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Customer Questions & Answers

  • All(93)
  • Product Information(80)
  • Stock Status(5)
  • Payment(1)
  • About Shipping(3)
  • Others(4)
Q

G-W-2 Warehouse means that the warehouse is in EUROPE??? So I don't have to pay taxes because I live in EUROPE????

By Aleksandar Feb-19/2018 19:31:30

A

Hello Aleksandar,

It is in EU.

Sorry, if any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

The charger that comes with the phone is quick charge? And does the phone support quick charge?

By Alexandru Sep-30/2017 18:35:30

A

Hello Alexandru,
Thank you for your inquiry.

It supports quick charging.

Let me know if you need any help.

Q

Is there English menu and keyboard because in informations I can't see the English menu or keyboard but I can see it on redmi note 3 model

By Alexxx May-20/2017 11:17:56

A

Hello Alexxx,

Here are its Package Contents:


Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1


Let me know if you need any help.

Q

Is not this product going to be sold again?

By Jcm Mar-19/2017 21:56:31

A

Hello Jcm,
Due to the supplier issues, it can not be sold out on our site anymore.

How about this one? http://www.gearbest.com/cell-phones/pp_308824.html?wid=37 

Q

Ele vem com o idioma Portugues-Brasil?

By Arthur Mar-12/2017 04:49:23

A

Hello Arthur,

This phone supports the Portuguese-Brazilian language.


Please feel free to contact us if you have any questions.


Q

Xiaomi redmi Note 3: Current features show 4G: FDD-LTE 1800/2100/2600MHz. Is there a product version on sale to support LTE 800Mhz (as it is used in germany?)

By DocFeelGood Feb-20/2017 15:24:21

A

Hello DocFeelGood,
It doesn't supports LTE 800Mhz

Q

Hi; Kenzo or Kate version? Thanks

By Douglas Feb-20/2017 12:52:47

A

Hello Douglas
It is kenzo version.

Q

Is there any chance to update the phone from MIUI 7.2.13 to MIUI 8 with Marshmallow?

By Jens Feb-07/2017 08:56:03

A

Hello Jens  , 
This item is  MIUI 8 already.


Q

Is this phone compatible with wireless charger?

By Nikos Jan-23/2017 20:51:02

A

Hello Nikos,

Thank you for your inquiry.

It can not  work with  wireless charger.

Please feel free to contact us if further questions.Thank you for your attention.


Q

Stock information, how long will it take?

By Thomas Jan-22/2017 13:05:05

A

Hello Thomas,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite.We will try to replienish it as much as we can, we will inform you via email.

Thanks for your inquiry.

Q

The charger that comes with the phone is quick charge? And does the phone support quick charge?

By Alexandru Sep-30/2017 18:35:30

A

Hello Alexandru,
Thank you for your inquiry.

It supports quick charging.

Let me know if you need any help.

Q

Is there English menu and keyboard because in informations I can't see the English menu or keyboard but I can see it on redmi note 3 model

By Alexxx May-20/2017 11:17:56

A

Hello Alexxx,

Here are its Package Contents:


Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1


Let me know if you need any help.

Q

Ele vem com o idioma Portugues-Brasil?

By Arthur Mar-12/2017 04:49:23

A

Hello Arthur,

This phone supports the Portuguese-Brazilian language.


Please feel free to contact us if you have any questions.


Q

Xiaomi redmi Note 3: Current features show 4G: FDD-LTE 1800/2100/2600MHz. Is there a product version on sale to support LTE 800Mhz (as it is used in germany?)

By DocFeelGood Feb-20/2017 15:24:21

A

Hello DocFeelGood,
It doesn't supports LTE 800Mhz

Q

Hi; Kenzo or Kate version? Thanks

By Douglas Feb-20/2017 12:52:47

A

Hello Douglas
It is kenzo version.

Q

Is there any chance to update the phone from MIUI 7.2.13 to MIUI 8 with Marshmallow?

By Jens Feb-07/2017 08:56:03

A

Hello Jens  , 
This item is  MIUI 8 already.


Q

Is this phone compatible with wireless charger?

By Nikos Jan-23/2017 20:51:02

A

Hello Nikos,

Thank you for your inquiry.

It can not  work with  wireless charger.

Please feel free to contact us if further questions.Thank you for your attention.


Q

Ola Eu gostaria de saber se o Smartphone suporta a linguá portuguesa (Brazil) e quanto tempo costuma levar para chegar aqui no Brasil. Aguardo um retorno. Desde já agradeço!!!

