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Customer Questions & Answers

  • All(100)
  • Product Information(72)
  • Stock Status(5)
  • Payment(4)
  • About Shipping(14)
  • Others(4)
Q

Does this phone have screen mirroring facility? Thank you.

By Yvonne Feb-17/2017 21:15:34

A

Hello Yvonne


Thank you for your inquiry.

No, it does not have  screen mirroring facility. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

good afternoon, Please can you tell me what is the FCC ID of this phone Model 2015617

By pedro gonzalez Feb-09/2017 22:18:06

A

Hello Customer,

The answer is no.

Q

which case works with this phone?

By Mike Jan-16/2017 05:20:02

A

Hello Mike,

Thanks for your inquiry.

Here is the link for you: http://www.gearbest.com/cases-leather/pp_428999.html 

Q

Tem Garantia? Have Warranty?

By Vidal Jan-03/2017 11:06:33

A

Hello Vidal, 


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

This policy is for all the products on our website.



Q

este modelo es 2015112 o 2015161. En Colombia exigen el codigo FF C

By nancy jimenez Dec-23/2016 17:38:26

A

Hello nancy,

If you mean the produce time is 201511. And there is no ff c.

Q

Hello, Does this phone have Greek language ? Thank you

By takis Dec-13/2016 15:42:41

A

Hello takis, 


Thank you for your inquiry.

Ye,it has Greek language.

Q

¿El cargador es válido para Europa?

By Maria Nov-29/2016 19:19:29

A

Hello Maria
We will send an adaptor according to the order's country of delivery.

Q

This phone is unlocked? I can put a chip from a Brazilian operator?

By lucas Mendonça Oct-13/2016 16:05:25

A

Hello lucas,

It is unlocked for Worldwide use.

2G: GSM 900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz

Please check your local network,

Thanks for your inquiry and support.

Q

Does the phone support MicroSD card?

By Thomas Sep-16/2016 11:09:43

A

Hello Thomas,

This phone doesn't support Micro SD card. Thanks for your attention. 

Q

can i use this with t mobil?

By ronald fernandez Sep-10/2016 19:32:18

A

Hello ronald,

This phone is unlocked for Worldwide use. Please ensure local area network is compatible as below:    

Network:
   2G: GSM 900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2100/2600MHz

Thanks for your attention. 

Q

Does this phone have screen mirroring facility? Thank you.

By Yvonne Feb-17/2017 21:15:34

A

Hello Yvonne


Thank you for your inquiry.

No, it does not have  screen mirroring facility. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

good afternoon, Please can you tell me what is the FCC ID of this phone Model 2015617

By pedro gonzalez Feb-09/2017 22:18:06

A

Hello Customer,

The answer is no.

Q

which case works with this phone?

By Mike Jan-16/2017 05:20:02

A

Hello Mike,

Thanks for your inquiry.

Here is the link for you: http://www.gearbest.com/cases-leather/pp_428999.html 

Q

Tem Garantia? Have Warranty?

By Vidal Jan-03/2017 11:06:33

A

Hello Vidal, 


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

This policy is for all the products on our website.



Q

este modelo es 2015112 o 2015161. En Colombia exigen el codigo FF C

By nancy jimenez Dec-23/2016 17:38:26

A

Hello nancy,

If you mean the produce time is 201511. And there is no ff c.

Q

Hello, Does this phone have Greek language ? Thank you

By takis Dec-13/2016 15:42:41

A

Hello takis, 


Thank you for your inquiry.

Ye,it has Greek language.

Q

This phone is unlocked? I can put a chip from a Brazilian operator?

By lucas Mendonça Oct-13/2016 16:05:25

A

Hello lucas,

It is unlocked for Worldwide use.

2G: GSM 900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz

Please check your local network,

Thanks for your inquiry and support.

Q

Does the phone support MicroSD card?

By Thomas Sep-16/2016 11:09:43

A

Hello Thomas,

This phone doesn't support Micro SD card. Thanks for your attention. 

Q

can i use this with t mobil?

By ronald fernandez Sep-10/2016 19:32:18

A

Hello ronald,

This phone is unlocked for Worldwide use. Please ensure local area network is compatible as below:    

Network:
   2G: GSM 900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2100/2600MHz

Thanks for your attention. 

Q

Will this work on Verizon's 4G LTE network? If not do you have any phones that do?

By tom spencer Aug-26/2016 14:11:54

A

Hello tom,

Please confirm the network:

2G: GSM 900/1800/1900MHz
   3G: WCDMA 850/900/1900/2100MHz
   4G: FDD-LTE 1800/2100/2600MHz


Tip: 

Unlocked for Worldwide use. Please ensure local area network is compatible. Click herehttp://maps.mobileworldlive.com/  for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


Best Regards


Q

When it will be avaiable in other colours ? when do do you wil receive yhe next stock of phones for eu warehouse?

By Usei Jun-01/2016 16:38:46

A

Hello,

I am sorry the item don't have any color on sell.

The item is avalible in EU wearhouse now.

Q

Do you have stock of this phone?

By Gustavo Mar-04/2016 00:16:31

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

Last week your support said the stock in Eu will be Done in 5 days. When it will be available?

