All
Product keywords
Please enter the email address account

Customer Q&A

  • All(62)
  • Product Information(38)
  • Stock Status(4)
  • Payment(4)
  • About Shipping(10)
  • Others(6)
Q

Is this phone triple-sim?

By Kim Sep-29/2016 21:07:27

A

Hello Kim,

This phone doesn't support triple-sim, it just supports Dual SIM dual standby. Thanks for your attention. 

Q

Will it work in the US on the sprint network?

By Tim J Sep-12/2016 21:29:05

A

Hello Tim,

This phone is unlocked for Worldwide use. Please ensure local area network is compatible as below:    

Networks:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/2100MHz

Thanks for your attention. 

Q

este produto tem identificador de impressao digital

By aguinaldo Sep-10/2016 11:44:06

A

Olá aguinaldo,

Este produto tem identificador de impressões digitais. Obrigado pela sua atenção.

Q

hello sir, I am from india what will the warranty what accessories will i get with and their warranties?

By harsh Aug-05/2016 05:43:14

A

Hello harsh,

It is with one year warranty. Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Any issue for your phone from us, you can feel free to contact us through your order, we will do best for you.     

Thanks for your attention. 

Q

Hello again!! If this phone comes from China who longer do I have to wait for it??? Ps: I am in Portugal, Lisbon

By Ricardo Jul-29/2016 16:20:28

A

Hello Ricardo,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello!! How many days take this phone arrive to Portugal??

By Ricardo Jul-27/2016 12:40:14

A

Hello Ricardo,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

si compro el producto me lo detienen en aduana de argetina.... o directamente viene a mi casa

By Guerrero Jul-12/2016 01:33:44

A

Hello,


If there is customs problem or if you need to pay for the tax or not decide to the policy in your country, it was paid for to the customs in your local, not us.

You can go to learn the policy detail and you will know how to avoid the tax.

Before the order been sent out, you can tell us how to avoid the tax, we will try our best to do for you.


Taxes do not come from us if any. Taxes are beyond our control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details:

http://www.gearbest.com/about/faq.html


Where you can receive your order depends on the shipping method you choose. Please refer to the below points.
1.Shipped by postal mail(Flat rate shipping and Standard shipping)
The package will be delivered to your house or mailbox by the local post office. In a few places, customer need to pick up the package at the local post office.
2.Shipped by express carrier(Expedited shipping)
The package will be delivered to your house by the express carrier such as DHL/UPS. You are required to sign for the package in front of the delivery man.

Q

this product and taxed by the Brazilian custom house?

By João Pedro Jun-12/2016 22:19:14

A

Hello João,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

It is equipped with wifi a 5 Ghz ?

By Sandro May-25/2016 15:13:03

A

Hello Sandro,
It supports the wifi:802.11b/g/n wireless internet

Please ensure local area network is compatible.

Q

Hello ,does this phone's GPS chip?

By Vit May-21/2016 09:35:33

A

Hello, 
It supports GPS, A-GPS, WiFi.


Best Regards


Q

Is this phone triple-sim?

By Kim Sep-29/2016 21:07:27

A

Hello Kim,

This phone doesn't support triple-sim, it just supports Dual SIM dual standby. Thanks for your attention. 

Q

este produto tem identificador de impressao digital

By aguinaldo Sep-10/2016 11:44:06

A

Olá aguinaldo,

Este produto tem identificador de impressões digitais. Obrigado pela sua atenção.

Q

It is equipped with wifi a 5 Ghz ?

By Sandro May-25/2016 15:13:03

A

Hello Sandro,
It supports the wifi:802.11b/g/n wireless internet

Please ensure local area network is compatible.

Q

Hello ,does this phone's GPS chip?

By Vit May-21/2016 09:35:33

A

Hello, 
It supports GPS, A-GPS, WiFi.


Best Regards


Q

Do this mobile can hold 3 sim cards at one time and all three sim card are in standby mode?

By Govind Singh Bhauryal May-17/2016 05:34:48

A

Hello Govind, 
It just have two slots please. Thanks for your attention.

