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Customer Questions & Answers

  • All(93)
  • Product Information(77)
  • Stock Status(6)
  • Payment(3)
  • About Shipping(5)
  • Others(1)
Q

Whet will it be possible to buy this laptop?

By Tom Oct-22/2017 21:41:38

A

Hello Tom,


Sorry.Our website not sale this product anymore.


Q

Hello, is it possible to buy the charger apart, in the case that i need a new one?

By Karsten May-29/2017 21:31:32

A

Dear Karsten,


We are sorry that we do not sell the charger separately.


But if you have an after-sale issue, please open a ticket in your account and we will resolve your problem in the ticket center.


How to open a ticket:

Login to your account--Find "My Tickets" option,then click on it--Fill in relevant information and submit it.


Thank you for your collaboration.


Q

do you provide also a german keyboard?

By andreas Mar-05/2017 11:40:46

A

Hello andreas,
There is no german layout keyboard.

Q

When the supply of the notebook at this price?

By Alexander Jan-14/2017 19:54:24

A

Hello Alexander,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite.We will try to replienish it as much as we can, we will inform you via email.

Thanks for your inquiry.

Q

There is diferent keyboard options? There a Portugal version for the keyboard?

By Mario Nov-08/2016 15:11:46

A

Hello Mario,

There are only China version and English version by default.

Customers could download the language if they want and then convert it.

Q

hi!!! only one question, is possible to buy another pen in a second moment?? thanks!

By mattia Nov-05/2016 11:10:45

A

Hello mattia,
Yes you can. But we don't have the pen on our site for this item now. Thanks for your interest.

Q

Do you haze AZERTY keyboard ?

By hello Oct-30/2016 09:24:30

A

Hello hello,

Thanks for your inquiry.

Sorry, we don't have it. Here is the reference for you: http://www.gearbest.com/azerty-keyboard-_gear/

Q

Dear support, Please tell me the Output cord dimentions of the power adaptor because is out of order and I preffer to buy a new one. Is it 5.5 x 2.5mm or 5.5 x 2.1mm? I mean the width of power connection of the laptop (the hole). Thank you

By Charalampos Oct-25/2016 10:41:41

A

Hello Charalampos, 

Thank you for your inquiry.

The Output cord dimensions of the power adaptor  are 3.5*1.35 mm.

Q

boa tarde, o equipamento tem teclado em portugues?

By lopes Oct-24/2016 20:16:00

A

Hello lopes, 


Thank you for your inquiry,this ultrabook is equipped with English and Chinese, and cutomers can download multiple languages by connecting WiFi,you can download Portuguese in yourself.

Q

I have bought a VOYO VBook V3 Ultrabook Grey 4G and the SIM Card Slot does not support SIM Card to surf Internet o Calls, so What is the real use of this Slot ? What kind of SIM Card can I use?

By Alex Oct-20/2016 15:18:58

A

Hello Alex,
This machine has SIM card slot, but it does not support SIM card to surf the Internet and call.

SIM Card Slot: 1 x Micro SIM Card Slot),Single SIM 

Thank you, let me know if you need any help.

Have a nice day!


Q

Hello, is it possible to buy the charger apart, in the case that i need a new one?

By Karsten May-29/2017 21:31:32

A

Dear Karsten,


We are sorry that we do not sell the charger separately.


But if you have an after-sale issue, please open a ticket in your account and we will resolve your problem in the ticket center.


How to open a ticket:

Login to your account--Find "My Tickets" option,then click on it--Fill in relevant information and submit it.


Thank you for your collaboration.


Q

do you provide also a german keyboard?

By andreas Mar-05/2017 11:40:46

A

Hello andreas,
There is no german layout keyboard.

Q

There is diferent keyboard options? There a Portugal version for the keyboard?

By Mario Nov-08/2016 15:11:46

A

Hello Mario,

There are only China version and English version by default.

Customers could download the language if they want and then convert it.

Q

hi!!! only one question, is possible to buy another pen in a second moment?? thanks!

By mattia Nov-05/2016 11:10:45

A

Hello mattia,
Yes you can. But we don't have the pen on our site for this item now. Thanks for your interest.

Q

Do you haze AZERTY keyboard ?

By hello Oct-30/2016 09:24:30

A

Hello hello,

Thanks for your inquiry.

Sorry, we don't have it. Here is the reference for you: http://www.gearbest.com/azerty-keyboard-_gear/

Q

Dear support, Please tell me the Output cord dimentions of the power adaptor because is out of order and I preffer to buy a new one. Is it 5.5 x 2.5mm or 5.5 x 2.1mm? I mean the width of power connection of the laptop (the hole). Thank you

By Charalampos Oct-25/2016 10:41:41

A

Hello Charalampos, 

Thank you for your inquiry.

The Output cord dimensions of the power adaptor  are 3.5*1.35 mm.

Q

boa tarde, o equipamento tem teclado em portugues?

By lopes Oct-24/2016 20:16:00

A

Hello lopes, 


Thank you for your inquiry,this ultrabook is equipped with English and Chinese, and cutomers can download multiple languages by connecting WiFi,you can download Portuguese in yourself.

