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Customer Q&A

  • All(33)
  • Product Information(21)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(5)
  • Others(4)
Q

Hi, I live in Queensland Australia on the Gold Coast. I would like two of these for my kids for Christmas and need to know if they will get to me in time. Please advise so that I can proceed with the order. Thank you, Stephen

By Stephen Dec-14/2018 06:03:31

A

Hello Stephen,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the shipping cost to California

By Vicky Mubarakah Oct-19/2018 02:18:08

A

Hello Vicky,                                                                                                                                                                                                                

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hello what is the total cost, taxes , shipping , for this felun ft011 rc boat shipped to Canada Ontario , Canadian dollars. Thankyou

By Jim ruddell Apr-17/2018 12:06:36

A

Hello Jim,

Prices and availability of items are subject to change without notice. 

The prices do not include import tax and duties, should your package become 

examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.


You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  


Q

Will you also send this product to Estonian? Janek

By Janek Oct-06/2017 19:16:21

A

Hello Janek,
Yes, we can ship to Estonia Via Expedited Shipping.


Q

Hello Can be used in salt water (at sea)? thank you

By lufalco Jun-08/2017 19:53:48

A

Hello lufalco, 
Thanks for your inquiry.


Please note that it can be used in salt water 

Q

Bonjour , y a t'il la batterie 2200mah pour l'achat de ce produit merci

By Thiers May-15/2017 23:37:09

A

Hello Thiers, 
Boat Battery: 14.8V 2200mAh 30C lithium battery ( built-in )

Q

o barco vem com a bateria??

By Hugo Cesar Gonçalves Apr-19/2017 01:58:29

A

Hello Hugo,

Transmitter Battery: 6 x 1.5V AA dry battery ( not included )

Sorry that there is no battery in the package.

Q

gostaria de saber uma estimativa do valor dos impostos que eu vou parar quando o item chegar no brasil , e se e possivel decharar um valor baixo para que eu pague um valor baixo no imposto

By Hugo Cesar Gonçalves Apr-18/2017 03:49:56

A

Hello Hugo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here:http://www.gearbest.com/about/shipping-methods.html   


Q

ESTOU INTERESSADO NO ITEM, MAS GOSTARIA DE UMA RESPOSTA , QUANTO TEMPO PARA ENTREGA DO ITEM NO MODO EMS PARA O BRASIL?

By Hugo Cesar Gonçalves Apr-18/2017 03:39:45

A

Hello Hugo,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

ESTOU INTERESSADO NO ITEM, MAS GOSTARIA DE UMA RESPOSTA , QUANTO TEMPO PARA ENTREGA DO ITEM NO MODO EMS PARA O BRASIL?

By Hugo Cesar Gonçalves Apr-18/2017 03:39:40

A

Hello Hugo,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello Can be used in salt water (at sea)? thank you

By lufalco Jun-08/2017 19:53:48

A

Hello lufalco, 
Thanks for your inquiry.


Please note that it can be used in salt water 

Q

Bonjour , y a t'il la batterie 2200mah pour l'achat de ce produit merci

By Thiers May-15/2017 23:37:09

A

Hello Thiers, 
Boat Battery: 14.8V 2200mAh 30C lithium battery ( built-in )

Q

o barco vem com a bateria??

By Hugo Cesar Gonçalves Apr-19/2017 01:58:29

A

Hello Hugo,

Transmitter Battery: 6 x 1.5V AA dry battery ( not included )

Sorry that there is no battery in the package.

Q

gostaria de saber uma estimativa do valor dos impostos que eu vou parar quando o item chegar no brasil , e se e possivel decharar um valor baixo para que eu pague um valor baixo no imposto

By Hugo Cesar Gonçalves Apr-18/2017 03:49:56

A

Hello Hugo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here:http://www.gearbest.com/about/shipping-methods.html   


Q

ESTOU INTERESSADO NO ITEM, MAS GOSTARIA DE UMA RESPOSTA , QUANTO TEMPO PARA ENTREGA DO ITEM NO MODO EMS PARA O BRASIL?

By Hugo Cesar Gonçalves Apr-18/2017 03:39:45

A

Hello Hugo,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

ESTOU INTERESSADO NO ITEM, MAS GOSTARIA DE UMA RESPOSTA , QUANTO TEMPO PARA ENTREGA DO ITEM NO MODO EMS PARA O BRASIL?

By Hugo Cesar Gonçalves Apr-18/2017 03:39:40

A

Hello Hugo,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

If I order one. How do i request a charger that works in the United States be in the order?

By Rob Mar-15/2017 13:36:59

A

Hello Rob


Thank you for your inquiry.

You can leave us a message when you make the order.

Thank you, Let me know if you need any help.

Have a nice day!


Q

è possibile avere una batteria di riserva che abbia più durata

By Alessandro Chicconi Nov-15/2016 21:32:14

A

Hello Alessandro, 


Thank you for your inquiry.

Yes,we have spare battery for this product,this is the link of the battery:http://www.gearbest.com/rc-boat-parts/pp_356459.html

Q

does it come with the USA power adapter I ask because the first review video he said it was missing

By Fireflyknight Sep-22/2016 17:09:13

A

Hello Fireflyknight,

The item  has an EU charger, but we can send a right plug for you .


