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Customer Q&A

  • All(95)
  • Product Information(74)
  • Stock Status(7)
  • Payment(2)
  • About Shipping(6)
  • Others(6)
Q

Does the Transmitter/controller include a video viewer for FPV display?

By Don May-28/2018 17:01:01

A

Hello Don, 
Thanks for your inquiry.

Yes it can support 5.8G FPV Real-time Video Transmission.

Q

hello I wonder if it comes with one eixo cardan Brushless, or I have to buy separate.

By Alessandro Mar-08/2018 16:17:34

A

Hello Alessandro,
For the item, please check the package contents as follows:

Package Contents: 1 x RC Quadcopter ( Battery Included ), 1 x Transmitter, 1 x EU Charger, 2 x Landing Gear, 1 x Camera, 1 x 1-axis Brushless Gimbal    



Q

Why the shipping cost to Greece is so expensive?(100euro)

By Dimitris Oct-01/2017 08:48:15

A

Hello Dimitris,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

May I please know what do you mean by discontinued, I am unable to purchase the Hubsan X4 Pro?

By GOH GUAN CHUN Aug-01/2017 23:23:09

A

Hello GOH,
We are sorry this item out of stock now.

Q

Please i want to know if hubsan x4 pro can fly indoor. thanks

By Francis Joseph Jun-22/2017 13:33:28

A

Hello Francis, 
Thanks for your inquiry.


Please note that it can fly indoor 

Q

Salve, Non capito se ha la funzione follow me?

By Mauro Feb-26/2017 16:01:20

A

Hello Mauro,

It have has the function Automatic Return

Hope you enjoy shopping here with us.

Q

Al prezzo dichiarato aggiungo le spese di spedizione ..non ci sono altre spese oltre questa?..dogana o altre tasse! Fatemi sapere Grazie Luca

By Luca Feb-25/2017 21:49:10

A

Hello Luca,
Only price of the item and shipping cost.

Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Q

EU plug can you direct me to type of converter adapter plug I need for this, live in US. Thanks will buy once I understand what plug I need to get and where from..

By Jeff Bryer Feb-19/2017 19:23:08

A

Hello Customer,

There is adapter inside. It is from China.

Q

Does this drone have a follow me mode or not the husband H109s x4 5.8

By Alberto hiraldo Feb-17/2017 21:40:16

A

Hello Alberto


Thank you for your inquiry.

GPS Mode:
GPS position and hovering, making the flight more accurate and safer.

It is Hubsan H109S X4 PRO. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

is it FPV..

By Alain Feb-17/2017 17:57:43

A

Hello Alain


Thank you for your inquiry.

Yes, it is FPV.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does the Transmitter/controller include a video viewer for FPV display?

By Don May-28/2018 17:01:01

A

Hello Don, 
Thanks for your inquiry.

Yes it can support 5.8G FPV Real-time Video Transmission.

Q

hello I wonder if it comes with one eixo cardan Brushless, or I have to buy separate.

By Alessandro Mar-08/2018 16:17:34

A

Hello Alessandro,
For the item, please check the package contents as follows:

Package Contents: 1 x RC Quadcopter ( Battery Included ), 1 x Transmitter, 1 x EU Charger, 2 x Landing Gear, 1 x Camera, 1 x 1-axis Brushless Gimbal    



Q

Please i want to know if hubsan x4 pro can fly indoor. thanks

By Francis Joseph Jun-22/2017 13:33:28

A

Hello Francis, 
Thanks for your inquiry.


Please note that it can fly indoor 

Q

Salve, Non capito se ha la funzione follow me?

By Mauro Feb-26/2017 16:01:20

A

Hello Mauro,

It have has the function Automatic Return

Hope you enjoy shopping here with us.

Q

EU plug can you direct me to type of converter adapter plug I need for this, live in US. Thanks will buy once I understand what plug I need to get and where from..

By Jeff Bryer Feb-19/2017 19:23:08

A

Hello Customer,

There is adapter inside. It is from China.

Q

Does this drone have a follow me mode or not the husband H109s x4 5.8

By Alberto hiraldo Feb-17/2017 21:40:16

A

Hello Alberto


Thank you for your inquiry.

GPS Mode:
GPS position and hovering, making the flight more accurate and safer.

It is Hubsan H109S X4 PRO. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

is it FPV..

By Alain Feb-17/2017 17:57:43

A

Hello Alain


Thank you for your inquiry.

Yes, it is FPV.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Will FPV Goggles work with Hubsan X4 Pro. You sell a lot of different Goggles, will they all Work. If not which one will work so I can order one.

By Richard Thompson Feb-16/2017 20:45:52

A

Hello Richard

Thank you for your inquiry.

It supports 5.8 G.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi! what 3 axis gimbal is compatible with this quadcopter?

By rudolfs Feb-02/2017 12:41:36

A

Hello rudolfs, 

Thank you for your inquiry.

It is 7CH 6-axis Gyro. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Can I mount a Gopro 5 in this one axis gimbal? And can i connect Gopro 5 to streaming video on FPV1 transmitter?

By Calogero Feb-01/2017 14:40:57

A

Hello Calogero,

Thank you for your inquiry.