Q

is unlock? work in portugal vodafone?

By Tiago Moniz May-03/2016 12:15:02

A

Hello Tiago,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/2100MHz

Q

is it unlocked if not what carrier

By alex May-03/2016 03:34:05

A

Hello alex,
Unlocked For Worldwide use.Please ensure local area network is compatible for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

How long would this phone take to ship to north Carolina (us)

By kendra Apr-30/2016 02:16:29

A

Hello kendra,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, is the phone dual or triple SIM?.Thank you.

By sbarra Apr-25/2016 15:14:22

A

Hello, 

SIM Card: Dual SIM dual standby. One is Micro SIM, the other is Nano SIM

Best Regards


Q

sir, i want to know in india ,3g will work in this phone?

By jijo emmanuel Apr-08/2016 13:22:02

A

Hello jijo,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/2100MHz

Q

is on stock?

By Arturo May-09/2016 00:23:02

A

Hello Arturo,
Yes, we have stock now, please feel free to order it.
Best Regards

Q

where this phone from?

By Dogoo Mar-16/2016 02:01:32

A

Hello Dogoo,
It is from China.

Q

i ordered it 2 weeks ago and then cancel it cause it was out of stock and i want to order it again isit available now in stock

By ESLAM HELMY Mar-09/2016 00:39:32

A

Hi ,

We are pleased to inform it is available for purchase.Have a nice day.


Q

cuanato takes to get to Argentina ? It is safe?

By noelia Feb-14/2016 02:13:22

A
Hi ,
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html

We ship to everywhere in the world.
Q

boa noite vc trabalha com boleto

By doris Mar-22/2016 00:12:07

A

Hello doris,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Can we pay cash no delivery ?

By rizwan Feb-08/2016 22:20:19

A

Hello rizwan,

You can shop safely and securely with any of the following convenient methods and in us dollars.

We do not accept Cash on Delivery.

1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union


Q

why if i use a coupon code the initial price is increased

By marwen Feb-01/2016 19:30:46

A
Hi marwen,
Note: All coupons are used for the Original Price. Not for discount price. If the product has a discount, the discount price cannot be used coupon again. The system will show the "Original Price - Coupon" price.
Please feel free to ask if you have further pre-sale questions. 
Q

The site is not the right course RUB ?

By Nikita Jan-26/2016 16:25:31

A
Hi Nikita,
Many thanks for your recent inquiry. The prices are in U.S. dollars. You can choose the currency in the right top of the website. If you can not find your currency, please use following exchanging tool, the link is http://www.xe.com.
Q

Hello again!! If this phone comes from China who longer do I have to wait for it??? Ps: I am in Portugal, Lisbon

By Ricardo Jul-29/2016 16:20:28

A

Hello Ricardo,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

si compro el producto me lo detienen en aduana de argetina.... o directamente viene a mi casa

By Guerrero Jul-12/2016 01:33:44

A

Hello,


If there is customs problem or if you need to pay for the tax or not decide to the policy in your country, it was paid for to the customs in your local, not us.

You can go to learn the policy detail and you will know how to avoid the tax.

Before the order been sent out, you can tell us how to avoid the tax, we will try our best to do for you.


Taxes do not come from us if any. Taxes are beyond our control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details:

http://www.gearbest.com/about/faq.html


Where you can receive your order depends on the shipping method you choose. Please refer to the below points.
1.Shipped by postal mail(Flat rate shipping and Standard shipping)
The package will be delivered to your house or mailbox by the local post office. In a few places, customer need to pick up the package at the local post office.
2.Shipped by express carrier(Expedited shipping)
The package will be delivered to your house by the express carrier such as DHL/UPS. You are required to sign for the package in front of the delivery man.

Q

this product and taxed by the Brazilian custom house?

By João Pedro Jun-12/2016 22:19:14

A

Hello João,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Will this product ship to India and will it get network coverage here??

By Alex May-14/2016 07:48:04

A

Hello Alex,
We ship everywhere in the world from the CN warehouse.

