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Customer Questions & Answers

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  • Product Information(26)
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Q

What type of electrical plug is that? Will it work in North America?

By Dave Nov-14/2018 23:05:49

A

Hello  Dave,


It comes with EU plug.

We will send an correct adapter.


Q

Good, I would like to know how the recordings are saved? Can it be saved in the cloud?

By Fabian Sep-26/2018 20:34:36

A

Hello Fabian,


We are sorry that there can't be a cloud, it can be saved on a computer or on a mobile phone.

Let me know if you need any further assistance. 


Q

Does this device support motion detection alert via FTP?

By Nat Aug-08/2018 11:41:43

A

Hello Nat,

I apologize for my late response.

The device supports motion detection alert via FTP.Thank you.

Q

Can the camera be run via a cable?

By Daniel Apr-16/2018 19:04:39

A

Hello Daniel,
Thanks for your inquiry.

Sorry, the item cannot be run via a cable.

Q

Hello. Does this camara pick up sound?

By António Mar-18/2018 00:33:06

A

Hello António,

No, sorry.

Q

I know the power cable is 5V/2A, but what is the size of the power connector? Is it 5.5mm x 2.1mm? Is it 1.35x3.5mm? I need to know which power cable erxtender to buy...

By Shai Feb-04/2018 19:43:20

A

Hello Shai,

It is 5.5mm x 2.1mm.


Q

Hi, Does this camera work with an Smartphone Android App,, like Doby ,for exemple?

By Luis Sep-29/2017 10:09:38

A

Hello Luis,

Self research and development APP, support for iPhone / Android smart phones.
Please search and download "e-view7" in APP store.

Q

Hello, can I use a Power Over Ethernet injector to power HW0043 or it must be powered via its charging cable?

By Carlo May-13/2017 15:35:10

A

Hello Carlo,


The item has its own power adapter. Or you can have a try with another adapter.

Package Contents: 1 x IP Camera, 1 x Bracket, 1 x Power Adapter, 1 x Antenna, 1 x Ethernet Cable, 3 x Screw, 1 x English User Manual

Q

I received the product and installed in well. Then I don't see how to mount SD card. Does this product support SD card recording? If so, please advise me how to record. Thank you for your information in advance. Regards, Kevin Lee

By Kevin Mar-05/2017 02:38:11

A

Hello Kevin,
It does not support SD card. The record can only be saved in the computer. Thanks for your support.

Q

Hi is have Ram for record and if have full auto remove .

By mohammad Feb-14/2017 15:50:00

A

Hello mohammad


Thank you for your inquiry.

It does not support SD record.

Thank you, Let me know if you need any help.

Have a nice day!


Q

What type of electrical plug is that? Will it work in North America?

By Dave Nov-14/2018 23:05:49

A

Hello  Dave,


It comes with EU plug.

We will send an correct adapter.


Q

Good, I would like to know how the recordings are saved? Can it be saved in the cloud?

By Fabian Sep-26/2018 20:34:36

A

Hello Fabian,


We are sorry that there can't be a cloud, it can be saved on a computer or on a mobile phone.

Let me know if you need any further assistance. 


Q

Does this device support motion detection alert via FTP?

By Nat Aug-08/2018 11:41:43

A

Hello Nat,

I apologize for my late response.

The device supports motion detection alert via FTP.Thank you.

Q

Can the camera be run via a cable?

By Daniel Apr-16/2018 19:04:39

A

Hello Daniel,
Thanks for your inquiry.

Sorry, the item cannot be run via a cable.

Q

Hello. Does this camara pick up sound?

By António Mar-18/2018 00:33:06

A

Hello António,

No, sorry.

Q

I know the power cable is 5V/2A, but what is the size of the power connector? Is it 5.5mm x 2.1mm? Is it 1.35x3.5mm? I need to know which power cable erxtender to buy...

By Shai Feb-04/2018 19:43:20

A

Hello Shai,

It is 5.5mm x 2.1mm.


Q

Hi, Does this camera work with an Smartphone Android App,, like Doby ,for exemple?

By Luis Sep-29/2017 10:09:38

A

Hello Luis,

Self research and development APP, support for iPhone / Android smart phones.
Please search and download "e-view7" in APP store.

Q

Hello, can I use a Power Over Ethernet injector to power HW0043 or it must be powered via its charging cable?

By Carlo May-13/2017 15:35:10

A

Hello Carlo,


The item has its own power adapter. Or you can have a try with another adapter.

Package Contents: 1 x IP Camera, 1 x Bracket, 1 x Power Adapter, 1 x Antenna, 1 x Ethernet Cable, 3 x Screw, 1 x English User Manual

Q

I received the product and installed in well. Then I don't see how to mount SD card. Does this product support SD card recording? If so, please advise me how to record. Thank you for your information in advance. Regards, Kevin Lee

By Kevin Mar-05/2017 02:38:11

A

Hello Kevin,
It does not support SD card. The record can only be saved in the computer. Thanks for your support.

Q

Hi is have Ram for record and if have full auto remove .

By mohammad Feb-14/2017 15:50:00

A

Hello mohammad


Thank you for your inquiry.

It does not support SD record.

Thank you, Let me know if you need any help.

Have a nice day!


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!