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Customer Q&A

  • All(42)
  • Product Information(40)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

I am seeking for Head Belt Strap Mount to this model. Please help me

By Karol Mar-24/2018 12:15:04

A

Hello Karol,
Package Contents: 1 x H9R 4K Action Camera + Waterproof Housing Case + Base + Long Screw, 1 x 2.4G Remote Controller, 1 x Power Adapter, 1 x USB Cable, 1 x Frame, 1 x Bike Handlebar Holder, 1 x Waterproof Housing Case Back Door, 1 x Quick Release Clip, 1 x Long Connector + Short Screw, 2 x Short Connector + Short Screw, 1 x Tripod Adapter, 1 x 1/4 Adapter, 1 x Quick Release Buckle, 1 x Flat Surface Base, 1 x Curved Surface Base, 2 x Nylon Belt + Velcro Belt, 1 x Velcro Wrist Strip for Remote Controller, 4 x Plastic Fixing Band, 1 x Metal Fixing Band, 1 x Cleaning Cloth, 1 x English User Manual, 1 x English User Manual of Remote Controller

Q

hello please What is the Best quality of memory card sd do you use ? thank's

By للربح من الانترنت للمبتدئين Aug-21/2017 23:21:46

A

Hello للربح,

You can consider this here https://www.gearbest.com/memory-cards/pp_28060.html 

Q

Hi, is this product real 4k or interpolated regards otto czapek

By otto czapek Jul-22/2017 18:57:46

A

Hello otto,

Yes, it is real 4K.

Q

is there anti shake or gyro function?

By shahinsha Jul-18/2017 10:12:00

A

Hello shahinsha,


There is anti shake but no gyro function.

Thank you for your inquiry.

Q

Hi, this camera connected to PC with system Windows 10? thank you

By Andreia Jul-17/2017 09:02:37

A

Hello Andreia,


No, this camera does not connect to PC with system Windows 10.

Thank you for your inquiry.


Q

Hello. Is there any option to record long videos, and not just ten minutes ones?

By Johnny Chaves Jul-15/2017 11:54:37

A

Hello Johnny,


Yes, you can set the mode to record long videos in the settings.

Thank you for your inquiry.

Q

Want a spare battery. Need the link to order the spare battery.

By Larry Jul-06/2017 04:31:56

A

Hello Larry,

You can consider the battery here http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_356904.html 

Q

Hi, is it an original Eken? Because it is not written in the title and you have another product more expensive in whitch there is : Eken H9R Thanks Alex

By Alex Jun-27/2017 19:22:16

A

Hello Alex,

Sorry it is not original item. It is made in China.


Q

Is a eken original camera?

By Daniel Godoy Cauich Jun-26/2017 23:28:26

A

Hello Daniel,

Rest assured that all of our products are genuine and original items. 

Let me know if you need any help.

Q

How long would it take to get to Merida Yucatan Mexico?

By Holiver Jun-23/2017 21:01:08

A

Hello Holiver,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I am seeking for Head Belt Strap Mount to this model. Please help me

By Karol Mar-24/2018 12:15:04

A

Hello Karol,
Package Contents: 1 x H9R 4K Action Camera + Waterproof Housing Case + Base + Long Screw, 1 x 2.4G Remote Controller, 1 x Power Adapter, 1 x USB Cable, 1 x Frame, 1 x Bike Handlebar Holder, 1 x Waterproof Housing Case Back Door, 1 x Quick Release Clip, 1 x Long Connector + Short Screw, 2 x Short Connector + Short Screw, 1 x Tripod Adapter, 1 x 1/4 Adapter, 1 x Quick Release Buckle, 1 x Flat Surface Base, 1 x Curved Surface Base, 2 x Nylon Belt + Velcro Belt, 1 x Velcro Wrist Strip for Remote Controller, 4 x Plastic Fixing Band, 1 x Metal Fixing Band, 1 x Cleaning Cloth, 1 x English User Manual, 1 x English User Manual of Remote Controller

Q

hello please What is the Best quality of memory card sd do you use ? thank's

By للربح من الانترنت للمبتدئين Aug-21/2017 23:21:46

A

Hello للربح,

You can consider this here https://www.gearbest.com/memory-cards/pp_28060.html 

Q

Hi, is this product real 4k or interpolated regards otto czapek

By otto czapek Jul-22/2017 18:57:46

A

Hello otto,

Yes, it is real 4K.

Q

is there anti shake or gyro function?

By shahinsha Jul-18/2017 10:12:00

A

Hello shahinsha,


There is anti shake but no gyro function.

Thank you for your inquiry.

Q

Hi, this camera connected to PC with system Windows 10? thank you

By Andreia Jul-17/2017 09:02:37

A

Hello Andreia,


No, this camera does not connect to PC with system Windows 10.

Thank you for your inquiry.


Q

Hello. Is there any option to record long videos, and not just ten minutes ones?

By Johnny Chaves Jul-15/2017 11:54:37

A

Hello Johnny,


Yes, you can set the mode to record long videos in the settings.

Thank you for your inquiry.

Q

Hi, is it an original Eken? Because it is not written in the title and you have another product more expensive in whitch there is : Eken H9R Thanks Alex

By Alex Jun-27/2017 19:22:16

A

Hello Alex,

Sorry it is not original item. It is made in China.


Q

Is a eken original camera?

By Daniel Godoy Cauich Jun-26/2017 23:28:26

A

Hello Daniel,

Rest assured that all of our products are genuine and original items. 

Let me know if you need any help.

Q

Is it H9R or H9Rse?

By Ricardo Jun-23/2017 15:24:00

A

Hello Ricardo,
This item Model is H9R .

Q

Hello What is the maximum depth that the waterproof case supports during a dive? Best Regards Pedro

By Pedro Costa Jun-11/2017 21:12:01

A

Hello Pedro, 
Thanks for your inquiry.


Please note that it is 3m water resistance remote controller 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How long would it take to get to Merida Yucatan Mexico?

By Holiver Jun-23/2017 21:01:08

A

Hello Holiver,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Want a spare battery. Need the link to order the spare battery.

By Larry Jul-06/2017 04:31:56

A

Hello Larry,

You can consider the battery here http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_356904.html