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Customer Q&A

  • All(99)
  • Product Information(82)
  • Stock Status(3)
  • Payment
  • About Shipping(7)
  • Others(7)
Q

hello!! can you tell me when you´re going to restock this item?

By erica Oct-07/2017 14:04:56

A

Hello erica,
We are sorry this item out of stock.

Q

why cannot ship to Canada? I bought a note 3 at Hong Kong last year and drop in the water cannot use now.

By Hans Wong Sep-09/2017 14:06:15

A

Hello Hans,
This item not in stock now.

We can ship to your country via 

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    15 - 20 business days    $16.24    

Expedited Shipping    3 - 7 business days    $8.13    


Q

I already bought 12 days ago and I do not have the tracking code

By josue Jun-04/2017 05:13:57

A

Hello josue
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I wonder if you can lower the value of the product, because of the tax. With four days the product arrives in Brazil

By josue May-17/2017 15:22:27

A

Hello josue
 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Q

Hello, what is the fcc id of the xiaomi redmi note 3 pro 16gb model: 2015112, thanks

By Yilman Florez May-05/2017 12:36:10

A

Hello Yilman, 

 
Xiaomi do not have FCC ID or the CMIIT ID whith TENAA specifications.

Hope you can understand.

Q

when this product will be available? can you add it today?

By Aly Ahmed Jan-16/2017 21:33:28

A

Hi Aly,


Thank you for your inquiry.

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon.  

Thanks so much for your understanding. 


Q

What is the guarantee for this product?

By Savvas Jan-02/2017 09:47:31

A

Hello Savvas, 


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

This policy is for all the products on our website.



Q

Does it have the german language? If no where I can it download? If I order this cell phone do I get a cable for the german electricitie? Bye Thomas

By Thomas Dec-31/2016 10:13:58

A

Hello Thomas,
First it is support with german language you can set it in language setting , for the charge cable in my understanding you mean the power adapter

We will send you a eu plug according to the district you located .

Q

Rom global com atualização ota? ou é rom chinesa? tem portugues brasil?

By Rodrigo Dec-30/2016 14:44:37

A

Hello Rodrigo,
It is Chinese rom and it doesn't support the OTA.

It has  Portuguese (Brazil).

Q

What is this version, kate or kenzo?

By Vitorino Dec-29/2016 20:47:17

A

Hello Vitorino,

The version is Kenzo.

Q

hello!! can you tell me when you´re going to restock this item?

By erica Oct-07/2017 14:04:56

A

Hello erica,
We are sorry this item out of stock.

Q

Hello, what is the fcc id of the xiaomi redmi note 3 pro 16gb model: 2015112, thanks

By Yilman Florez May-05/2017 12:36:10

A

Hello Yilman, 

 
Xiaomi do not have FCC ID or the CMIIT ID whith TENAA specifications.

Hope you can understand.

Q

when this product will be available? can you add it today?

By Aly Ahmed Jan-16/2017 21:33:28

A

Hi Aly,


Thank you for your inquiry.

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon.  

Thanks so much for your understanding. 


Q

Does it have the german language? If no where I can it download? If I order this cell phone do I get a cable for the german electricitie? Bye Thomas

By Thomas Dec-31/2016 10:13:58

A

Hello Thomas,
First it is support with german language you can set it in language setting , for the charge cable in my understanding you mean the power adapter

We will send you a eu plug according to the district you located .

Q

Rom global com atualização ota? ou é rom chinesa? tem portugues brasil?

By Rodrigo Dec-30/2016 14:44:37

A

Hello Rodrigo,
It is Chinese rom and it doesn't support the OTA.

It has  Portuguese (Brazil).

Q

What is this version, kate or kenzo?

By Vitorino Dec-29/2016 20:47:17

A

Hello Vitorino,

The version is Kenzo.

Q

Can i use this on Ecuador

By Johnny Dec-27/2016 20:57:34

A

Hello Johnny,

Yes, you can.
Have a nice day.

Q

Is this also in the Dutch Language

By Kees Dec-27/2016 20:15:47

A

Hello Kees,

It doesn't have, but you can download by yourself.
Thank you.

Q

does it support the greek language ?

By spiros Dec-27/2016 17:54:17

A

Hello Spiros,

It doesn't have the greek language.

But you can download the langauge you need.

