All
Product keywords
Please enter the email address account

Customer Q&A

  • All(33)
  • Product Information(30)
  • Stock Status
  • Payment
  • About Shipping
  • Others(3)
Q

I purchased one of these recently but no matter what I do it will not connect to my phone to start setting up my wifi settings. I have done all of the troubleshooting tasks around: Bluetooth online, power cycle with Bluetooth online, verified using Mi Home installed via QR code and play store (same location). I also tried it with Mi Remote and Mi|Home (gateway setup but I do not have a gateway). Any Idea's or have I got a Out of Box Failure?

By Daniel Richter Feb-22/2018 03:02:55

A

Hello Daniel
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I am interested in buying this. The photos show that it is AU plug. are AU & CN plugs the same. I would like to buy it but I do not want to use an adapter. Please let me know so I can buy

By Parminder Feb-03/2018 09:11:10

A

Hello Parminder,
For the item, please note that it is CN plug.

Hope you can understand that.

Q

Will this work with 220V 60 hz input found in the Brasil? Which plug will you send to make outlet compatible ??

By Marcos Valerio Aug-01/2017 18:54:56

A

Hello Marcos,
Yes, we will offer you an US adapter so you can use in your country.

Q

Will this work with 110V input found in the US?

By ALKJ Jun-22/2017 02:21:08

A

Hello ALKJ,

No, it will not work with 110V input found in the US.

Thank you for your inquiry.

Q

Dear sir, Do you have plug for USA system power supply? I mean plug for receptacle! Thank you, Best Regards, Mihail

By Mihail Jun-20/2017 01:52:18

A

Hello Mihail,


We will send an adapter with all our products according to the order's country of delivery.


Q

which adapter should I buy for Xiaomi product to be used in French plug ?

By Noel GIRARD Jun-02/2017 12:17:29

A

Hello Noel ,


We usually send you an appropriate adapter for free.

Q

Is there a version with american plug??

By Alejandro May-13/2017 23:07:14

A

Hello Alejandro,


There is only one version of this brand.

Q

Hello, could you please tell me if : you can provide a Eu adaptor with this outlet ? we can plug eu device (without adaptator) on this outlet ? thank in advance :-)

By Djamel Belarbi May-12/2017 13:01:58

A

Hello Djamel, 


Package only contents: 1 x Power Strip.

Q

EU adapter - Is it in the package?

By Yasin Özdemir Mar-17/2017 18:55:52

A

Hello Yasin
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Can it do everything "Xiaomi Mi Smart WiFi Socket" can do? thank you

By Phuc Feb-24/2017 00:40:38

A

Hello Phuc,

It can do everything "Xiaomi Mi Smart WiFi Socket" can do.

Q

I purchased one of these recently but no matter what I do it will not connect to my phone to start setting up my wifi settings. I have done all of the troubleshooting tasks around: Bluetooth online, power cycle with Bluetooth online, verified using Mi Home installed via QR code and play store (same location). I also tried it with Mi Remote and Mi|Home (gateway setup but I do not have a gateway). Any Idea's or have I got a Out of Box Failure?

By Daniel Richter Feb-22/2018 03:02:55

A

Hello Daniel
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I am interested in buying this. The photos show that it is AU plug. are AU & CN plugs the same. I would like to buy it but I do not want to use an adapter. Please let me know so I can buy

By Parminder Feb-03/2018 09:11:10

A

Hello Parminder,
For the item, please note that it is CN plug.

Hope you can understand that.

Q

Will this work with 220V 60 hz input found in the Brasil? Which plug will you send to make outlet compatible ??

By Marcos Valerio Aug-01/2017 18:54:56

A

Hello Marcos,
Yes, we will offer you an US adapter so you can use in your country.

Q

Will this work with 110V input found in the US?

By ALKJ Jun-22/2017 02:21:08

A

Hello ALKJ,

No, it will not work with 110V input found in the US.

Thank you for your inquiry.

Q

Dear sir, Do you have plug for USA system power supply? I mean plug for receptacle! Thank you, Best Regards, Mihail

By Mihail Jun-20/2017 01:52:18

A

Hello Mihail,


We will send an adapter with all our products according to the order's country of delivery.


Q

which adapter should I buy for Xiaomi product to be used in French plug ?

By Noel GIRARD Jun-02/2017 12:17:29

A

Hello Noel ,


We usually send you an appropriate adapter for free.

Q

Is there a version with american plug??

By Alejandro May-13/2017 23:07:14

A

Hello Alejandro,


There is only one version of this brand.

Q

EU adapter - Is it in the package?

By Yasin Özdemir Mar-17/2017 18:55:52

A

Hello Yasin
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Can it do everything "Xiaomi Mi Smart WiFi Socket" can do? thank you

By Phuc Feb-24/2017 00:40:38

A

Hello Phuc,

It can do everything "Xiaomi Mi Smart WiFi Socket" can do.

Q

How can I use it in US? With a CN to US adapter?

By fireflyk Feb-17/2017 18:02:47

A

Hello fireflyk


Thank you for your inquiry.

Yes, you will need a US adapter for it.

Thank you, Let me know if you need any help.

Have a nice day!


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, could you please tell me if : you can provide a Eu adaptor with this outlet ? we can plug eu device (without adaptator) on this outlet ? thank in advance :-)

By Djamel Belarbi May-12/2017 13:01:58

A

Hello Djamel, 


Package only contents: 1 x Power Strip.

Q

Why there is no flash deals for the item? I want to buy it cheeper.

By Alex Dec-26/2016 22:32:39

A

Hello Alex,

We can't predict the promotion.
Thank you for your attention.

Q

are there good adapters for european plug in gearbest?

By Leonardo Sep-19/2016 09:57:46

A

Hi,Leonardo

Thanks for your inquiry.

There are good adapters for EU plug.

You can refer to:http://www.gearbest.com/eu-adapters-_gear/c_11231/