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Customer Q&A

  • All(98)
  • Product Information(77)
  • Stock Status(9)
  • Payment
  • About Shipping(10)
  • Others(2)
Q

if order Chuwi Hi tablet today, when can I expect to receive it, am in UK

By Gerard Oct-01/2018 12:19:18

A

Hello Gerard,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Q

Is the version with EU plug in Deep Gray color with Windows 10 + Android 5.1 or just the Windows 10 version?

By mighty65 Sep-21/2017 09:09:15

A

Dear mighty65,


Thank you for your inquiry.

It is Deep Gray and Windows 10 + Android 5.1 with  EU plug.

Q

Hi! Can you use the keyboard from the chuwi hi10 with this tablet? Thanks!

By maria Mar-05/2017 12:11:18

A

Hello maria,
Yes, you can use it with this item.

Q

Hi,Do you know when this product will be back in stock,please?

By Antonis Jan-23/2017 22:51:20

A

Hi Antonis,


I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon.  

Thanks so much for your understanding. 


Q

Can you recommend a protective case for this tablet?

By HS Jan-12/2017 05:35:34

A
Q

bonjour la tablette est elle dual boot? windows/android

By fg Dec-09/2016 18:09:36

A

Hello fg,


Yes, it is   Windows 10 + Android 5.1.

Thanks for your inquiry.

Q

Hello! Is this Tablet PC Chuwi Hi12 sell with keyboard or without keyboard?

By Max Dec-07/2016 11:19:12

A

Hello Max,


The keyboard is not included in the package.

Please check the package contents here:

Tablet PC    1    

Charger    1    

USB Cable    1    

Thanks for your inquiry.

Q

If I order and have it shipped to me in USA will it come with the appropriate 120v charger?

By Rob Dec-06/2016 17:12:45

A

Hi Rob,


Thank you for your inquiry.

The charger will be 5V 2A.

Have a nice day!

Q

Hi, if I ordered this product from Hungary, the charger plug will be fit to European/Hungarian system? Other question: how long is the transportation time to Hungary? Thanks.

By Sándor Nov-30/2016 09:14:21

A

Hello Sándor,

It comes with CN charger, while we can send you the right adapter for free.         

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

A built-in GPS?

By Dins Nov-23/2016 11:59:46

A

Hello Dins,

It does not include built-in GPS.
Q

Is the version with EU plug in Deep Gray color with Windows 10 + Android 5.1 or just the Windows 10 version?

By mighty65 Sep-21/2017 09:09:15

A

Dear mighty65,


Thank you for your inquiry.

It is Deep Gray and Windows 10 + Android 5.1 with  EU plug.

Q

Hi! Can you use the keyboard from the chuwi hi10 with this tablet? Thanks!

By maria Mar-05/2017 12:11:18

A

Hello maria,
Yes, you can use it with this item.

Q

Can you recommend a protective case for this tablet?

By HS Jan-12/2017 05:35:34

A
Q

bonjour la tablette est elle dual boot? windows/android

By fg Dec-09/2016 18:09:36

A

Hello fg,


Yes, it is   Windows 10 + Android 5.1.

Thanks for your inquiry.

Q

Hello! Is this Tablet PC Chuwi Hi12 sell with keyboard or without keyboard?

By Max Dec-07/2016 11:19:12

A

Hello Max,


The keyboard is not included in the package.

Please check the package contents here:

Tablet PC    1    

Charger    1    

USB Cable    1    

Thanks for your inquiry.

Q

If I order and have it shipped to me in USA will it come with the appropriate 120v charger?

By Rob Dec-06/2016 17:12:45

A

Hi Rob,


Thank you for your inquiry.

The charger will be 5V 2A.

Have a nice day!

Q

Hi, if I ordered this product from Hungary, the charger plug will be fit to European/Hungarian system? Other question: how long is the transportation time to Hungary? Thanks.

By Sándor Nov-30/2016 09:14:21

A

Hello Sándor,

It comes with CN charger, while we can send you the right adapter for free.         

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

A built-in GPS?

By Dins Nov-23/2016 11:59:46

A

Hello Dins,

It does not include built-in GPS.
Q

Hi ! Is it possible to get the keyboard for the HI12 in nordic / Norwegian ? And is there any warranty on the tablet ? Thanks for answers!

By Erik Nov-22/2016 20:22:14

A

Hello Erik,
The keyboard is not included, you need to buy it by yourself.

We kindly suggest that you can choose this item, please kindly check the link :http://www.gearbest.com/tablet-accessories/pp_336105.html?wid=21 .

Yes,  there is the  warranty on the table,  please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html .

Q

I would like to know if the color of the tablet chuwi HI12 "deep Grey" is exactly the same as the keyboard color "grey". Is there both in aluminium?

By Etienne Nov-17/2016 17:43:39

A

Hello.Etienne.

Thanks for your inquiries.

Please kindly note that the color of the item is deep gray,it is the same as the picture.

There are just 2 color abailable for the item: deep gray and golden.

Q

Hi,Do you know when this product will be back in stock,please?

By Antonis Jan-23/2017 22:51:20

A

Hi Antonis,


I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon.  

Thanks so much for your understanding. 


Q

Hi, when it will finally be available in the European warehouse? I'm waiting since long time. Tnx

By Marc Sep-07/2016 14:51:40

A

Hello Marc,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please  attention to  our website.Thank you for your attention.