Q

I have bought a VOYO VBook V3 Ultrabook Grey 4G and the SIM Card Slot does not support SIM Card to surf Internet o Calls, so What is the real use of this Slot ? What kind of SIM Card can I use?

By Alex Oct-20/2016 15:18:58

A

Hello Alex,
This machine has SIM card slot, but it does not support SIM card to surf the Internet and call.

SIM Card Slot: 1 x Micro SIM Card Slot),Single SIM 

Thank you, let me know if you need any help.

Have a nice day!


Q

Do you have it with spanish or Latin American Keyboard? Thanks!

By drnkit Oct-19/2016 07:58:34

A

Hello drnkit,
Sorry we don't have spanish or Latin American Keyboard. Thanks for your interest.

Q

hi this tablet can run properly League of legends?

By FILIPE Oct-18/2016 10:46:58

A

Hello FILIPE,

Yes, this item supports League of legends.

Please feel free to contact us if you have any questions.


Q

Whet will it be possible to buy this laptop?

By Tom Oct-22/2017 21:41:38

A

Hello Tom,


Sorry.Our website not sale this product anymore.


Q

When the supply of the notebook at this price?

By Alexander Jan-14/2017 19:54:24

A

Hello Alexander,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite.We will try to replienish it as much as we can, we will inform you via email.

Thanks for your inquiry.

Q

Hello Gearbest. Can you tell me when this VOYO VBook V3 Ultrabook is back in the EU warehouse? Thanks in advance.

By Merijn van Dorst Aug-18/2016 10:23:07

A

Hello Merijn,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please  attention to  our website.Thank you for your attention.

Q

Please could you shipp this type VOYO VBook V3 4G Ultrabook Size:4G VERSION from EU stock ??

By Stanislav Aug-09/2016 11:07:50

A

Hello Stanislav,
We cannot ship this type VOYO VBook V3 4G Ultrabook  from EU warehouse .

However, we can ship it from china warehouse at the moment, it is stcok in china warehouse .

Q

Hi! This tablet in stock?

By tim Jul-19/2016 18:42:08

A

Hello tim,
Yes, we have stock now, please feel free to order it.
Best Regards

Q

is this tablet on stock? Icluding the pen?

By Yamel Jul-05/2016 21:51:37

A

Hello,

Yes, the item is in stock now.

The pen is included in the package.

Q

cual es el costo final sumando el envio

By patricia Sep-29/2016 12:49:32

A

Hola Patricia,

Pasos para ver el precio final de tener un pedido en nuestra página web: 1. Agregar el producto a su carrito; 2. Introduzca su país de entrega; 3. Elija el método de envío; 4. Salida para ver el precio final.

Impuestos no vienen de nosotros si los hubiere. Los impuestos son fuera del control de Gearbest y sólo dependen de los reglamentos y las políticas del país de entrega. En general, los impuestos de importación pueden reducirse y en algunos casos evitados (si procede) con envíos postales.

Para más detalles: http://www.gearbest.com/about/faq.html 

Gracias por tu atención.

Q

queria saber si se puede pagar en efectivo y como hacerlo

By patricia Sep-29/2016 12:48:33

A

Hola Patricia,

Lo sentimos que no aceptamos el pago en efectivo. Gracias por tu atención.

Q

Il prezzo è comprensivo di tasse doganale?

By Graziano Sep-01/2016 08:42:55

A

Ciao Graziano,

Il prezzo che mostriamo non è con la tassa per favore. Le tasse non vengono da noi se presente. Le tasse sono oltre il controllo Gearbest e solo dipendono da normative e politiche del paese di consegna.

Q

Hi friend! Tell please what Voyo for 14 000 differs from Voyo for 25 000 in. how many on time the order will go to Russia?

By айрат Sep-16/2016 11:57:55

A

Hello айрат,

Please note that the two different models are different in network connection: one is wifi version, another is 4G version. We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Thanks for your attention.

Q

hi, i'd know if i must pay for import in italy

By Mario Sep-15/2016 12:37:58

A

Hello  Mario, 

Taxes do not come from us if any. 

Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

Hi, what is difference (except price) between "DHL" and "DHL (HK)" Shipping methods. I am from EU (Slovenia). Warehouse: China. thx.

By Jaka Sep-13/2016 11:47:22

A

Hello Jaka,
Regarding the shipping method "DHL",we will ship your order from china warehouse .

For this shipping method "DHL (HK)", we can dispatch your order from HK warehouse.

Q

Hi, Is there a difference in the product between the China or EU warehouse? Thanks

By Mark Aug-12/2016 09:40:35

A

Hello Mark,

The phones are same, just different in warehouse place and price. Thanks for your attention. 

Q

If I choose shipping from CA, is that Canada? Is the product new or used?

By carol mckee Aug-09/2016 12:53:22

A

Hello carol,
Regardig the item ,we have only these warehosue China(new) ,  CN  , EU .

Please kindly rest assured that the item is a new  product , all Gearbest products are rigorously tested and inspected in-house prior to shipping.

Q

If anything goes wrong with this device, how does the warranty works in the EU (Portugal) ??? Thanks.

By Pedro Morais Gomes Aug-06/2016 17:35:31

A

Hello Pedro,

It is with one year warranty(Gearbest). Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Any issue you can feel free to contact us from your order, we will settle your issue.       

Thanks for your attention.