By Nuno Mar-01/2016 23:05:11

A

Hello Nuno,

This item is not in stock in EU warehouse temporarily.

Once it is back to our EU warehouse,we will update it on the website.

Please keep an eye on our website.Thank you for your attention.


Q

Hi! Is it on stock now? Thank you.

By Pavlo Feb-19/2016 09:26:18

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

you have stock now? It is or only upon request ?

By fidel danny Jan-23/2016 05:48:23

A
Hi fidel danny,
We are pleased to inform you that this item is available now.
Q

Do I have to pay import charges and tax fees from a ware house in HG when shipping to EU (Greece)?

By CHRISTOS Mar-06/2016 11:20:36

A

Hello CHRISTOS,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Quería saber cuanto cuesta en euros y la forma de pago. Muchas gracias por su atención. Un saludo.

By lucia Feb-20/2016 13:59:45

A

Hello lucia,

Many thanks for your recent inquiry. The prices are in US dollars.You can choose the currency in the right top of the website.If you can not find your currency,

please use following exchanging tool, the link is http://www.xe.com.

If you pay by Paypal and credit card your money will be automatically  converted.

 


Q

how can i pay you from greece??

By Dimitris Feb-19/2016 11:38:18

A

Hello Dimitris,

You can shop safely and securely with any of the following convenient methods and in us dollars.

We do not accept Cash on Delivery.

1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union


Q

Apartir de quantas unidades tenho frete grates para o brasil, e quantos dias para entrega.

By jose luis Feb-16/2016 19:24:50

A

Hi Jose,

Delivery cost depends on the shipping method (the flat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.

Please add all the items to cart, and then choose the country you want the order to be shipped to. 

The estimate shipping cost and total amount will be displayed for each shipping method.

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html


Q

¿El cargador es válido para Europa?

By Maria Nov-29/2016 19:19:29

A

Hello Maria
We will send an adaptor according to the order's country of delivery.

Q

Hello Gearbest Employees, I want to get this product to Turkey. But phone does not allow you to input the customs of my country. Still I want to try my luck. Through customs if you return the phone if you can refund the money?Customs to prevent the return of the product send the product in a way that you could write on unboxed Gift MP4 player

By mehmet Aug-10/2016 10:48:17

A

Hello mehmet,
1)Regarding the import issue, you can check your country custom of policy.


2)We are unable to help you declare the item as a MP4 player  .


3)Taxes do not come from us if any. 

Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

Shipping from Mexico?

By David Antonio Tellez Aguila Aug-04/2016 02:58:12

A

Hello David,

We can ship to Mexico from China, usually, we ship everywhere in the world from the CN warehouse.      

Thanks for your attention. 

Q

cuanto demora en llegar el producto a chile

By alberto Mar-02/2016 23:49:07

A

Hello alberto,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Do you ship to Ghana?

By Tagoe Solomon Mar-02/2016 20:03:33

A

Hello Tagoe,
We ship everywhere in the world from the CN warehouse and it can be shipped to Ghana.

Q

Hello! After how many days after I place the order for product dispatch?

By Catalin Feb-21/2016 19:08:54

A

Hi,

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html


Q

You can declare another value on the product packaging ? For example , 50 dollars

By Janssen Feb-18/2016 02:40:01

A

Hi,

We normally declare a lower price on your package in consideration of our coutries' customs policy and your interests. 

Please note that every country has its own customs policies. If we don't declare your package as our country's policy, we can't ship out your order to you.

 

About the tax and customs issue, please refer to “Tax & Customs Duties” in our website http://www.gearbest.com/about/faq.html. 


Q

Hi, can you send this phone to Uzbekistan and how much

By Jasur Feb-05/2016 14:27:54

A

Hi,

We can send to Uzbekistan .

Delivery cost depends on the shipping method (the flat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.

Please add all the items to cart, and then choose the country you want the order to be shipped to. 

The estimate shipping cost and total amount will be displayed for each shipping method.


Q

CAN YOU SEND THIS SMARTPHONE TO USA?

By JOAQUIN Feb-03/2016 12:45:53

A
Hi JOAQUIN  ,
We send package worldwide and it can be shipped to USA. Please feel free to ask if you have further pre-sale questions. Hope you enjoy shopping here with us.
Q

Free shipping to Pakistan?

By Mateen Feb-02/2016 14:27:14

A
Hi Mateen,
We can send the phone to Pakistan with free shipping. We hope you enjoy shopping here with us.
Q

instructions in english

By edric Mar-26/2016 21:08:58

A

Hello edric,

Thank you for your inquiry,it is in english.Have a nice day.


Q

Cuanto tiempo toma para llegar al Paso Texas USA?

By JESUS BAUTI Feb-24/2016 05:43:44

A

Hi,

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html


Q

Have Turkish language support.

By ismail Feb-14/2016 16:59:09

A
Hi Ismail,
 It supports Turkish language. 
Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

esta disponible el envio a ecuador

By vladimir Feb-11/2016 06:38:01

A

Hello vladimir,

Thank you for your inquiry,we can ship it to Ecuador.Have a nice day.