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/2100MHz


Q

Does this product ship from EU or do I have to pay costums taxes, since I'm from Portugal? Thank You

By Fernando oliveira Apr-05/2016 16:44:19

A

Hello Fernando,
We will ship it from China.Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

A MEXICO LLEGA¡? Cuanto tarda¡?

By CARLOS ALBERTO Mar-23/2016 06:00:28

A

Hello CARLOS,

We can ship to Mexico.
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

how many it will take to deliver to Qatar and do you have Arabic language

By Idriss Humed Mar-13/2016 07:41:01

A

Hello Idriss,

It suppors Arabic language.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

quisiera saber el costo del envio desde su tienda hasta el Peru y el tiempo que demora la entrega.

By Jimmy Feb-20/2016 04:02:46

A

Hi,

Delivery cost depends on the shipping method (the flat rate shipping is free shipping) that is selected and weight, along with the shipping time and the destination country.

Please add all the items to cart, and then choose the country you want the order to be shipped to. 

The estimate shipping cost and total amount will be displayed for each shipping method.

Total Delivery Time = Processing Time + Packaging Time + Shipping Time

We generally require between 3-5 business days to arrange shipment of orders. 

The exact delivery time depends on the shipping method you choose. 

1) Expedited Shipping: Around 4-7 business days to arrive.

2) Standard Shipping: Between 6-8 business days to be delivered.

3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 

Please check the details in following link   http://www.gearbest.com/about/shipping-methods.html


Q

Hello, Can you tell me if the smartphone Bluboo Xfire 2 is delivery from de EU, or from China. Thanks.

By Fernando Jesus Feb-18/2016 21:50:50

A

Hi Fernando,

We ship from China. Please feel free to ask if you have further questions.

Q

How many days will arrive to Russia ?

By Nikita Jan-26/2016 13:15:07

A
Hi Nikita, 
Total Delivery Time = Processing Time + Packaging Time + Shipping Time 
We generally require between 3-5 business days to arrange shipment of orders after the presale end.  
The exact delivery time depends on the shipping method you choose.   
1) Expedited Shipping: Around 4-7 business days to arrive. 
2) Standard Shipping: Between 6-8 business days to be delivered.  
3) Flat Rate Shipping: Between10-25 business days to ship to the destination.  
Please feel free to ask if you have further questions. 
Q

Will it work in the US on the sprint network?

By Tim J Sep-12/2016 21:29:05

A

Hello Tim,

This phone is unlocked for Worldwide use. Please ensure local area network is compatible as below:    

Networks:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 850/2100MHz

Thanks for your attention. 

Q

hello sir, I am from india what will the warranty what accessories will i get with and their warranties?

By harsh Aug-05/2016 05:43:14

A

Hello harsh,

It is with one year warranty. Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Any issue for your phone from us, you can feel free to contact us through your order, we will do best for you.     

Thanks for your attention. 

Q

Hello!! How many days take this phone arrive to Portugal??

By Ricardo Jul-27/2016 12:40:14

A

Hello Ricardo,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

sir, is this phone is unlocked ? or we have to unlock the sim ?? and how many days it will take to ship in INDIA ??

By Nizamuddin Apr-02/2016 16:05:57

A

Hello Nizamuddin,

This phone is unlocked , it can work the carrier which can support Frequency GSM850/900/1800/1900MHz , You can check the link to find which carrier this phone can support,The link is  http://maps.mobileworldlive.com/.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hola: cuanto me saldría en $ ARGENTINOS...

By Carlos Javier Feb-11/2016 14:38:12

A

Hello Carlos,

Many thanks for your recent inquiry. The prices are in US dollars.You can choose the currency in the right top of the website.If you can not find your currency,

please use following exchanging tool, the link is http://www.xe.com.

If you pay by Paypal and credit card your money will be automatically  converted.

 


Q

هل الهاتف مزد باللغة العربية

By Mőşhkëļå ẶƝẳ Feb-01/2016 03:16:12

A
Hi,
This phone is support Arabic language. Thank you for your inquiry.