By Marcos A. I. Pereira\' Jan-04/2017 17:18:14

A

Hello Marcos, 


1. It can support Portuguese language.

2. Generally it can be shipped within 3-7 business days after the payment. 

The exact processing time varies depending on the item.


Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-25 working days
3) Priority Line : 7-15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

It works in Brazilian Portuguese?

By Jonathan Jan-04/2017 06:09:53

A

Hello Jonathan,

Yes, the item can works in Brazilian Portuguese.

Best Regards

Q

Hello, I have two questions. Does this phone have NFC for Android Pay uses? Is this phone compatible with Google Cardboard and other VR apps?

By Caleb Jan-02/2017 20:41:23

A

Hello Caleb,

It doesn't have NFC.
Generally if the phone is 4-6 inch with 1080 p can use the Google Cardboard.
But some google cardboard has limitation about the brand or system if the phone.
So it depends on the Google Cardboard.
Thank you for your attention.

Q

Is not this product going to be sold again?

By Jcm Mar-19/2017 21:56:31

A

Hello Jcm,
Due to the supplier issues, it can not be sold out on our site anymore.

How about this one? http://www.gearbest.com/cell-phones/pp_308824.html?wid=37 

Q

Stock information, how long will it take?

By Thomas Jan-22/2017 13:05:05

A

Hello Thomas,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite.We will try to replienish it as much as we can, we will inform you via email.

Thanks for your inquiry.

Q

do you plan to re-stock Xiaomi Redmi Note 3 Pro. If so, by what date?

By Paul Becker Jan-05/2017 19:51:32

A

Hello Paul,
Sorry we don't have the plan for that now.

Q

Do you have a cell phone available? I want to buy now. Thanks

By Francisco Hernandez Dec-14/2016 02:05:34

A

Hello Francisco,

Yes, we have stock, please feel free to order it. 
Best Regards

Q

This product is in stock in gold color to send it to my country Peru?

By Antonio Nov-20/2016 14:14:41

A

Hello Antonio,
Yes, it is in stock and ready for shipping!

Q

Could you declare the product for less than 50 dlls on shipping?

By César Nov-25/2016 04:27:19

A

Hello César,

Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

G-W-2 Warehouse means that the warehouse is in EUROPE??? So I don't have to pay taxes because I live in EUROPE????

By Aleksandar Feb-19/2018 19:31:30

A

Hello Aleksandar,

It is in EU.

Sorry, if any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

If i order this item ill pay taxis at customs?

By Christos Oct-24/2016 13:44:13

A

Hello Christos
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

Dear Sir, I have a question about the shipping method. If you send me this product is it possible to send me you mark on the packaging low price because I would like to avoid the additional taxes, custom. Thanks you so much for your answer. Best Regards, Imre

By Imre Bujdos Oct-19/2016 07:49:39

A

Hello Imre,
Due to customs regulations we cannotdeclare a lower value on the invoice or declare the item as a gift, please be understanding. Thanks for your interest.

Q

quando se faz a compra deste aparelho, com quanto tempo se recebe o código de rastreamento ?

By Jose Edson Nov-14/2016 03:05:00

A

Olá José,

Geralmente pode ser enviado dentro de 3-7 dias úteis após o pagamento. O cliente pode ver o código de acompanhamento quando a ordem é enviada. Agradecimentos para seu inquérito.

Q

It supports italian lenguage?

By Castro Nov-11/2016 08:19:24

A

Hello Castro,

This phone doesn't support italian language. Thanks for your attention. 

Q

Pour le Xiaomi Redmi Pro note 3 la fréquence 700mhz bande 28 est absente , alors qu'elle l'est sur le test http://www.clubic.com/smartphone/android/article-818858-1-xiaomi-redmi-note-3-pro.html Peux t'on utiliser le play store de google ? Cordialement

By DOUSSIN Oct-22/2016 08:40:18

A

Hello DOUSSIN,

Network:
2G: GSM 900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz; CDMA 2000: BC0
4G: FDD-LTE 1800/2100/2600MHz

Unlocked for Worldwide use. Please ensure local area network is compatible. click on the following link for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

http://maps.mobileworldlive.com/

Please note that this supports the google store.

Please feel free to contact us if you have any questions.


Q

buongiorno. il telefono supporta la lingua italiana?

By ennio Oct-17/2016 07:37:44

A

Ciao ennio,

Il telefono non supporta la lingua italiana. Grazie per l'attenzione.