Customer Questions & Answers

  • All(98)
  • Product Information(70)
  • Stock Status(7)
  • Payment(1)
  • About Shipping(14)
  • Others(6)
Q

Is it possible to switch OFF wi-fi on this device?

By Daria Oct-19/2018 19:12:17

A

Hello Daria, 
No ,I am sincerely sorry that it is not .

Q

What is this version? Is it Mi Air Purifier 1 or Mi Air Purifier 2?

By mikhail Jun-28/2018 04:53:00

A

Hello Mikhail,

This item is mini 2 .

Q

hello, does it come with filter inside ?

By Mike May-11/2018 13:13:17

A

Hello Mike,

Yes.
• Xiaomi air purifier can effective adsorb of formaldehyde, removal of the second hand smoke, dust, filter PM2.5 provides health space for you 

Q

Does this unit produce ozone?

By Andros Apr-03/2018 18:05:20

A

Hello Andros, 
No ,I am sincerely sorry that it does not .

Q

Do you ship a USA adapter with this product?

By SV Mar-26/2018 12:13:03

A

Hello SV,


We will send an adapter with all our products according to the order's country of delivery.


Q

What is the gaurentee on this product?

By Joe Wallis Mar-24/2018 22:24:41

A

Hello Joe
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

If I choose G-W-4 warehouse plug will be in EU standard?

By Piotr Mar-20/2018 22:32:14

A

Hello Piotr,


Sorry this item is CN plug. 


Let me know if you need any further assistance. 


Q

Hi Hello, I wanted to ask how can we see that this is indeed the second generation? And it's not a scam. And the second thing I wanted to ask was whether it came from a filter? have a nice week

By rafi Mar-19/2018 09:24:19

A

Hello rafi,
We confirmed this item is the second generation .

And it will come with a filter .

Q

Does the product come with a filter?

By rafi Mar-18/2018 14:44:26

A

Hello rafi, 
Yes ,this item has .

Q

Does the price of the air purifier include a filter?

By constantinos skouroupatis Jan-24/2018 21:01:22

A

Hello constantinos,


Sorry it just included  1 x Original Xiaomi Smart Mi Air Purifier Mini Second Generation. 


Let me know if you need any further assistance. 


Q

Is it possible to switch OFF wi-fi on this device?

By Daria Oct-19/2018 19:12:17

A

Hello Daria, 
No ,I am sincerely sorry that it is not .

Q

What is this version? Is it Mi Air Purifier 1 or Mi Air Purifier 2?

By mikhail Jun-28/2018 04:53:00

A

Hello Mikhail,

This item is mini 2 .

Q

hello, does it come with filter inside ?

By Mike May-11/2018 13:13:17

A

Hello Mike,

Yes.
• Xiaomi air purifier can effective adsorb of formaldehyde, removal of the second hand smoke, dust, filter PM2.5 provides health space for you 

Q

Does this unit produce ozone?

By Andros Apr-03/2018 18:05:20

A

Hello Andros, 
No ,I am sincerely sorry that it does not .

Q

Do you ship a USA adapter with this product?

By SV Mar-26/2018 12:13:03

A

Hello SV,


We will send an adapter with all our products according to the order's country of delivery.


Q

What is the gaurentee on this product?

By Joe Wallis Mar-24/2018 22:24:41

A

Hello Joe
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

If I choose G-W-4 warehouse plug will be in EU standard?

By Piotr Mar-20/2018 22:32:14

A

Hello Piotr,


Sorry this item is CN plug. 


Let me know if you need any further assistance. 


Q

Hi Hello, I wanted to ask how can we see that this is indeed the second generation? And it's not a scam. And the second thing I wanted to ask was whether it came from a filter? have a nice week

By rafi Mar-19/2018 09:24:19

A

Hello rafi,
We confirmed this item is the second generation .

And it will come with a filter .

Q

Does the product come with a filter?

By rafi Mar-18/2018 14:44:26

A

Hello rafi, 
Yes ,this item has .

Q

Does the price of the air purifier include a filter?

By constantinos skouroupatis Jan-24/2018 21:01:22

A

Hello constantinos,


Sorry it just included  1 x Original Xiaomi Smart Mi Air Purifier Mini Second Generation. 


Let me know if you need any further assistance. 


Q

Hi, I see that flash sale is available (1 day and 2 hours still) and the price is shown with discount but when I put item to cart there is normal price with information that flash sale is end. Why is that? It's a bug or I miss something here?

By Jakub Oct-20/2017 13:21:10

A

Hello Jakub,
We have checked it for you, our system is normal, please don't use copon for flast sale item.

Q

Hi Is that air purifier on UK stock? And if not, than will it be availible any time soon?

By Jed Oct-18/2017 20:14:08

A

Hello Jed,
We are sorry we don't have plan in stock in UK warehouse.

Q

HI, Will this be available in the Europe warehouse? Thanks

By Zsofia Mar-09/2017 15:51:56

A

Hello Zsofia,
There is no Euwarehouse for this item.

Q

Will this product come to EU whearehuse?

By Anders Dec-21/2016 02:41:51

A

Hi Anders,


Thank you for your inquiry.

We do not have stock for this item in EU warehouse.

Have a nice day!

Q

Do you have 1 more one stock?

By Pipo Jul-04/2016 07:25:20

A

Hello,

Yes, the item have one more in stock now.

Welcome to buy items on our website.

Q

Is it currently in stock right now?

