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Customer Q&A

  • All(61)
  • Product Information(43)
  • Stock Status(6)
  • Payment(2)
  • About Shipping(6)
  • Others(4)
Q

There are accesories such as water proof case?

By jesus Jan-08/2018 10:27:33

A

Hello jesus,


Package Contents: 1 x Xiao Yi 1080P Car WiFi DVR, 1 x Bracket, 1 x Car Charger Adapter, 1 x USB Cable. 


Let me know if you need any further assistance. 


Q

Hi. the GPS tracking is available?

By Michael Sep-03/2016 19:02:56

A

Hello Michael,
The GPS tracking is not  available, the item does not have the  GPS function .

Q

Hi,i just received your xiaomi. there is a chance to use a waterproof normal case for this xiaomi like this http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_170859.html or should be an special one And, second question, can i buy more batteries?

By Marc Sep-02/2016 07:16:20

A

Hello Marc,

This waterproof normal case works with Xiaomi Yi 1080P Car WiFi DVR CN Version.

Battery Type: Built-in.  
Let me know if you need more assistance.

Q

is there any port for rear view camera. if so, what kind is this port and how much is rear view camera about? thanks!

By Antia Aug-31/2016 19:02:24

A

Hello Antia,

For this problem, we need to confirm with the supplier and the product department. 

Please kindly wait 3-5 business days.
Thank you for your cooperation. We will do our best to help you.

Best Regards 

Q

hi, when there will be prodact for sale?

By Alex Aug-24/2016 14:13:32

A

Hello Alex,       

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

when the camera will be available at EU. Regards.

By Pawel Aug-21/2016 18:40:22

A

Hello Pawel,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please  attention to  our website.Thank you for your attention.

Q

Will this product back in stock soon or it has been discontinued?

By Terence Aug-19/2016 17:58:20

A

Hello Terence,       

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

Are you going to have an English version and when?

By Yoav Aug-14/2016 14:24:10

A

Hello Yoav,
Yes,we are going to have an English version in the future, please kindly check our website .

Q

Has the camera portugues or English menu?

By crespo Aug-10/2016 15:26:22

A

Hello crespo,
The camera does not have the portugues or English menu .

Q

Hello, can I upgrade the CN firmware to International firmware? How to do it?

By Weehansuh Aug-06/2016 15:06:58

A

Hello Weehansuh,
You cannot upgrade the CN firmware to International firmware .

The item has only a chinese firmware at the moment .

Q

There are accesories such as water proof case?

By jesus Jan-08/2018 10:27:33

A

Hello jesus,


Package Contents: 1 x Xiao Yi 1080P Car WiFi DVR, 1 x Bracket, 1 x Car Charger Adapter, 1 x USB Cable. 


Let me know if you need any further assistance. 


Q

Hi. the GPS tracking is available?

By Michael Sep-03/2016 19:02:56

A

Hello Michael,
The GPS tracking is not  available, the item does not have the  GPS function .

Q

Hi,i just received your xiaomi. there is a chance to use a waterproof normal case for this xiaomi like this http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_170859.html or should be an special one And, second question, can i buy more batteries?

By Marc Sep-02/2016 07:16:20

A

Hello Marc,

This waterproof normal case works with Xiaomi Yi 1080P Car WiFi DVR CN Version.

Battery Type: Built-in.  
Let me know if you need more assistance.

Q

is there any port for rear view camera. if so, what kind is this port and how much is rear view camera about? thanks!

By Antia Aug-31/2016 19:02:24

A

Hello Antia,

For this problem, we need to confirm with the supplier and the product department. 

Please kindly wait 3-5 business days.
Thank you for your cooperation. We will do our best to help you.

Best Regards 

Q

Are you going to have an English version and when?

By Yoav Aug-14/2016 14:24:10

A

Hello Yoav,
Yes,we are going to have an English version in the future, please kindly check our website .

Q

Has the camera portugues or English menu?

By crespo Aug-10/2016 15:26:22

A

Hello crespo,
The camera does not have the portugues or English menu .

Q

Hello, can I upgrade the CN firmware to International firmware? How to do it?

By Weehansuh Aug-06/2016 15:06:58

A

Hello Weehansuh,
You cannot upgrade the CN firmware to International firmware .

The item has only a chinese firmware at the moment .

Q

Does this camera feed live to a cell phone?

By butch Jul-28/2016 20:52:31

A

Hello butch,
Yes, this camera can feed live to a cell phone .

Q

Hello, Is there any other language available for this product. If no, will it be available soon?

By Yakov Jul-04/2016 16:12:15

A

Thank you for your inquiry.


No,Language: Chinese only


Have a nice day!

Q

Has the camera Russian or English menu?

By Илья Jun-09/2016 11:44:30

A

Hello Илья,
the camera does not have Russian or English menu

Q

hi, when there will be prodact for sale?

By Alex Aug-24/2016 14:13:32

A

Hello Alex,       

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

when the camera will be available at EU. Regards.

By Pawel Aug-21/2016 18:40:22

A

Hello Pawel,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please  attention to  our website.Thank you for your attention.

Q

Will this product back in stock soon or it has been discontinued?

By Terence Aug-19/2016 17:58:20

A

Hello Terence,       

We are deeply sorry to tell you that the item is back ordered at the moment .

