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Customer Q&A

  • All(97)
  • Product Information(90)
  • Stock Status(2)
  • Payment(2)
  • About Shipping(1)
  • Others(2)
Q

Hi, what is the shortest distance to record a video? (I plan to use for bird's nest). Thanks

By Pierre Jan-20/2019 17:20:46

A


Hello Pierre,

   

Video distance is 1 meter to 15 meters.



Q

can we recoard video, while contious charging? i means that can we recoard video contiously for unlimited time?

By AKHIL Sep-28/2018 08:37:29

A

Hello AKHIL,


You can be continuously used for continuous charging.

Q

Hi , BG states; [Support TV out, TV monitor video connection], which format is it in PAL, NTSC or AVI ? Many thanks. Regards CaboWabo

By mark Sep-08/2018 07:46:41

A

Hello Mark,

Video format: AVI 

Q

Does this have any mic?

By Ace Aug-25/2018 16:21:49

A

Hello Ace,
It has a "Built-in microphone/speacker (AAC)".

Q

IS this a wireless camera..i mean to ask that i just have to on the camera and it will record the videos without any furthur connection or not???

By Sachin pandey Jun-26/2018 14:33:28

A

Hello Sachin,


Yes, it is a wireless camera.


Q

What is the name of folder with video files: "video" or "dkim" ?

By Art Apr-25/2018 09:12:58

A

Hello Art,

Sincerely sorry for the late response

It is video.Thank you.


Q

Hello onlyverdj79, Yes, it is 1080P . Let me know if you need any further assistance. ------------------------------------------------------------------------------ ok, but why do some users in the reviews state that it does not record video in 1080p?

By onlyverdj79 Mar-21/2018 08:56:56

A

Hello onlyverdj79,
Please note the Video format: 1920 x 1080P, 1280 x 720P

Thank you!

Q

What is the size (mb/gb) of a 5 min video recorded by this camera ?

By Achraf Mar-18/2018 10:32:01

A

Hello Achraf,


It is 626MB.

Q

can it be used as webcam?

By Dan Mar-12/2018 10:10:42

A

Hello Dan,


Sorry it can not be used as a webcam. 


Let me know if you need any further assistance. 


Q

Follow up question: during motion detection mode, I notice that it automatically turned OFF at some point. How long does the motion detector last before it actually turned OFF on its own?

By Ben Oct-01/2017 00:39:45

A

Hello Ben
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, what is the shortest distance to record a video? (I plan to use for bird's nest). Thanks

By Pierre Jan-20/2019 17:20:46

A


Hello Pierre,

   

Video distance is 1 meter to 15 meters.



Q

can we recoard video, while contious charging? i means that can we recoard video contiously for unlimited time?

By AKHIL Sep-28/2018 08:37:29

A

Hello AKHIL,


You can be continuously used for continuous charging.

Q

Hi , BG states; [Support TV out, TV monitor video connection], which format is it in PAL, NTSC or AVI ? Many thanks. Regards CaboWabo

By mark Sep-08/2018 07:46:41

A

Hello Mark,

Video format: AVI 

Q

Does this have any mic?

By Ace Aug-25/2018 16:21:49

A

Hello Ace,
It has a "Built-in microphone/speacker (AAC)".

Q

IS this a wireless camera..i mean to ask that i just have to on the camera and it will record the videos without any furthur connection or not???

By Sachin pandey Jun-26/2018 14:33:28

A

Hello Sachin,


Yes, it is a wireless camera.


Q

What is the name of folder with video files: "video" or "dkim" ?

By Art Apr-25/2018 09:12:58

A

Hello Art,

Sincerely sorry for the late response

It is video.Thank you.


Q

Hello onlyverdj79, Yes, it is 1080P . Let me know if you need any further assistance. ------------------------------------------------------------------------------ ok, but why do some users in the reviews state that it does not record video in 1080p?

By onlyverdj79 Mar-21/2018 08:56:56

A

Hello onlyverdj79,
Please note the Video format: 1920 x 1080P, 1280 x 720P

Thank you!

Q

What is the size (mb/gb) of a 5 min video recorded by this camera ?

By Achraf Mar-18/2018 10:32:01

A

Hello Achraf,


It is 626MB.

Q

can it be used as webcam?

By Dan Mar-12/2018 10:10:42

A

Hello Dan,


Sorry it can not be used as a webcam. 


Let me know if you need any further assistance. 


Q

Follow up question: during motion detection mode, I notice that it automatically turned OFF at some point. How long does the motion detector last before it actually turned OFF on its own?

By Ben Oct-01/2017 00:39:45

A

Hello Ben
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

produto a pronta entrega, gostaria de compra uma bateria de reserva , sobrecelencia

By Hugo Cesar Gonçalves Apr-09/2017 01:14:50

A

Hello Hugo,

It is available now and ready for shipping!

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

wow it is free ?

By Õmar Mar-19/2017 17:40:53

A

Hello Õmar

We are sincerely sorry that the item is not free.
You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

estimados: una consulta para que se envie el producto a Peru , cuanto tiempo demora despues de realizar el pago , se a escogido la opcion envio desde china porque la de US no hay envio hacia peru. gracias

By henry Oct-09/2016 18:20:55

A

Hola Henry,

Podemos enviar a Perú, por lo general, se puede enviar a la mayoría de los países del mundo. Además, tenga en cuenta que la rutina de envío es decidido por el método de envío y el cargador.

Gracias por tu atención.


Q

pakistani price

By muzammel Aug-15/2016 09:19:35

A

Hello muzammel,

Thanks for your inquiry. It's about 1557 PKR. Have a nice day.

Q

How long does it take to get to USA, the last item (Not from you) I ordered from China I waited eight plus weeks before canceling my order.

By Mark Sep-22/2016 21:24:10

A

Hello Mark,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html 

Q

Camera does not work. I did everything as in the instructions. Put on charging to the computer. Checked after 30 minutes. It was very hot. At first, the lamp glowed brightly, and after, when heated, glows weakly. If I press on, it glows weakly and I just let it go, it goes out right away. I pressed reset and nothing. This does not work. What to do?

By Vladimir Apr-26/2017 00:45:53

A

Hello Vladimir
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Is there a version with b&w image sensor?

By LOGAN_GREYSTOND Jun-22/2016 22:44:10

A

Hello LOGAN_GREYSTOND,
 There is no have a version with b&w image sensor at the monment