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Customer Q&A

  • All(30)
  • Product Information(25)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others(2)
Q

Does it have Headless mode?

By Eric Jan-30/2018 01:29:43

A

Hello Eric,
Thanks for your inquiry.

Sorry, it does not have the Headless mode.

Q

I want to buy 3 of these, but before I do I need to confirm this package contains the drones battery? Other sites selling this drone list the drone battery in the list of contents.

By G. Gamble Nov-05/2017 22:29:25

A

Hello G.,
There is detailed information :

Transmitter Power: 4 x AAA battery (not included) 
Model Power: 1 x Lithium battery(included)

Q

HI How much will it be for the drone and 2 additional Batteries (in separated shipping to avoid tax)? can you send me your offer? regards Rotem

By ROTEM Oct-14/2017 05:53:22

A

Hello ROTEM,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.

Sometimes prices will increase or decrease.These are market's facts.   

We have price protection guarantee. 


Q

Does it transmit real time video to the controller or smart phone?

By Itamar Jul-17/2017 07:03:00

A

Hello Itamar,


No, it does not transmit real time video to the controller or smart phone.

Thank you for your inquiry.

Q

Priority Line come with tracking number?

By Roi Jul-01/2017 12:50:43

A

Hello Roi,
Yes it has tracking number.

Q

How many megapixels is the camera

By Maqsood Jun-23/2017 18:35:12

A

Hello Maqsood,
The built in 720P camera are tuned amazingly to capture pictures and videos from the sky.

Q

Could you tell me if this drone has "follow me" mode. Thank you

By Shane Berry Jun-17/2017 10:47:59

A

Hello Shane, 
Thanks for your inquiry.

Function: Up / Down, Turn Left / Right, Forward / Backward, Spin, GPS Positioning, One Key to Return, with Camera

There is no follow me mode



Q

can the Hubsan X4 H502E 2.4G Drone remote work with Hubsan x4 H107C RC Quadcopter 2.4GHz drone ? pleas help me

By rotem Jun-05/2017 16:52:51

A

Hello, rotem

Thank you for the inquiry.

Sorry, they are not the compatible item, the remote can not work on H107C RC drone.

Please feel free to contact us if you have additional questions.

Q

usado comando do 502s em drone 502e não recebo filme em ucd

By antonio joaquim vicente Apr-21/2017 08:47:18

A

Hello antonio
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

What type of external memory card must be bought with? Thank you

By Yannis Mar-10/2017 16:01:12

A

Hello Yannis,
This product suppport external storage card 3 - 32GB.

Q

Does it have Headless mode?

By Eric Jan-30/2018 01:29:43

A

Hello Eric,
Thanks for your inquiry.

Sorry, it does not have the Headless mode.

Q

I want to buy 3 of these, but before I do I need to confirm this package contains the drones battery? Other sites selling this drone list the drone battery in the list of contents.

By G. Gamble Nov-05/2017 22:29:25

A

Hello G.,
There is detailed information :

Transmitter Power: 4 x AAA battery (not included) 
Model Power: 1 x Lithium battery(included)

Q

Does it transmit real time video to the controller or smart phone?

By Itamar Jul-17/2017 07:03:00

A

Hello Itamar,


No, it does not transmit real time video to the controller or smart phone.

Thank you for your inquiry.

Q

How many megapixels is the camera

By Maqsood Jun-23/2017 18:35:12

A

Hello Maqsood,
The built in 720P camera are tuned amazingly to capture pictures and videos from the sky.

Q

Could you tell me if this drone has "follow me" mode. Thank you

By Shane Berry Jun-17/2017 10:47:59

A

Hello Shane, 
Thanks for your inquiry.

Function: Up / Down, Turn Left / Right, Forward / Backward, Spin, GPS Positioning, One Key to Return, with Camera

There is no follow me mode



Q

usado comando do 502s em drone 502e não recebo filme em ucd

By antonio joaquim vicente Apr-21/2017 08:47:18

A

Hello antonio
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

What type of external memory card must be bought with? Thank you

By Yannis Mar-10/2017 16:01:12

A

Hello Yannis,
This product suppport external storage card 3 - 32GB.

Q

Is there any model of this with FPV system? or is there an FPV system that we can plug to this to buy separately. BR

By Kasun Nanayakkara Feb-17/2017 10:43:56

A

Hello Kasun,


This model is not with FPV system. Please do not plug FPV sytem to this.


Thanks for your inquiry.

Q

Could you please let me know if it already comes with the updated firmwareCould you please let me know if it already comes with the updated firmware ?

By Claudemir da Silva Feb-16/2017 15:24:38

A

Hello Claudemir, 


Thank you for your inquiry.

Yes,it's already comes with the updated firmware.

Q

Olá. Pode tirar fotos e fazer video? Qual o cartão de memória? Obrigado

By Vitor Santos Feb-16/2017 13:52:48

A

Hello Vitor,

It can take photo and video

No storage in the product but it suppport external storage card 3 - 32GB.

Q

Hi,where its stay EU warehouse?Country? Thanks

By Dubravko Nov-28/2016 20:44:32

A

Hello Dubravko,

Our EU warehouse is in UK. Thank you for your attention. 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Priority Line come with tracking number?

By Roi Jul-01/2017 12:50:43

A

Hello Roi,
Yes it has tracking number.

Q

Tengo una duda si compro hoy 8/11/2016 el dron hudsan x4 h502e en cuanto tiempo llegaria aqui a Honduras??

By Israel Gonzalez Nov-08/2016 18:43:40

A

Hello Israel,

Thank you for your inquiry.

Shipping time depends on the shipping method you choose. 

You can check 'Shipping Cost To' on the item page. 

Thank you for your inquiry.

Q

HI How much will it be for the drone and 2 additional Batteries (in separated shipping to avoid tax)? can you send me your offer? regards Rotem

By ROTEM Oct-14/2017 05:53:22

A

Hello ROTEM,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Please note all our items come from China and prices vary often according to many factors such as currency exchange and suppliers.

Sometimes prices will increase or decrease.These are market's facts.   

We have price protection guarantee. 


Q

can the Hubsan X4 H502E 2.4G Drone remote work with Hubsan x4 H107C RC Quadcopter 2.4GHz drone ? pleas help me

By rotem Jun-05/2017 16:52:51

A

Hello, rotem

Thank you for the inquiry.

Sorry, they are not the compatible item, the remote can not work on H107C RC drone.

Please feel free to contact us if you have additional questions.