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Customer Q&A

  • All(22)
  • Product Information(12)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(4)
  • Others(3)
Q

Hi, Why it is not possible to ship to Canada? Thanks

By Samad Sep-06/2017 03:54:01

A

Hello Samad,
Because the EU warehouse can ship to EU countries only, USA warehouse can ship to USA warehouse only, this item in stock in EU and USA warehouse only.

Q

Can I fit 419 x 280 x 29mm laptop inside the bag? cause I saw someone mentioned that the laptop section is smaller than what it is look alike.

By Bernard May-24/2017 16:09:07

A

Hello Bernard, 
It can be.

Product size (L x W x H): 45.00 x 29.00 x 17.00 cm / 17.72 x 11.42 x 6.69 inches 

Q

Is this item available?

By Khosrow May-01/2017 14:50:12

A

Hello Khosrow,
This item in stock now.

Q

Hi, Can it fit in a 15.6 inch. Laptop? I saw a video on Youtube of a review, the bagpack looks amazing but he said it only could fit a 13 inch. laptop

By Alex Sep-11/2016 16:46:52

A

Hello Alex,
Product size (L x W x H): 45.00 x 29.00 x 17.00 cm / 17.72 x 11.42 x 6.69 inches 

Q

Is it ok to ship to Yangon, Myanmar? If so, please advise the collection address and fees. Thanks.

By Bhone Aug-31/2016 10:24:37

A

Hi,Bhone

Thanks for your inquiry.

We can ship it to Yangon, Myanmar.

You need to fill your address book,we can send the item to your address.

Your local post office is responsible for delivering once it arrives at your destination.

Shipping costs and delivery time during the check out.

Steps to follow: 

Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  


Q

Can I pay on delivery?

By Carlos Jun-26/2016 08:13:14

A

Hello Carlos,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Hi, can a 17 inch laptop that is 42cm x 27cm fit into the bag?

By Fred Jun-25/2016 11:33:40

A

Hello Fred,
A 17 inch laptop that is 42cm x 27cm fit into the bag. Please feel free to ask if you have any further pre-sale questions.

Q

Will it fit a 17 inch laptop?

By Fred Jun-25/2016 09:08:28

A

Hello Fred,
Thanks for your inquiry. You can refer to the product size to check if you laptop fits.

Q

Hi! Can you send it to Colombia? How much does this delivery will cost?

By Alejandro Jun-19/2016 02:08:07

A

Hello Alejandro,   

We ship it to Colombia.                                                                                                                                                                                                              

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Is it water proof?

By Rick Distefano Jun-19/2016 01:49:13

A

Hello Rick,
This item is not waterproof.

Q

Can I fit 419 x 280 x 29mm laptop inside the bag? cause I saw someone mentioned that the laptop section is smaller than what it is look alike.

By Bernard May-24/2017 16:09:07

A

Hello Bernard, 
It can be.

Product size (L x W x H): 45.00 x 29.00 x 17.00 cm / 17.72 x 11.42 x 6.69 inches 

Q

Hi, Can it fit in a 15.6 inch. Laptop? I saw a video on Youtube of a review, the bagpack looks amazing but he said it only could fit a 13 inch. laptop

By Alex Sep-11/2016 16:46:52

A

Hello Alex,
Product size (L x W x H): 45.00 x 29.00 x 17.00 cm / 17.72 x 11.42 x 6.69 inches 

Q

Hi, can a 17 inch laptop that is 42cm x 27cm fit into the bag?

By Fred Jun-25/2016 11:33:40

A

Hello Fred,
A 17 inch laptop that is 42cm x 27cm fit into the bag. Please feel free to ask if you have any further pre-sale questions.

Q

Will it fit a 17 inch laptop?

By Fred Jun-25/2016 09:08:28

A

Hello Fred,
Thanks for your inquiry. You can refer to the product size to check if you laptop fits.

Q

Is it water proof?

By Rick Distefano Jun-19/2016 01:49:13

A

Hello Rick,
This item is not waterproof.

Q

Hi! Does a 15,6" laptop fits in it? Thank You

By kaldy Jun-16/2016 15:45:40

A

Hello kaldy,
Thanks for your inquiry. Please refer to the product size to check if it fits your laptop: 45.00 x 29.00 x 17.00 cm / 17.72 x 11.42 x 6.69 inches.

Q

is it water / rain proof ?

By Izzy May-25/2016 04:01:40

A

Hello Izzy,
It is not water / rain proof.

Q

The weight of the bag, how many kilograms?

By Muhammed Sami ELGÜN May-23/2016 10:11:04

A

Hello Muhammed,
Product weight: 1.150 kg.

Q

Yes we see the product size... but that doesn't tell us if a 15 or 17 inch laptop will ACTUALLY fit. Will they yes or no?

By Nic May-18/2016 03:47:40

A

Hi,Nic

Thanks for your inquiry.

You can refer to the product size (L x W x H): 45.00 x 29.00 x 17.00 cm / 17.72 x 11.42 x 6.69 inches and measure your laptop.

Q

Qual o tipo de material é feito essa mochila?

By Delcymar May-11/2016 13:02:59

A

Hi,Delcymar

Thanks for your inquiry.

Material: Canvas,Cotton,PU Leather.

Q

Is this item available?

By Khosrow May-01/2017 14:50:12

A

Hello Khosrow,
This item in stock now.

Q

Can I pay on delivery?

By Carlos Jun-26/2016 08:13:14

A

Hello Carlos,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

hello, how can I pay If my visa car account is not on dollars? I am from México

By Ramon Alcalá Jun-08/2016 14:35:22

A

Hello Ramon,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

Hi, Why it is not possible to ship to Canada? Thanks

By Samad Sep-06/2017 03:54:01

A

Hello Samad,
Because the EU warehouse can ship to EU countries only, USA warehouse can ship to USA warehouse only, this item in stock in EU and USA warehouse only.

Q

Is it ok to ship to Yangon, Myanmar? If so, please advise the collection address and fees. Thanks.

By Bhone Aug-31/2016 10:24:37

A

Hi,Bhone

Thanks for your inquiry.

We can ship it to Yangon, Myanmar.

You need to fill your address book,we can send the item to your address.

Your local post office is responsible for delivering once it arrives at your destination.

Shipping costs and delivery time during the check out.

Steps to follow: 

Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  


Q

Hi! Can you send it to Colombia? How much does this delivery will cost?

By Alejandro Jun-19/2016 02:08:07

A

Hello Alejandro,   

We ship it to Colombia.                                                                                                                                                                                                              

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hello I am from France how long to be delivered ? Best regards.

By Rachid Jun-13/2016 09:38:39

A

Hello Rachid,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, I am from France, how long to be delivered

By Rachid Jun-13/2016 09:10:32

A

Hello Rachid,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, please, I know the size of product, but, can I insert a laptop of 41,5 cm x 28 cm into it? thanks

By Daniel Jun-13/2016 09:00:48

A

Hello Daniel,

Thanks for your inquiry. No, you can't. It will be too narrow. Have a nice day.

Q

Send this product out of United States ?

By Guillermo Jun-11/2016 01:26:43

A

Hello Guillermo,
We sent package worldwide from the CN warehouse.