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Customer Questions

  • All(84)
  • Product Information(68)
  • Stock Status
  • Payment(1)
  • About Shipping(10)
  • Others(4)
Q

Hi, Do you provide Australian Adaptor if i bought it there?

By Sac Aug-28/2018 12:46:57

A
Hello Sac,We regret to inform you that this item is no longer available. Please check out our other amazing items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

Hello! If I'm from Europe, the item should arrive from europe warehouse or china warehouse? I did not see the selection for the ware house! Thanks

By Vlad Feb-05/2018 10:33:59

A
Hello Vlad, We can only ship it from China warehouse.Let me know if you need any help.
Q

friend you can declare 20 usd for me not be taxed?

By Felipe Aug-16/2017 22:53:03

A
Hello Felipe,We are sorry that we are unable to declare the item with a lower price due to we may be punished by the customs office. 
Q

When selecting which warehouse to ship from, there is an option for US - LA. Is that a United States warehouse? I noticed that the price appeared to drop significantly. Is this correct?

By Toby May-11/2017 15:01:13

A
Hello Toby,Yes,  US - LA is a United States warehouse.The price changes from different warehouses.Best Regards
Q

Hello, Can you clarify which warehouse this products gets shipped from? It is EU one or China one? Thanks

By Nikos May-10/2017 20:40:44

A
Hello Nikos,We send it from EU warehouse and China warehouse. you can choose that by yourself.
Q

I misplaced the sd-card that was shipped with the printer and i am missing the firmware. Is there a way to get it online?

By Firmware May-07/2017 19:51:51

A
Hello FirmwareFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.
Q

Hello You can invoice with CIF over 144 euros Tuanks

By Anton May-07/2017 16:21:55

A
Hello Anton,Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Hello They can put value for customs for 143 euros Thanks

By Angel May-07/2017 15:39:42

A
Hello Angel,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

¿Viene armada?

By antonio May-06/2017 20:59:16

A
Hello antonio, It is not armed.
Q

Hi, in the kit is the filament present? do you can send to italy stock from europe?

By Vincenzo Mar-20/2017 13:06:20

A
Hello Vincenzo, It doesn't include the filament.We can send to you from EU warehouse.