Yes, you can mount a Gopro 5 in this one axis gimbal. And it can support to connect Gopro 5 to streaming video on FPV1 transmitter.

Please feel free to contact us if further questions.Thank you for your attention.


Q

May I please know what do you mean by discontinued, I am unable to purchase the Hubsan X4 Pro?

By GOH GUAN CHUN Aug-01/2017 23:23:09

A

Hello GOH,
We are sorry this item out of stock now.

Q

when will be available this product for sale EC

By JON Oct-24/2016 12:53:13

A

Hello JON
Yes, we have stock, please feel free to order it.
Best Regards

Q

Will it be able to buy in europe with lower shiping price anymore? with this discount? :/

By Gintaras Sep-16/2016 10:04:50

A

Hello Gintaras,                                                                                                                                                            

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

  1. Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country. 

Regarding the item http://www.gearbest.com/m-goods-sn-184597801.htm , the price is $359.99 .

There is not an additional discount at the moment, please kindly check our website .

 

Q

Hi when are you planning to have this available from EU stock? rgds

By jorge Aug-15/2016 20:35:36

A

Hello jorge,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please  attention to  our website.Thank you for your attention.

Q

when is it back in stock it goes out of stock the minute I go to bye it plzget it back in soon

By mojo Jul-19/2016 08:22:22

A

Hello mojo, 

This item is in stock for dispatch at present, you can have your order any time.         

Thanks for your attention.

Q

when is it back in stock

By ___mojo___ Jun-20/2016 17:36:50

A

Hello,

The item is in stock now.

Welcome to buy items on our website.

Q

When will th x4 pro standard edition be on stock again in Europe ?

By Rob May-21/2016 20:50:26

A

Hello Rob,
This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse, we will update it on the website.
Thank you for your attention.

Q

Can I price-match if it comes from another country? Because you guys sell it cheaper on this website and I would like if I could buy it for the china price for the stock in the US.

By Isaac Linkowski Jan-02/2017 18:27:54

A

Hello Isaac,
Yes, you can.

There is a option on the webpage of the product for price match.

Please check it

Q

Hello I would like to know what the price will be since i live in Canada and if you know what the shipping would be also

By Wayne Aug-24/2016 15:10:43

A

Hello Wayne,
You can see the Shipping costs and delivery time during the check out. 

Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Why the shipping cost to Greece is so expensive?(100euro)

By Dimitris Oct-01/2017 08:48:15

A

Hello Dimitris,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Al prezzo dichiarato aggiungo le spese di spedizione ..non ci sono altre spese oltre questa?..dogana o altre tasse! Fatemi sapere Grazie Luca

By Luca Feb-25/2017 21:49:10

A

Hello Luca,
Only price of the item and shipping cost.

Taxes may apply for imported goods/services and is regulated by the country law. GearBest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Q

good morning, to be look like this message for me. We are very sorry, no shipping method is suitable for your order. If it contains batteries, e-cig products, or items over 100cm length, please un-select them, then view available shipping options. (1 Second). why i can't to buy ?

By mateus da mata Santos Nov-07/2016 12:37:31

A

Hello mateus,
Sorry that means we can't ship it to your country due to the shipping limit. We appreciate your order but we can't help in this case.

Q

Hello, could you tell me how many clearance fees for delivery china warehouse to Belgium? Thank you for your reply.

By lejal Aug-27/2016 07:57:49

A

Hello lejal,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

About shipping to Macedonia,do you ship to it and how much it costs ?

By kRISTIJAN Jun-23/2016 13:40:40

A

Hello kRISTIJAN,


Yes, we ship everywhere in the world from the CN warehouse.    

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hi, would you be able to tell me if I can have this product delivered in Johannesburg South Africa and what the cost would be please. Thanks

By Ian May-27/2016 19:08:35

A

Hello Ian,                                                                                                                                                                         We ship to  Johannesburg South Africa.                                        

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Buon giorno,chiedo se ci sono spese doganali per l'Italia.Inoltre vorrei ordinare una batteria di scorta ma voi non la proponete come mai?Grazie.

By arnaldo Jan-15/2017 10:15:09

A

Hello arnaldo,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

Package content says that u get 1x eu charger: Does that charger charge drone's battery?

By Sandro Jan-07/2017 19:57:51

A

Hello Sandro

Thank you for your inquiry.

Yes, it charges the battery of the drone. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

How can i get a parachute with this drone?

By Sandro Jan-07/2017 19:25:00

A

Hello Sandro,

Thank you for your inquiry.

Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x 11.1V 7000mAh Li-Po Battery, 1 x EU Charger, 2 x Landing Gear, 1 x Camera, 1 x 1-axis Brushless Gimbal. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

this product add 2axis gimbal and 4k camera . if it passible

By akshtih Jul-27/2016 10:37:33

A

Hi,akshtih

Thanks for your inquiry.

You can add 2axis gimbal and 4k camera.

Q

Is it possible to have a transmitter in mode 1 ?...Thanks in advance

By LAURENT Jun-08/2016 16:31:18

A

Hello LAURENT,
It comes with mode 2 (Left Hand Throttle).

Q

The camera is it included in the package ?

By Sabbat May-18/2016 14:32:21

A

Hello Sabbat,
It includes the 1080P HD Camera.