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Customer Questions

  • All(187)
  • Product Information(147)
  • Stock Status(5)
  • Payment(2)
  • About Shipping(14)
  • Others(18)
Q

"What about it's warranty?"

By vandana May-30/2018 11:11:38

A
Hello Vandana,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 
Q

Of what material are made lenses/ Glass or plastic?

By Krzysztof Apr-12/2018 19:00:42

A
Hello Krzysztof, Thanks for your inquiry.The material are glass and PVC.
Q

Does the camera work in dashboard mode? all best

By Hans Mar-20/2018 08:46:23

A
Dear Hans,Sorry, it can not work n dashboard mode.
Q

I'm from Brazil, i would like to know if there is any tax to be paid at customs when the product arrives here and how many days does it arrives, more or less?

By Igor Alves Aug-10/2017 02:22:15

A
Hello Igor,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 15-30 business days3) Priority Line: 21-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html    
Q

Eu quero comprar mais bateria para esta Câmera . Onde posso procurar por isso?

By LARISSA Jul-31/2017 12:24:01

A
Hello LARISSA, Thanks for yur inquiry.Sorry, we do not have the spare battery for the item for sale.
Q

I want to buy more battery for this Cam. What code can i search for that?

By Phong Jul-23/2017 05:22:31

A
Hello Phong, Please check the battery here http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_346844.html.Let me know if you need any help.
Q

Good afternoon! What is the distortion level of the camera lens? Are the interchangeable lenses suitable for the GoPro and can they be installed in this camera instead of the standard lens?

By Volodymyr Jul-07/2017 17:32:29

A
Hello Volodymyr,We don't have test about the distortion level of the camera lens.It isn't ok for the GoPro.
Q

What accessories are included? If there are any. Thanks

By Andrei Martinas Jul-07/2017 06:13:01

A
Hello Andrei, Package Contents: 1 x Elephone Explorer 4K Action Camera, 1 x Waterproof Case, 1 x Backpack Clip, 1 x Backpack Clip Case, 1 x Bike Handlebar Mount, 1 x Long Connector + Short Screw, 2 x Short Connector + Short Screw, 1 x 1/4 inch Adapter, 1 x Tripod Mount Adapter, 1 x Backdoor, 1 x J-Shaped Quick Release Mount, 1 x Flat Mount, 1 x Curved Mount, 2 x 3M Adhesive Tape, 1 x Metal Cable Tie, 4 x Nylon Cable Tie, 2 x Wrist Band, 2 x Velcro Band, 1 x USB Cable, 1 x Cleaning Cloth, 1 x English User ManualLet me know if you need any help.
Q

Hi there. I'd like to know if I have to buy a memory card as well for this camera (might be a stupid question) and normally how many days take to receive this camera in England? Thanks

By Joao da Cunha Jul-06/2017 17:53:29

A
Hello Joao,Supporting Micro SDHC up to 64GB (not included in the package), so you need buy one.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Does this deal include charger cable or other fittings.

By C PROWER Jul-06/2017 10:10:11

A
Hello C, Package Contents: 1 x Elephone Explorer 4K Action Camera, 1 x Waterproof Case, 1 x Backpack Clip, 1 x Backpack Clip Case, 1 x Bike Handlebar Mount, 1 x Long Connector + Short Screw, 2 x Short Connector + Short Screw, 1 x 1/4 inch Adapter, 1 x Tripod Mount Adapter, 1 x Backdoor, 1 x J-Shaped Quick Release Mount, 1 x Flat Mount, 1 x Curved Mount, 2 x 3M Adhesive Tape, 1 x Metal Cable Tie, 4 x Nylon Cable Tie, 2 x Wrist Band, 2 x Velcro Band, 1 x USB Cable, 1 x Cleaning Cloth, 1 x English User Manual