All
Product keywords
Please enter the email address account

Customer Q&A

  • All(39)
  • Product Information(27)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(5)
  • Others(4)
Q

is this a water proof or water protector shoe? is this a leather shoe?

By bodibaski Nov-15/2018 03:44:12

A

Hello Bodibaski, 

Thank you for your inquiry.

It is Water Resistant.

Q

foot size 260 mm x105 mm = have Kathmando boots Marked -UK 9 - US 10 . - EUR 43 . what size am I ..Your chart has different to this .

By Greg Bell Sep-27/2017 00:36:25

A

Hello Greg,
You need to select the product size according to your own measurements (in inches or cm).
Please check out the product’s measurements in the size chart  below the product information. You need to choose  the item 169542501 .Let me know if you need any help.

Q

Where are the products shipped from ? Kind regards Mikael

By Mikael Sep-11/2017 16:01:33

A

Hello Mikael,
We will ship from CN warehouse.

Q

Size 45 US size 10

By Carlo Luceno Aug-10/2017 23:17:24

A

Hello Carlo,
Yes, size 45 = US size 10.

Q

Boa tarde o numero 44, refere-se ao numero 44 brasileiro.

By ROBSON May-07/2017 20:08:40

A

Hello ROBSON, 

Please note that it is 44 size

Q

oi boa tarde nao consigo cadastrar meu imail

By kilder Mar-15/2017 19:07:07

A

Hello kilder,
In this case, please use another internet browser try it again.

Q

Vai couro de origem animal?

By Luciano Mar-07/2017 13:24:29

A

Hello Luciano
The product is original.
Please feel free to order anytime.

Q

i'm adult size 10 UK what is the number i should use please

By george bell Mar-02/2017 20:32:37

A

Hello george,
You need to select the product size according to your own measurements (in inches or cm).
Please check out the product’s measurements in the size chart  below the product information.

Q

My canadian size is 10 qhat is the equivalent? Thanks

By Andre Feb-22/2017 10:02:12

A

Hello Andre,
You need to select the product size according to your own measurements (in inches or cm).
Please check out the product’s measurements in the size chart  below the product information.

Q

i need 11 usa do you havve

By Guy Brouillard Feb-17/2017 13:08:55

A

Hi Guy ,


Thank you for your inquiry.

So sorry that we do not have the size 11 usa.

Thank you for your attention. 


Q

is this a water proof or water protector shoe? is this a leather shoe?

By bodibaski Nov-15/2018 03:44:12

A

Hello Bodibaski, 

Thank you for your inquiry.

It is Water Resistant.

Q

foot size 260 mm x105 mm = have Kathmando boots Marked -UK 9 - US 10 . - EUR 43 . what size am I ..Your chart has different to this .

By Greg Bell Sep-27/2017 00:36:25

A

Hello Greg,
You need to select the product size according to your own measurements (in inches or cm).
Please check out the product’s measurements in the size chart  below the product information. You need to choose  the item 169542501 .Let me know if you need any help.

Q

Boa tarde o numero 44, refere-se ao numero 44 brasileiro.

By ROBSON May-07/2017 20:08:40

A

Hello ROBSON, 

Please note that it is 44 size

Q

Vai couro de origem animal?

By Luciano Mar-07/2017 13:24:29

A

Hello Luciano
The product is original.
Please feel free to order anytime.

Q

i'm adult size 10 UK what is the number i should use please

By george bell Mar-02/2017 20:32:37

A

Hello george,
You need to select the product size according to your own measurements (in inches or cm).
Please check out the product’s measurements in the size chart  below the product information.

Q

My canadian size is 10 qhat is the equivalent? Thanks

By Andre Feb-22/2017 10:02:12

A

Hello Andre,
You need to select the product size according to your own measurements (in inches or cm).
Please check out the product’s measurements in the size chart  below the product information.

Q

i need 11 usa do you havve

By Guy Brouillard Feb-17/2017 13:08:55

A

Hi Guy ,


Thank you for your inquiry.

So sorry that we do not have the size 11 usa.

Thank you for your attention. 


Q

Hi, I am a size US 7 D. I don't know the equivalent of 43, 44, 41 and so on. Which number shall I get? Thanks.

By Angelo Feb-11/2017 05:26:50

A

Hello Angelo,

43    9    

44    9.5    

45    10    


Our 43,42,41 is EU size in our size chart

Q

What size would I need for an English size 13 Thanks.

By paul Nov-20/2016 11:50:10

A

Hello paul,
It should be Europe 48.5 but sorry we don't have size 13. Thanks for your interest.

Q

Would like to know, whether this shoe protects from snow ( Anti-slipping from snow)

By BHASKAR JAGIRDHAR Nov-20/2016 11:46:26

A

Hello BHASKAR,
Yes it's water resistant and anti-slip. Thanks for your interest.

Q

Hola de que país provienen

By Mariano Gabriel May-24/2016 00:56:34

A

Hello, 
We ship it out from China.


Best Regards


Q

do you have cash on delivery? i'm here in Saudi Arabia.

By ramil Jul-03/2016 05:27:31

A

Hello ramil,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

hello ! some questions: 1) i´m from sao paulo, brazil. do you deliver it here ? 2) the SIZE of the shoes is the valid one here ? I use 41 in Brazil, its +- number 8 in USA 3) how do I pay ? credit card ? Visa ? 4) how long does it take to receive the shoes ? 5) if it comes WRONG (size, color, defects), how do I proceed ? thanks !

By renato miranda Jun-03/2016 13:03:39

A

Hello renato,
1)we can  deliver the item to brazil it here 

2)the SIZE of the shoes is the valid one here

3)Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly 
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

4)We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

5)Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Q

Where are the products shipped from ? Kind regards Mikael

By Mikael Sep-11/2017 16:01:33

A

Hello Mikael,
We will ship from CN warehouse.

Q

envian a argentina. gracias

By vico May-23/2016 20:41:43

A

Hello,

Yes,we ship to argentina.

Welcome to buy items on our website.

Q

envias ha Chile?

By Randol May-16/2016 23:32:20

A

Hi,

Yes, we ship to Chile.

Welcome to buy items on our website.

Q

porque medio envían los productos y la garantina del mismo, cuanto tiempo demora en llegar a peru

By Jorge May-16/2016 18:34:23

A

Hello Jorge,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

quisiera saber: sobre el envio a peru cuanto mas, es el costo adicional del envio y donde recojo, o si hay una sucursal de ventas en peru.

By oliver fernandez May-16/2016 12:48:53

A

Hello oliver,

The order will been sent out to you from China.


You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html


Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Size 45 US size 10

By Carlo Luceno Aug-10/2017 23:17:24

A

Hello Carlo,
Yes, size 45 = US size 10.

Q

oi boa tarde nao consigo cadastrar meu imail

By kilder Mar-15/2017 19:07:07

A

Hello kilder,
In this case, please use another internet browser try it again.

Q

i dont understand the shoe size

By michael richardson Jul-22/2016 22:10:36

A

Hi michael, There is a size chart on our site. You can refer to it and choose your size accordingly. Our size is EU size. 

Q

please I´m from Perú, Chanchamayo, La Merced and i'd like to know if it is possible to buy it and how i have to pay them, and what time i have to wait in order to get the shoes.

By Ivan Jul-10/2016 09:10:58

A

Hello Ivan, 

It can be shipped to Peru.
-Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

-We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html