cell Phone service provider line?

By Gabriel Dec-12/2016 10:48:46

A

Hello Gabriel,


It supports local access and remote access, on the outside can be accessed remotely through the phone

Thanks for your inquiry.

Q

I received this product yesterday. I have tried all ways to install it but keep getting the error codes. Password. I dont know what to do next please help. Best regards, Gabriel Ashton

By Gabriel Dec-12/2016 06:15:44

A

Hello Gabriel, 
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

The device need of micro Sd Card or normal SD card? Thanx

By Fabrizio Nov-16/2016 17:35:11

A

Hello Fabrizio,

Thanks for your inquiry.

It support up to 32GB Micro SD card. 

Have a nice day.


Q

Hi, 1. Can I use this camera with a generic ip cam app? 2. Can this camera starts recording on sd (or cloud) on motion detection? Thanks a lot.

By Antonio Oct-21/2016 14:38:53

A

Hello Antonio


Yes.

Note: You need to download the App XMeye

Please feel free to contact us if you have any questions.


Q

how long is the power cord

By john Sep-28/2016 15:35:08

A

Hello john,

The power cord is  120cm .

Q

what is horizontal/vertical lens angles?

By vitaliy Jul-21/2017 21:36:57

A

Hello vitaliy,

Pan/Tilt-Horizontal Angle (degree) : 355° 
Pan/Tilt-Vertical Angle (degree) : 120° 


Let me know if you need any further assistance. 


Q

Which mobile app can i use with this camera.

By Mobile app support May-16/2017 20:20:19

A

Hello Mobile,
 Note: You need to download the App XMeye.

Q

hi is this camera can connect to network ? i mean can i see the live video streaming from another city or country from my mobile for exemple ? thank you .

By abdel Mar-29/2017 16:05:51

A

Hello abdel,
Here is the network:

Protocol: DDNS,DHCP,DNS,FTP,HTTP,NTP,P2P,RTSP,SMTP,TCP,UDP,UPNP 
Wireless: WiFi 802.11 b/g/n 
IP Mode : Dynamic IP address,static IP address 
Online Visitor (Max.): 4 
Safety: Administrator password protection

If there is the available network,you may see the live video.

Q

does this camera support ONVIF and RTSP protocols? I can't get it to work with other Android apps other than xmeye, which is quite limiting.

By John Feb-24/2017 14:40:28

A

Hello John,

Thank you for your inquiry.

The Protocol it can support: DDNS,DHCP,DNS,FTP,HTTP,NTP,P2P,RTSP,SMTP,TCP,UDP,UPNP.

Please feel free to contact us if further questions.Thank you for your attention.


Q

Can one logon via his mobile to this camera with WIFI when out of the house or only via Cell Phone service provider line?

By Gabriel Dec-12/2016 10:48:46

A

Hello Gabriel,


It supports local access and remote access, on the outside can be accessed remotely through the phone

Thanks for your inquiry.

Q

I received this product yesterday. I have tried all ways to install it but keep getting the error codes. Password. I dont know what to do next please help. Best regards, Gabriel Ashton

By Gabriel Dec-12/2016 06:15:44

A

Hello Gabriel, 
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

The device need of micro Sd Card or normal SD card? Thanx

By Fabrizio Nov-16/2016 17:35:11

A

Hello Fabrizio,

Thanks for your inquiry.

It support up to 32GB Micro SD card. 

Have a nice day.


Q

Hi, 1. Can I use this camera with a generic ip cam app? 2. Can this camera starts recording on sd (or cloud) on motion detection? Thanks a lot.

By Antonio Oct-21/2016 14:38:53

A

Hello Antonio


Yes.

Note: You need to download the App XMeye

Please feel free to contact us if you have any questions.


Q

how long is the power cord

By john Sep-28/2016 15:35:08

A

Hello john,

The power cord is  120cm .

Q

Does this camera support onvif?

By Johan Aug-11/2016 13:35:31

A

Hello Johan,
This camera cannot support onvif .

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

what should be the distance from camera to phone that we can easily access it?

By Ali Aug-23/2017 07:51:17

A

Hello Ali,

As long as the camera and the phone are in the same WIFI signal.

Thank you for your inquiry.