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Customer Q&A

  • All(97)
  • Product Information(85)
  • Stock Status(5)
  • Payment(2)
  • About Shipping(4)
  • Others(1)
Q

i have to pay customs cost for shipping to my country?

By Santiago Sep-17/2017 16:37:04

A

Hello Santiago,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Kiedy będzie dostępny ten produkt ?

By Kacper Jul-02/2017 21:29:38

A

Hello Kacper,
We are sorry this item out of stock.

Q

When it will be available again?

By Nelson Jun-27/2017 14:09:26

A

Hello Nelson,
We are sorry this item out of stock now.

Q

Is it possible to change the chinese ROM to the internacional/ Global ROM from Xiaomi? If yes, how should I proceed? If not, are the any updates for the chinese ROM? How can I acess to them? The fingerprint turn on on the phone only works with the english language. I'm in Portugal, can't I have both active: the fingerprinte function and the portuguese language on the phone? Regards Tânia

By Tânia Jun-08/2017 09:36:43

A

Hello Tânia, 
Thanks for your inquiry.


This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

Can you tell me if you can send this phone to Guatemala?

By Luis Jun-06/2017 01:21:27

A

Hello Luis,


Yes, it can ship to Guatemala.


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello, I am interested in the phone, could you tell me if it is compatible with the 4g network of Argentina? And the most expensive shipping is for UPS or similar courier? Thank you!

By Leandro Vera Jun-04/2017 04:36:11

A

Hello Leandro,

Yes,it is compatiable.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Good evening, I wonder if this phone does not have the language of Portugal of Portugal or if only has the one of Portugal of Brazil. * And that is quite different. thank you

By filipe May-12/2017 21:36:39

A

Hello filipe,


Please check the available languages in the product specification. 

The item supports the following languages:Indonesian, Malay, German, English, Spanish, French, Polish, Portuguese, Romanian, Vietnamese, Turkish, Czech, Russian, Hindi, Thai, Arabic, Persian, Hebrew, Korean, Simplified/TraditionalChinese as the screenshots 


Q

Hello, I am interested in the phone, could you tell me if it is compatible with the 4g network of Mexico? Thank you

By Luis May-09/2017 20:32:39

A

Hello Luis, 
It can be.



Q

Hi , Where does this item ship from ? Are they available in an EU warehouse ? Thanks

By jamie Mar-20/2017 11:44:59

A

Hello jamie, 


Thank you for your inquiry.

We only have it in China warehouse now,we ship it from China.

Q

first question: has international version second question: has ota update?

By Theodoros Parathyras Mar-12/2017 18:45:17

A

Hello Theodoros,
It is Chinese version.

It supports OTA.

Q

Kiedy będzie dostępny ten produkt ?

By Kacper Jul-02/2017 21:29:38

A

Hello Kacper,
We are sorry this item out of stock.

Q

Is it possible to change the chinese ROM to the internacional/ Global ROM from Xiaomi? If yes, how should I proceed? If not, are the any updates for the chinese ROM? How can I acess to them? The fingerprint turn on on the phone only works with the english language. I'm in Portugal, can't I have both active: the fingerprinte function and the portuguese language on the phone? Regards Tânia

By Tânia Jun-08/2017 09:36:43

A

Hello Tânia, 
Thanks for your inquiry.


This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

Can you tell me if you can send this phone to Guatemala?

By Luis Jun-06/2017 01:21:27

A

Hello Luis,


Yes, it can ship to Guatemala.


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello, I am interested in the phone, could you tell me if it is compatible with the 4g network of Argentina? And the most expensive shipping is for UPS or similar courier? Thank you!

By Leandro Vera Jun-04/2017 04:36:11

A

Hello Leandro,

Yes,it is compatiable.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Good evening, I wonder if this phone does not have the language of Portugal of Portugal or if only has the one of Portugal of Brazil. * And that is quite different. thank you

By filipe May-12/2017 21:36:39

A

Hello filipe,


Please check the available languages in the product specification. 

The item supports the following languages:Indonesian, Malay, German, English, Spanish, French, Polish, Portuguese, Romanian, Vietnamese, Turkish, Czech, Russian, Hindi, Thai, Arabic, Persian, Hebrew, Korean, Simplified/TraditionalChinese as the screenshots 


Q

Hello, I am interested in the phone, could you tell me if it is compatible with the 4g network of Mexico? Thank you

By Luis May-09/2017 20:32:39

A

Hello Luis, 
It can be.