We cannot confirm the date, please kindly check our website .


Q

whether there are available? how quickly you send the order after payment?

By Petr Feb-28/2016 17:41:46

A

Hi ,

We are pleased to inform it is available for purchase.

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html


Q

Will this product really be shipped after the 31st?

By Ulf Jan-23/2016 10:56:59

A
Hi Ulf,
We will ship this item out after January 31st once we receive your payment.
Q

Hi. I want buy Original Xiaomi Yi 1080P Car WiFi DVR Tell me please if I pay item, when you will send? Thank you!

By Vladimir Tetens Jan-21/2016 12:33:30

A
Hi Vladimir Tetens,
We will ship your order out after January 31st once we receive your payment.
Q

Hi! I want to buy a Original Xiaomi Yi 1080P Car WiFi DVR from you. I want to know two things: 1. Is this original? 2. Can you mention a 15$ on the package? Thank you very much!

By corylblue Jan-09/2016 14:37:10

A
Hi Corylblue, please rest assured that this item is original Xiaomi product.
According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding.                                                                                                                           
 Thank you for your inquiry. Have a&nb
Q

Can I use the points when paying Pre-orders?

By Александр Владимирович Jan-05/2016 07:07:32

A
Hi Alexander, when your points reach 50 (minimum), you can use them for discount.
The discount (from the Points) cannot exceed 30% of the final commodity value. Coupons cannot be used together with points to reduce prices.
Thank you for your inquiry. Best Wishes for 2016. 
Q

Hello, I´m Rio de Janeiro, Brazil. Do you delivery here ? Post Card 20560-120

By Renato Borborema Jun-28/2016 13:43:58

A

Hello,

Yes, we can ship the item to your address.

Q

I raised a ticket to after-sale, I post a question here that I don't see it now, I spoke with an agent, you assured me you will ship it on Feb-2. Now it is Feb-2 and you again delayed another 15 days? Are you scammers or what? Will you ever ship this item or you just took our money? The reviews about GearBest are bad and worse, now I see why.

By Ilie Feb-02/2016 10:12:57

A
Hi ,
We are so sorry for the inconverience.For the After-sale problem, you can send an email to our Support Center.
We will help you solve the problems.The link is: http://www.gearbest.com/about/contact-us.html
Q

Hi, My order is still processing The delivery day is prolonged? Isn't it ? Could you write the exact date when my order would be shipped (or sent)?

By calm_buyer Feb-01/2016 15:39:14

A
Hi ,
We are so sorry for the inconverience.For the After-sale problem, you can send an email to our Support Center.
We will help you solve the problems.The link is: http://www.gearbest.com/about/contact-us.html
Q

another 15 days to wait, ship out exactly 2 months after the order were made, 1st - "We estimate that it will be back order on 2016-01-20." 2nd - "it'll be ship out on the 31st of Jan" and NOW, "ships out after 15th of Feb" GREAT, just what i need..

By Taeng9389 Feb-01/2016 03:01:47

A
Hi ,
We are so sorry for the inconverience.For the After-sale problem, you can send an email to our Support Center.
We will help you solve the problems.The link is: http://www.gearbest.com/about/contact-us.html
Q

I ordered on Jan 6. At that time you were supposed to ship from Jan 21 since it was presale. But still my order status is "processing". When are you going to ship it?

By Johnny Jan-29/2016 05:16:24

A
Hi ,
We are so sorry for the inconverience.For the After-sale problem, you can send an email to our Support Center.
We will help you solve the problems.The link is: http://www.gearbest.com/about/contact-us.html
Q

when possibly is the first advance order delivered?

By kinjau Jan-06/2016 16:05:35

A
Hi Kinjau, this item is still on presale. I am sorry to inform you that the presale item is only available in China warehouse. After the presale ends, we will start to dispatch the presale items based on the order sequence for whom is pre-ordered. The exact delivery time depends on the shipping method you choose. The estimated shipping time(excluding non-working days): Flat Rate Shipping: 10-25 business days. Standard Shipping:7-15 working days. Expedited Shipping:3-10 working days.  Total Delivery Time = Processing Time + Packaging Time + Shipping Time  Thank you for your kind understanding. Please feel free to ask further pre-sales questions.
Q

Can I buy this as action camera instead of the yi one? The Yi doesn't have a screen and this one has, Will it work the same as an action camera?

By Toya Muyani May-17/2016 03:43:34

A

Hello Toya,

Thank you for your inquiry,of course you can and it will work smoothly.Have a nice day.


Q

How do I disable the YI logo on the upper left of the videos? I don't want that logo on any of my videos.

By JZ Mar-24/2016 03:29:33

A

Hello JZ,

Thank you for your inquiry,we can't disable the logo.Have a nice day.


Q

Hello. Could you show me some sample video? On youtube or direct download link?

By Alilove.pl Jan-10/2016 18:57:56

A
Hi, !
Thanks for your inquiry, please check this link https://www.youtube.com/watch?v=TS4cV4y778E
Q

What is a WIF car DVR

By Michael ster Jan-09/2016 15:38:43

A
HI, Michael 
Please check this link for the information of this item https://www.youtube.com/watch?v=TS4cV4y778E