Q

Do you have it in stock? O will i have to wait while you get it stock?

By Lili Gomez Cruz Aug-23/2016 01:28:42

A

Hello Lili,
Yes, we have stock, please feel free to order it.
Best Regards

Q

In the next time is this item available also only in Windows version? Can you send it through EU-Warehouse?

By Haymo Aug-12/2016 13:43:28

A

Hello Haymo,
Yes, the item is also available only in Windows version in the future, we can nnot send it through EU warehouse at the moment.

HHowever, it is stock in our china warehouse .

Q

I am in UK, interested in this tablet (only Windows). When it will be available? Thank you

By Antonio Jul-17/2016 08:06:29

A

Hello Antonio, 

We are sorry that this item is out of stock. We don't have the information about the restocking. You can choose other one in stock on our website, this one is for your reference:  http://www.gearbest.com/tablet-pcs/pp_337072.html     

Thanks for your attention.

Q

When is the Chuwi H12 tablet available again in the EU warehouse?

By Johan Jun-30/2016 14:51:15

A

Hello,

The item is avalible in EU wearhouse now.

Welcome to buy items on our website.

Q

hello it is out of stock, when will it be on stock in the eu warehouse?

By remco Jun-22/2016 07:17:38

A

Hello remco,

When you placed an order ,we can ship the item : Jul 19 - Jul 28

Please kindly check our website 


Q

Hello. Now it looks like that gray keyboard for Hi12 is out of stock. When it becomes in stock?

By Bulat Jun-19/2016 15:32:28

A

Hello,

The item is in stock now.

But the item is the promotional item, it will been shipped out between Jun 24 - Jul 5.

Q

Hi. I see this tablet available in EU warehouse. Is that correct? Thanks

By Pavel Jun-09/2016 14:00:38

A

Hello,

Yes, the item is in stock in EU warehouse now.

Welcome to buy items on our website.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

if order Chuwi Hi tablet today, when can I expect to receive it, am in UK

By Gerard Oct-01/2018 12:19:18

A

Hello Gerard,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Q

Hi, can you ship chuwi hi12 tablet to a PO box in Canada? Can you ship via expedited shipping method to my PO box? Thank you.

By Dmitry Nov-06/2016 18:57:08

A

Hello Dmitry,

Thanks for your inquiry.

Yes, we can ship it to you by expedited shipping.

Q

If i order this item with expedited shipment will it arrive at postal office and i'll have to pay customs for it? Or it will arrive at my home, like ordering with DHL?

By Cocea Catalin Iulian Sep-26/2016 19:07:48

A

Hello Cocea,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.

We ship everywhere in the world from the CN warehouse. Usually the package can be delieveried to customer's door, while, for some countries, customer needs to got to their local post office to pick it up.     


Q

Hi, it is possible to ship it to Argentina, with a Courier like DHL, Fedex or UPS? Thanks in advance!

By Alejandro Sep-13/2016 13:46:03

A

Hello Alejandro,

Yes, we can ship the item to your country with the Courier like DHL, Fedex or UPS .


Shipping time depends on the shipping method selected in the check-out. 

Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

Hi, can you lower the invoice price to 49 dollars? I wanna buy this Tablet Pc with his original Metal Keyboard but the taxes here in mexico are way expensive.

By Carlos Aug-05/2016 19:26:11

A

Hello Carlos,
We cannot  lower the invoice price to 49 dollars .

Taxes do not come from us if any. 

Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

Hello, I live in the USA. What kind of mail do you use ? and what is the usual transport time ? thanks ! Olivier

By Olivier Jul-31/2016 19:14:20

A

Hello Olivier,

Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.

For small quantity orders,the processing time is 1-3 business days while large quantity order may require a few days more.
The exact shipping time depends on the shipping method you choose and the country you come from.
1)Unregistered Air Mail:15 - 30 business days
2)Registered Air Mail:7 - 30 business days
3)Priority Line:7 - 15 business days
4)Expedited Shipping:3-15 business days   by DHL/EMS/IB.


Q

from where shipping out

By mario Jul-18/2016 14:48:58

A

Hello mario, 
This item will be shipped out from China warehouse.

Q

The product in EU warehouse doesn't pay duties, to Italy, is it right?

By Enrico Jun-17/2016 10:28:32

A

Hello Enrico,

If the item is shipped from EU warehouse to the listed European countries, there is no customs. Please feel free to ask if you have further pre-sale questions. Hope you enjoy shopping here with us.


Q

is it possible to low pricing for duty issues for Turkey.

By İsmail Jun-15/2016 19:28:48

A

Hello,

Yes, we can do for you.

Q

If the price is more than $200 I have to pay a tax, can you change it to avoit the tax if I buy it, when you can confirm that you can do it

By Diego May-20/2016 22:41:40

A

Hello Diego, 


According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages.                                                                               
If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.       

Thanks for your attention.

Q

What pens work best with the tablet?

By Marc Aug-20/2016 21:40:29

A

Hello Marc,

Thank you for your inquiry.

You can refer to it.

http://www.gearbest.com/tablet-accessories/pp_363077.html

Have a nice day.


Q

Can i Know this tablet got warranty or not ?

By Allan May-26/2016 06:55:23

A

Hello Allan,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html