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Customer Questions & Answers

  • All(40)
  • Product Information(35)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(1)
  • Others(1)
Q

I see in the description that the phone come swith Andorid 5.0 is this the version still on the phone or has it now been updated?

By Jack Feb-06/2018 17:17:56

A

Hello Jack,
Yes, you can update the ssytem of the item.

Please rest assured.

Q

Hi I know the phones only got one sim but can you add a memory card for extra storage?

By Jack Feb-05/2018 18:45:13

A

Hello Jack,
Please note that the item can support external memory and it can support TF card up to 128GB.

Hope you can understand that.

Q

hello, does the zenfone zoom of 4gb/128gb has fcc id?

By Felipe Dec-02/2017 23:20:45

A

Hello Felipe,
Thanks for your inquiry.

The item does not have fcc id.

Q

In the languages of the phone is included the Italian language. Yours truly

By modesto pallini Nov-05/2017 18:28:05

A

Hello modesto, 
Yes, it is

Q

The cellphone in color white have earphones?

By Abiel Oct-31/2017 22:05:31

A

Hello Abiel,
Yes it has.

Package Contents

Cell Phone: 1 
Earphones: 1 
Power Adapter: 1 
USB Cable: 1 
Other: 1 x Smartphone Lanyard


Q

Is possibile update os to Android 7.0 ??

By Marcin Oct-03/2017 07:35:28

A

Hello Marcin,
For the item, please note that it can support OTA.

So you can update the system.

Please rest assured.

Q

Hello,the phone is a global version ?,have all google features ?

By Jorge Sep-26/2017 19:02:02

A

Hello Jorge,
It's international version, it has all google features.

Q

its dual sim?

By sergio torres Sep-18/2017 13:28:54

A

Hello sergio,
SIM Card Slot: Single SIM,Single Standby 

Q

how much for duties cost from china an if the phone works in italy thanx

By cristian Sep-16/2017 16:05:46

A

Hello cristian,


I kindly suggest that you could contact your local operator to confirm whether it can be used in Italy.


2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/1900/2100MHz
4G: FDD-LTE 700/800/850/900/1800/1900/2100/2600MHz


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Are there protective case available for this phone

By Chris Sep-11/2017 16:22:16

A

Hello Chris,
https://www.gearbest.com/cases-leather/pp_859945.html.

Q

I see in the description that the phone come swith Andorid 5.0 is this the version still on the phone or has it now been updated?

By Jack Feb-06/2018 17:17:56

A

Hello Jack,
Yes, you can update the ssytem of the item.

Please rest assured.

Q

Hi I know the phones only got one sim but can you add a memory card for extra storage?

By Jack Feb-05/2018 18:45:13

A

Hello Jack,
Please note that the item can support external memory and it can support TF card up to 128GB.

Hope you can understand that.

Q

hello, does the zenfone zoom of 4gb/128gb has fcc id?

By Felipe Dec-02/2017 23:20:45

A

Hello Felipe,
Thanks for your inquiry.

The item does not have fcc id.

Q

In the languages of the phone is included the Italian language. Yours truly

By modesto pallini Nov-05/2017 18:28:05

A

Hello modesto, 
Yes, it is

Q

The cellphone in color white have earphones?

By Abiel Oct-31/2017 22:05:31

A

Hello Abiel,
Yes it has.

Package Contents

Cell Phone: 1 
Earphones: 1 
Power Adapter: 1 
USB Cable: 1 
Other: 1 x Smartphone Lanyard


Q

Is possibile update os to Android 7.0 ??

By Marcin Oct-03/2017 07:35:28

A

Hello Marcin,
For the item, please note that it can support OTA.

So you can update the system.

Please rest assured.

Q

Hello,the phone is a global version ?,have all google features ?

By Jorge Sep-26/2017 19:02:02

A

Hello Jorge,
It's international version, it has all google features.

Q

its dual sim?

By sergio torres Sep-18/2017 13:28:54

A

Hello sergio,
SIM Card Slot: Single SIM,Single Standby 

Q

how much for duties cost from china an if the phone works in italy thanx

By cristian Sep-16/2017 16:05:46

A

Hello cristian,


I kindly suggest that you could contact your local operator to confirm whether it can be used in Italy.


2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/1900/2100MHz
4G: FDD-LTE 700/800/850/900/1800/1900/2100/2600MHz


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Are there protective case available for this phone

By Chris Sep-11/2017 16:22:16

A

Hello Chris,
https://www.gearbest.com/cases-leather/pp_859945.html.

Q

quantos vc tem hoje em estoque gostaria de comprar mas quero saber tempo de envio e previsão media de chegada

By Jones dos Santos Ferreira Aug-04/2017 23:53:08

A

Hello Jones,


This item in stock now.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

So, what is the stock status now?

By Niculae Dan Andrei May-20/2017 10:17:01

A

Hello Niculae, 

After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

Olá! Quando compro o produto e ele vai para cesta de compra o preço altera para $245.99. Por quê?

By Vitor May-20/2017 18:15:12

A

Hello Vitor,


Please follow these steps to use your coupon code:

1. Add all the items your wish to purchase to your cart.

2. Enter the coupon code and click “Apply”.

3. Checkout your order.


Please note that coupon codes can only be used with single items price. They cannot be applied to VIP prices, special offers, or group deals. 


Q

boa tarde e possível fazer uma nota fiscal com valor diferente (menor) para pode poder pagar um valor tributário menor nos correios por exemplo : um anota fiscal de 100 dólares por exemplo ai eu pagaria 40 ou 60 por cento do valor nos correios para retirar o produto ?

By patrick May-07/2017 16:21:34

A

Hello patrick,


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

It has 128gb rom. That's right.

By wilson Aug-01/2017 22:05:36

A

Hello wilson,
Yes it is.