Q

first question: has international version second question: has ota update?

By Theodoros Parathyras Mar-12/2017 18:45:17

A

Hello Theodoros,
It is Chinese version.

It supports OTA.

Q

dear sir/madame, mobile comes with spanish and catalan languages installed? kind regards,

By david Mar-11/2017 21:40:00

A

Hello david,
This phone comes with Spanish language installed but no catalan language.

Thanks for your interest.

Q

does MI 5 work with canadian carriers like wind, rogers, bell, chatr ? please let me know which network it is compatible with

By reddy Mar-08/2017 23:24:12

A

Hello reddy,

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz

This phone just supports the network above.

Unlocked for Worldwide use. Please ensure local area network is compatible.

click on the following link for Network Frequency of your country.

Please check with your carrier/provider before purchasing this item.

http://maps.mobileworldlive.com/


Please feel free to contact us if you have any questions.


Q

It's a international version ? Suport a Portuguese language ? It have a google store instaled ?

By Luis Miguel Rosinha Lages Mar-08/2017 00:15:22

A

Hello Luis,

This phone comes with Chinese version with Portuguese language.

You need to install the Google Store and others google applications by yourself after receiving it if you order this item.


Please feel free to contact us if you have any questions.


Q

When it will be available again?

By Nelson Jun-27/2017 14:09:26

A

Hello Nelson,
We are sorry this item out of stock now.

Q

Is it available today? Do you have it in stock?

By Maggie Mar-05/2017 22:47:01

A

Hello Maggie,
Yes, it is in stock, you can order it now.

Q

Hi, I would like to ask if you have xiaomi mi5 32gb white in stock and if you post with tracking number at cyprus

By Constantinos Constantinou Jan-26/2017 13:55:05

A

Hello Constantinos,


This item is in stock now.

When we ship it out, we will send you an confirmation email with tracking number.

Thanks for your inquiry.

Q

Hi, I would like to ask if u have xiaomi mi5 32gb white in stock and if you post with tracking number!!

By Constantinos Constantinou Jan-26/2017 13:51:22

A

Hello Constantinos,


This item is in stock now. When we ship it out, we will send an confirmation email with tracking number.

Thanks for your inquiry.

Q

You dont have this one on black?

By Júlia Jan-07/2017 17:01:47

A

Hi Julia,


Please kindly note it is available now.

Have a nice day.

Q

Olá, por favor, preciso saber se voces possuem o MI 5 Black a pronta entrega e se sim, como funciona o pagamento? Sabe me dizer a respeito da taxação e se o produto possui garantia? Em quanto tempo chega ao Brasil (são Paulo)? Grato!!

By ALEXANDRE CERCHIARI Jan-25/2017 01:16:46

A

Hello ALEXANDRE,

Thank you for your inquiry.

For your reference:http://prntscr.com/e01f5v.

For the payment, please feel free to refer to this link:http://www.gearbest.com/about/payment-methods.html

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Boa noite, é possível parcelar o valor do aparelho no cartão de crédito?

By Yan Dec-13/2016 21:43:37

A

Hello Yan
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

i have to pay customs cost for shipping to my country?

By Santiago Sep-17/2017 16:37:04

A

Hello Santiago,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi , Where does this item ship from ? Are they available in an EU warehouse ? Thanks

By jamie Mar-20/2017 11:44:59

A

Hello jamie, 


Thank you for your inquiry.

We only have it in China warehouse now,we ship it from China.

Q

Hello I want to know if the "expedited shipping" works with DHL, UPS or FedEx? Im from Argentina

By Santiago Jan-17/2017 05:22:51

A

Hi Santiago,


Thank you for your inquiry.

For your inquiry, please check here: http://prntscr.com/dwmnnf 

Have a nice day!




Q

Hi!I would like to know from which country does the cellphone ship to my country.

By stelios kremasmenakis Dec-12/2016 08:38:43

A

Hello stelios, 


Thank you for your inquiry.

We ship it from China.

Q

Good afternoon I would like to know how the mobile phone warranty works. If there is a problem, what can I do? Sorry, I had to translate, I'm Portuguese. Good afternoon rest!

By Lucas Silva Dec-28/2016 15:01:34

A

Hello Lucas,

Here is sthe detail.
http://www.gearbest.com/about/warranty-and-return.html

Once there is problem you should contact the after sale first.

Here it is.

https://support.gearbest.com/ticket/ticket/index

Thank you for your attention.