By Avalon Jun-26/2016 20:36:47

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

I would like to know if you sale the filter element separatly?

By Mark Apr-03/2016 09:35:08

A

Hello Mark,

Thank you for your inquiry,we are sorry we don't sale the filter element separatly.Have a nice day.


Q

What is the currency of the price? Is it free shipping to all other countries?

By Gisele Apr-01/2016 09:52:42

A

Hello Gisele,

-You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

-You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Will there still be a EU warehouse?

By Wojciech Aug-12/2017 12:23:03

A

Hello Wojciech,
We are sorry this item in stock in CN warehouse only.

Q

I have a question of where the shipment is from, to Poland. Is from an EU country or eg China

By Martin Jun-30/2017 13:19:11

A

Hello Martin,
Thank you for your inquiry.

It will be shipped from China.

Let me know if you need any help.

Q

There are some problem to import this product to Santiago - Chile?

By Gustavo Jun-29/2017 00:19:59

A

Hello, Gustavo

Thank you for the inquiry.

We can ship the item to Santiago, Chile via Expedited shipping.

Please feel free to contact us if you have additional questions.

Q

I would like to know if there are some problem to import this product to Chile? Tks

By Gustavo Jun-28/2017 23:46:55

A

Hello, Gustavo

Thank you for the inquiry.

The item can be shipped to Chile with Expedited shipping.

Please feel free to contact us if you have additional questions.

Q

About Original Xiaomi Smart Mi Air Purifier - WHITE Hello, how long you have to wait for delivery to the Polish. And at what price is the delivery? Regards, Kacper

By Kacper Feb-05/2017 11:37:44

A

Hello Kacper,


This item is in stock now.

Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days.
The total delivery time = processing time +shipping time


And the shipping time depend on the shipping method you choose.  You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.


Thanks for your inquiry.

Q

Hi folks, why can't I ship to the Netherlands, although Netherlands is on the 'we ship to list' for this product?

By Jos Joore Jan-23/2017 11:58:49

A

Hello Jos,

Thank you for your inquiry.

In this case, these shipping methods are not available for the destination country in your address. Hence there is no shipping method option. We also hope the courier will improve. 

Thank you, Let me know if you need any help.

Have a nice day!

Q

Will i have to pay customs duty in France with shipping via Priority Line ? Regards

By Vertadier Jan-21/2017 23:04:11

A

Hello Vertadier,
Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Q

why the shipping cost are so high for italy? there are no alternative?thx

By mauro Dec-14/2016 19:01:14

A

Hello mauro,

Thank you for your inquiry.

Please check the link for your reference: http://prntscr.com/djloyb

It is international shipping so it costs a lot.

The shipping cost is depended on the shipping company and your address.

Please feel free to contact us if further questions.

Thank you for your attention.


Q

Dear all, Do you ship to France and how long does it take after order ? How much is the shipping to France and where do you ship the product from ? Thank you in advance.

By Charles Nov-09/2016 18:48:01

A

Hi Charles,


Yes, we ship this item to France. 

We ship it out from China. You can check the shipping details below. 

Priority Line    7 - 15 business days    $2.33    

Expedited Shipping    7 - 10 business days    $80.13    

Thanks so much for your attention. 

Q

This product is 4.8kg. But,when I bought this product, Shipping weight was 23.808 kg. Could you tell me why Shipping weight is 23.808 kg?

By junichi Oct-13/2016 10:11:18

A

Hello junichi,
Thanks for your interest. The 23.808kg on the order page is calculated via the final package volume.

Q

I need an adapter for Europe, can someone show me the right adapter? It seems to need 16A 250V, thanks in advance!!

By andyvk85 Sep-08/2017 16:01:19

A

Hello andyvk85,

Thank you for your inquiry.

It does not come with an adapter.

You can buy from our site.

Let me know if you need any help.

Q

I need an adapter for Europe, can someone show me the right adapter? It seems to need 16A 250V, thanks in advance!!

By andyvk85 Sep-08/2017 16:01:13

A

Hello andyvk85,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, Does it comes with the EU adaptor? Where can i get it

By Zbigniew Sep-06/2017 13:26:31

A

Hello Zbigniew,

This item is Xiaomi Smart Mi Air Purifier Mini Second Generation.

It does not come with an adapter.

You can buy from our site.

Thank you for your inquiry.


Q

Hello. This purifier is sold with filter? Or it's necessary to buy one?

By max Jan-28/2017 17:36:59

A

Hi max,


Thank you for your inquiry.

Yes. This purifier is sold with filter.

Thank you for your attention.


Q

Hi Support. I just received my air purifier. However the power cord/adapter is for China. Could you send me a power cord or adapter for US to use? If not, could you tell me where to buy a new cord or adapter? Thanks. jean..

By Jean Chu Jan-27/2017 20:16:10

A

Hello Jean,

Thank you for your inquiry.

Package Contents: 1 x Original Xiaomi Smart Mi Air Purifier Mini Second Generation

You need to buy a adapter for it: http://www.gearbest.com/adapter-_gear/.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Simple question ! Why are the shipping so expensive ?

By Cihat Cemal ALTANAY Jan-04/2017 00:07:39

A

Hello Cihat
Given that we ship from China a large volume of orders, we can guarantee we provide the best price for international shipments. The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. 
http://www.gearbest.com/about/shipping-methods.html Thank you for your inquiry! Please feel free to ask further pre-sales questions.