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Customer Questions & Answers

  • All(92)
  • Product Information(81)
  • Stock Status(2)
  • Payment
  • About Shipping(3)
  • Others(6)
Q

Hello, I have 3 pieces WD external hard drives. 1 Tb and 1,5 Tb and 2 Tb.Windows 7 system is compatible.Windows 10 system is ready and compatible. But you writing 128Gb hard drive is maximum. Is realy?

By Tamas Mar-25/2018 08:52:13

A

Hello Tamas,

Max. Extended Capacity: 128G 
Maximum External Hard Drives Capacity: 128GB . 


Let me know if you need any further assistance. 


Q

s the memory expandable?

By Igor Feb-10/2018 22:01:48

A

Hello Igor, 
Maximum External Hard Drives Capacity: 128GB 

Let me know if you need any help.

Q

Hello can you tell me if it have any problem of overheating?

By Carmelo Sep-20/2017 16:43:32

A

Hello Carmelo,


It doesn't have problem of overheating .

Q

Hello please can you tell me if it have any problem of overheating

By Carmelo Sep-20/2017 16:39:41

A

Hello Carmelo,

It doesn't have a problem of overheating .

Q

IS possible to install windows server?

By Diogo Sep-13/2017 13:56:34

A

Hello Diogo,


Yes, the system is Windows 10 . 


Let me know if you need any further assistance. 


Q

Where do I get it from? Do I hWhere do I get it from? Do I have to expect customs charges? Thanks Roberto

By Roberto Apr-22/2017 23:16:35

A

Hello Roberto,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Where can y buy a charger for voyo v3. I need a second charger. Original charger is 5V 3A type C. I have tried with microUsb Chargers (5V 3A) and an adaptator microUSB to TypeC, without positive Is it selled an original charger in gearbest.com? or a compatible charger?

By Gus. A Jan-30/2017 22:02:43

A

Hello Gus,

Thank you for your inquiry.

For your reference:http://www.gearbest.com/voyo-v3-charger-_gear/.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hard disk is SSD ?

By Ivan Jan-24/2017 15:35:54

A

Hello Ivan,

Thank you for your inquiry.

Yes,Hard disk is SSD.

Please feel free to contact us if further questions.Thank you for your attention.

Q

Hi, does it support MKV video format?

By Matt Jan-22/2017 07:15:58

A

Hello Matt, 


Thank you for your inquiry.

I am sorry it doesn't support MKV video format.

Q

Is this computer I install Ubuntu?

By isaak Jan-10/2017 11:15:06

A

Hello isaak,
It doesn't install Ubuntu.

Q

Hello, I have 3 pieces WD external hard drives. 1 Tb and 1,5 Tb and 2 Tb.Windows 7 system is compatible.Windows 10 system is ready and compatible. But you writing 128Gb hard drive is maximum. Is realy?

By Tamas Mar-25/2018 08:52:13

A

Hello Tamas,

Max. Extended Capacity: 128G 
Maximum External Hard Drives Capacity: 128GB . 


Let me know if you need any further assistance. 


Q

s the memory expandable?

By Igor Feb-10/2018 22:01:48

A

Hello Igor, 
Maximum External Hard Drives Capacity: 128GB 

Let me know if you need any help.

Q

Hello can you tell me if it have any problem of overheating?

By Carmelo Sep-20/2017 16:43:32

A

Hello Carmelo,


It doesn't have problem of overheating .

Q

Hello please can you tell me if it have any problem of overheating

By Carmelo Sep-20/2017 16:39:41

A

Hello Carmelo,

It doesn't have a problem of overheating .

Q

IS possible to install windows server?

By Diogo Sep-13/2017 13:56:34

A

Hello Diogo,


Yes, the system is Windows 10 . 


Let me know if you need any further assistance. 


