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Customer Questions

  • All(367)
  • Product Information(290)
  • Stock Status(18)
  • Payment(4)
  • About Shipping(32)
  • Others(23)
Q

hello!! can you tell me when you´re going to restock this item?

By erica Oct-07/2017 14:04:56

A
Hello erica, We are sorry this item out of stock.
Q

why cannot ship to Canada? I bought a note 3 at Hong Kong last year and drop in the water cannot use now.

By Hans Wong Sep-09/2017 14:06:15

A
Hello Hans, This item not in stock now.We can ship to your country via Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    Registered Air Mail    10 - 25 business days    FREE SHIPPING    Priority Line    15 - 20 business days    $16.24    Expedited Shipping    3 - 7 business days    $8.13    
Q

I already bought 12 days ago and I do not have the tracking code

By josue Jun-04/2017 05:13:57

A
Hello josueFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.
Q

I wonder if you can lower the value of the product, because of the tax. With four days the product arrives in Brazil

By josue May-17/2017 15:22:27

A
Hello josue We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.
Q

Hello, what is the fcc id of the xiaomi redmi note 3 pro 16gb model: 2015112, thanks

By Yilman Florez May-05/2017 12:36:10

A
Hello Yilman,  Xiaomi do not have FCC ID or the CMIIT ID whith TENAA specifications.Hope you can understand.
Q

when this product will be available? can you add it today?

By Aly Ahmed Jan-16/2017 21:33:28

A
Hi Aly,Thank you for your inquiry.I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon.  Thanks so much for your understanding. 
Q

What is the guarantee for this product?

By Savvas Jan-02/2017 09:47:31

A
Hello Savvas, Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.htmlThis policy is for all the products on our website.
Q

Does it have the german language? If no where I can it download? If I order this cell phone do I get a cable for the german electricitie? Bye Thomas

By Thomas Dec-31/2016 10:13:58

A
Hello Thomas, First it is support with german language you can set it in language setting , for the charge cable in my understanding you mean the power adapterWe will send you a eu plug according to the district you located .
Q

Rom global com atualização ota? ou é rom chinesa? tem portugues brasil?

By Rodrigo Dec-30/2016 14:44:37

A
Hello Rodrigo, It is Chinese rom and it doesn't support the OTA.It has  Portuguese (Brazil).
Q

What is this version, kate or kenzo?

By Vitorino Dec-29/2016 20:47:17

A
Hello Vitorino,The version is Kenzo.