Q

Ce téléphone a t il les 4 fréquences B2 B7 B20 B28 (4g)?merci d avance cdt

By coco Dec-27/2016 16:54:08

A

Hello Coco,

4G: FDD-LTE B1/B3/B4/B5/B7/B8, TD-LTE B38/B39/B40/B41 ( 255-2655MHz )
Thank you for your attention.

Q

Hello, when does stock exist again? Thanks!

By Rafael Dec-28/2016 23:10:54

A

Hello Rafael,

Yes, we have stock, please feel free to order it. 
Best Regards

Q

Hello, do you have stock to shipping immediately to Portugal? If YES would arrive in how many days?

By Rui Nov-22/2016 22:27:31

A

Hello Rui,

This item is in stock for dispatch at present, please feel free to order now.    

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Hola. Tienen disponible en Stock? Gracias!

By Tomás Nov-15/2016 04:00:04

A

Hello Tomás,

Yes, the item is in stock now.

Welcome to buy items on our website.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

why cannot ship to Canada? I bought a note 3 at Hong Kong last year and drop in the water cannot use now.

By Hans Wong Sep-09/2017 14:06:15

A

Hello Hans,
This item not in stock now.

We can ship to your country via 

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    15 - 20 business days    $16.24    

Expedited Shipping    3 - 7 business days    $8.13    


Q

I already bought 12 days ago and I do not have the tracking code

By josue Jun-04/2017 05:13:57

A

Hello josue
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I wonder if you can lower the value of the product, because of the tax. With four days the product arrives in Brazil

By josue May-17/2017 15:22:27

A

Hello josue
 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Q

Hello, what kind of shipping method do i have to chose to dont play customs duty (i live in germany)?

By Marten Dec-25/2016 01:01:42

A

Hello Marten,
It is the international business, every order will pass the customs.

There is no such shippinbg method.

Q

Hello. I have a question. If I request expedite shipping and pick EMS, how will I receive my tracking number? And through which website I can track it?, Thanks.

By aXius Dec-19/2016 03:59:03

A

Hello Axius,

Once we ship it, you will receive an email from us including the tracking number and tracking site.

Thanks for your attention.

Q

compre el redmi note 3 pro 16gb silver. por envio gratuito cuanto puede demorar a colombia.

By andres Nov-23/2016 02:17:38

A

Hello andres, 


Thank you for your inquiry.

Yes,we can ship it to Colombia for free with  Registered Air Mail.

Q

Hi, can you declare a lower price (like 70USD or lower) and send as a gift?

By Luis Nov-09/2016 20:15:12

A

Hello Luis,
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q

What is the guarantee for this product?

By Savvas Jan-02/2017 09:47:31

A

Hello Savvas, 


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

This policy is for all the products on our website.



Q

Hola. ¿El cargador sirve para España? Es posible usarlo en español

By irene Dec-20/2016 18:01:42

A

Hello irene,

Thank you for your inquiry.

We will offer you a power adapter according to your address.

Please feel free to contact us if further questions.

Thank you for your attention.


Q

Wo bekomme ich die Betriebsanleitung her? Danke.

By Lothar Dec-16/2016 18:23:35

A

Hello Lothar,

There is no English manual.

Q

Hi again, I asked you what the package containds and you didn't answered, could you tell me? Thanks

By Elena Nov-22/2016 10:24:18

A

Hello Elena,

We are sorry for the inconvenience caused. Please check the package contents as below:

Cell Phone    1    

Power Adapter    1    

USB Cable    1    

SIM Needle    1    

Thank you for your attention. 

Q

Hi, I would like to know what the package contains. If it is the chinese version, could you change it to English before sending it? I don't understand anything in Chinese and if I have to change by myself is not going to be possible. Apart from that, right now is out of stock, when will it be available? Thanks, Elena

By Elena Nov-21/2016 13:26:18

A

Hello Elena,
It comes with Chinese rom. But you can set up English when you receive it. We expect to have the new delivery around the end of the Nov.

Q

greek language is suported

By tsaklidis george Nov-21/2016 11:37:38

A

Hello tsaklidis,
The phone cannot support greek language  .

Q

have nfc in this phone?

By Gabriel Nov-09/2016 21:39:41

A

Hello Gabriel,

Thanks for your inquiry.

It doesn't support NFC.

Have a nice day.