Q

what size motor does it have? what is the prop size? Thank you

By Mark Sep-15/2016 00:55:55

A

Hi,Mark

Thanks for your inquiry.

Prop size(L*W):8*2cm

Motor size(L*W):5*3cm


Q

Hi. I want this product. Can you wait and left one, I will pay today

By Ivan Jun-28/2016 03:18:33

A

Hello,

The item is in stock now.

Welcome to buy items on our website.

Q

Hello what is the total cost, taxes , shipping , for this felun ft011 rc boat shipped to Canada Ontario , Canadian dollars. Thankyou

By Jim ruddell Apr-17/2018 12:06:36

A

Hello Jim,

Prices and availability of items are subject to change without notice. 

The prices do not include import tax and duties, should your package become 

examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.


You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  


Q

Dear Sir, I wonder if you do installments on the card how often? Hug, Peter Savio

By Pedro Sávio May-26/2016 13:14:22

A

Hi,Pedro

Thanks for your inquiry.

Sorry to tell you that we do not do installments on the card.

Q

Hi, I live in Queensland Australia on the Gold Coast. I would like two of these for my kids for Christmas and need to know if they will get to me in time. Please advise so that I can proceed with the order. Thank you, Stephen

By Stephen Dec-14/2018 06:03:31

A

Hello Stephen,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the shipping cost to California

By Vicky Mubarakah Oct-19/2018 02:18:08

A

Hello Vicky,                                                                                                                                                                                                                

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Will you also send this product to Estonian? Janek

By Janek Oct-06/2017 19:16:21

A

Hello Janek,
Yes, we can ship to Estonia Via Expedited Shipping.


Q

Wht is not possible to ship to Serbia

By gosa Jul-25/2016 20:50:03

A

Hello gosa,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

why cant this product be shipped to Canada? I would buy more stuff if shipping to Canada was possible?

By doug Jul-19/2016 23:45:46

A

Hello doug,                                                                                                                     We can ship it to Canada with Standrad shipping method.

Q

where can I get extra battery

By larry Oct-04/2016 15:06:05

A

Hi,larry

Thanks for your inquiry.

You can refer to:http://www.gearbest.com/rc-boat-parts/pp_356459.html?wid=21 

Q

whats the differences between ft011 and the ft012 and which ones better is one is fa

By todd cox Jul-15/2016 18:28:39

A

Hi,todd

Thanks for your inquiry.


http://www.gearbest.com/m-goods-sn-171933201.htm

New high speed RC boat, speed up to 50km per hour
High quality guarantees its stable performance
New design idea, novel appearance and exquisite workmanship
Built-in water cooling system, safe and reliable
2.4G frequency technology can make it feature high capacity of resisting disturbance
Various functions like go forward / backward, turn left and right, with righting function, can be easily controlled

Specifications:
Transmitter frequency: 2.4G 
Speed: 50 km/h
Playing time: 5 - 6 minutes
Charge time: About 180 minutes
Control distance: 100 - 150 meters
Boat Battery: 14.8V 2200mAh 30C lithium battery
Transmitter Battery: 6 x 1.5V AA dry battery ( not included )
Function: Forward, backward, turn left and right, with righting function



http://www.gearbest.com/rc-boats/pp_212520.html

Premium plastic housing case, lightweight yet durable to use
Automatically flip over once it is capsized
Easy operation, long lifespan and high stability
With water-cooling system, RC boat ensures long-lasting and stable racing in the water
Equipped with super power two-way speed controller, brushless motor and large capacity lithium battery
Function: Brushless motors, water circulating cooling, forward / backward, left / right turn, automatic flip over function
Protection function: Over-charge and over-discharge function
Electronic speed control system has been designed with protection to avoid damage form over-current, over-voltage, low voltage and motor blocked etc.
Also feature over-charge and over-discharge protection

Specifications:
Model: FT012
Speed: 45 Km/H
Using time: 5 to 6 minutes 
Charge time: About 180 minutes 
Control distance: 100 to 150 Meters
Transmitter frequency: 2.4G 
Battery: 11.1V 1800mAh 25C lithium battery 
Battery of transmitter: 6 x 1.5V AA dry batteries ( Not included ) 
If you want to have vivid and excited boat racing, you should not miss this RC boat out!


The FT011 is better than FT012,the FT011 is faster.


Q

I was inquiring on models RC Feilun FT011 RC Boat can be raced against each other(same model) without frequency interference? I just purchased 2 each model FT011, & want to race with one another? Will they automatically change frequency themselves, or purchase models with different frequency? There wasn't any mentioning about the same models working or racing with one another. Thanks.

By rp May-18/2016 14:44:25

A

Hi,rp

Thanks for your inquiry.

They can be raced against each other(same model) without frequency interference.

Q

In case of you can get free shipping . Why do not you send free shipping . ? I would appreciate your assistance in shipping.

By EJDER May-05/2016 16:42:53

A

Hello EJDER,

We offer a large selection of products that are available with free shipping.

At Gearbest, FREE shipping via Flat Rate Shipping is available for most of items.
However if the item(s) is oversized or overweight, they must be shipped using Standard Shipping or Expedited Shipping instead.An additional shipping fee will be applied in such cases.
Delivery cost depends on the shipping method that is selected and weight along with the shipping time and the destination country.