Q

Where can y buy a charger for voyo v3. I need a second charger. Original charger is 5V 3A type C. I have tried with microUsb Chargers (5V 3A) and an adaptator microUSB to TypeC, without positive Is it selled an original charger in gearbest.com? or a compatible charger?

By Gus. A Jan-30/2017 22:02:43

A

Hello Gus,

Thank you for your inquiry.

For your reference:http://www.gearbest.com/voyo-v3-charger-_gear/.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hard disk is SSD ?

By Ivan Jan-24/2017 15:35:54

A

Hello Ivan,

Thank you for your inquiry.

Yes,Hard disk is SSD.

Please feel free to contact us if further questions.Thank you for your attention.

Q

Hi, does it support MKV video format?

By Matt Jan-22/2017 07:15:58

A

Hello Matt, 


Thank you for your inquiry.

I am sorry it doesn't support MKV video format.

Q

Is this computer I install Ubuntu?

By isaak Jan-10/2017 11:15:06

A

Hello isaak,
It doesn't install Ubuntu.

Q

HI Can windows 10 be upgraded to windows 10.1 Thanks

By robert Dec-29/2016 08:47:47

A

Hello robert,

Thank you for your inquiry.

No, It can not be upgraded to Windows 10.1. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi , I want to buy the Voyo V3 . If i will order now, how long it will take to arrive in UK? do you have it stock, or is just preorder? thank you

By Teodor Apr-17/2016 20:54:18

A

Hi ,

We are pleased to inform it is available for purchase.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Say the goods in stock? After ordering when sending?

By Sergey Apr-05/2016 10:38:18

A

Hi Sergey,

Thank you for your inquiry.

This item is not in stock temporarily, we recommend you place a order first, we will arrange your shipment priority when the items come back in stock. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Where do I get it from? Do I hWhere do I get it from? Do I have to expect customs charges? Thanks Roberto

By Roberto Apr-22/2017 23:16:35

A

Hello Roberto,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What is the delivery time for the Brazil / Sao Paulo?

By Artur Jul-14/2016 22:17:56

A

Hello Artur,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Can you declare the product as a low value device to avoid high duty taxes?

By J Mar-19/2016 03:54:13

A

Hi,

We can declare low value for you but we can not ensure the item can pass the sustom.

Q

Can you hook this up with av jacks to an old tv

By Dj rittet Dec-21/2016 02:11:19

A

Hi Dj,


Thanks for your inquiry.

The item has no AV interface. 

If you can connect it to the HDMI, then it can hook this to an old tv.

Have a nice day!


Q

Can I get a UK plug "power supply type c usb" for the voyo v3 mini pc? I would be looking to get two further power supplies

By Steve Oct-23/2016 12:27:46

A

Hello Steve,

We can ship this item with a UK plug to you if you need it when you order this item.

Please feel free to contact us if you have any questions.


Q

I am the happy owner of your tiny PC. Everything is OK. How can I buy spare power adapter for my VOYO V3?

By Pavel Aug-25/2016 11:28:28

A

Hello Pavel,

Thanks for your inquiry. We don't sell the power adapter separately. Have a nice day.

Q

i want 10 units for my institute in india can u give me more discount

By krishan kumar Aug-12/2016 09:21:04

A

Hello krishan,
For all wholesale inquiries, we have now a specific website bulk purchase.                                                              
Please check out http://www.volumebest.com/ for the best offers.

Q

what size is it

By isobel Apr-05/2016 20:08:10

A

Hello isobel,

Thank you for your inquiry.Product size (L x W x H): 13.00 x 13.00 x 0.99 cm / 5.12 x 5.12 x 0.39 inches .


Q

Hello If I order a unit from your website, is it possible to check it for manufacturing defects. I ordered one from another website and it came with a faulty power button. It wasn't properly aligned with the case. I ask you this because I don't want to wait for three weeks to receive the unit, and than to sent it back for manufacturing issues. Thank you

By Raoul Tanta Apr-01/2016 09:32:18

A

Hello Raoul,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html