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Customer Questions & Answers

  • All(50)
  • Product Information(39)
  • Stock Status(3)
  • Payment
  • About Shipping(6)
  • Others(2)
Q

How long for this to be delivered to a UK address?

By F Mawby Dec-10/2018 10:14:39

A

Hello F,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does it good for iphone 6s ?

By ofir Apr-12/2018 20:00:16

A

Hello ofir, 
Thanks for your inquiry.

Yes it can work with Iphone 6s.

Q

Is this Original Xiaomi Mi Pro Power Bank - GOLDEN version, PLM03ZM or PLM02ZM?

By Customer Mar-20/2018 10:33:48

A

Hello Customer,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Ab wann ist sie wieder Lieferbar?

By MartinB86 Oct-17/2017 09:36:05

A

Hello MartinB86,
We are sorry this item out of stock.

Q

Hello. Is it possible to charge my phone which is not micro USB type C ?

By Thiry Jluc Sep-15/2017 18:29:38

A

Hello Thiry,


Type-C USB charge and discharge, USB Type-C adapter can charge the phone also support Type-C charger for mobile power charging directly. 


Let me know if you need any further assistance. 


Q

Hello, I found some unclear information about it. Is this really able to charge from USB-C to other device? I found some review that "USB-C is not bidirectional charging, just for charging battery and not for charging device" Could you tell me exact information of this product?

By Yu Aug-29/2017 12:49:40

A

Hello Yu,
 Type-C USB charge and discharge, USB Type-C adapter can charge the phone also support Type-C charger for mobile power charging directly.

Q

Why can´t you ship this producto to El Salvador?

By Osmin Gutierrez Jul-17/2017 19:47:23

A

Hello Osmin,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, when will be the item in stock? Thanks

By Adam Mar-26/2017 08:47:01

A

Hello Adam,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock.

 Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. Thanks so much for your understanding. 


Q

i want it, but is out of stock.. when does it wil be available again? thank you very much

By Pietro Feb-15/2017 18:46:50

A

Hello Pietro,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Q

Hello, You really not ship to Lithuania?

By Vincas Feb-08/2017 07:17:23

A

Hello Vincas,
Sorry, it can not be shipped to Lithuania.

Q

does it good for iphone 6s ?

By ofir Apr-12/2018 20:00:16

A

Hello ofir, 
Thanks for your inquiry.

Yes it can work with Iphone 6s.

Q

Is this Original Xiaomi Mi Pro Power Bank - GOLDEN version, PLM03ZM or PLM02ZM?

By Customer Mar-20/2018 10:33:48

A

Hello Customer,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Hello. Is it possible to charge my phone which is not micro USB type C ?

By Thiry Jluc Sep-15/2017 18:29:38

A

Hello Thiry,


Type-C USB charge and discharge, USB Type-C adapter can charge the phone also support Type-C charger for mobile power charging directly. 


Let me know if you need any further assistance. 


Q

Hello, I found some unclear information about it. Is this really able to charge from USB-C to other device? I found some review that "USB-C is not bidirectional charging, just for charging battery and not for charging device" Could you tell me exact information of this product?

By Yu Aug-29/2017 12:49:40

A

Hello Yu,
 Type-C USB charge and discharge, USB Type-C adapter can charge the phone also support Type-C charger for mobile power charging directly.

Q

i want it, but is out of stock.. when does it wil be available again? thank you very much

By Pietro Feb-15/2017 18:46:50

A

Hello Pietro,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Q

the type c port is only input or input and output (so you can charge a phone with a type c to type c cable)? thanks

By Pietro Jan-22/2017 21:58:55

A

Hello Pietro,
Yes it's both input and output.

Q

Hello, Is the Powerbank an official product of Xiaomi? And is it the newest Model of Powerbank? Does it support QuickCharge 3.0 and USB Type-C Input & Output? Best Regards Salar

By Salar Jan-21/2017 17:50:32

A

Hello Salar,

It is an official product of Xiaomi.

It is not the newest Model of Powerbank.

It supports QuickCharge 3.0 and USB Type-C Input & Output.

Q

Can it be used to charge the new 13 inch MacBook Pro Late 2016? Obviously it won't completely charge but will it slow down the drain during the laptops use?

By S Tan Jan-09/2017 16:03:13

A

Hello S,


Please kindly note it couldn't be used to charge the new 13 inch MacBook Pro Late 2016.

Have a nice day.

Q

¿Con este producto puedo cargar una tablet Chuwi Hi 10pro? ¿Son compatibles? Es compatible cualquier móvil para poder cargarlo con este power bank? Gracias.

By Michu Jan-05/2017 12:27:27

A

Hello Michu

Thank you for your inquiry.

Yes, You can use it with  tablet Chuwi Hi 10pro.

As long as the input and output is the same, It can be used:http://prntscr.com/dsye0t. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does it charge a XIAOMI Mi Air 13,3" Notebook?

By Robert Jan-04/2017 07:49:54

A

Hello Robert,

Yes, the item can charge a XIAOMI Mi Air 13,3" Notebook.

Best Regards

Q

Ab wann ist sie wieder Lieferbar?

By MartinB86 Oct-17/2017 09:36:05

A

Hello MartinB86,
We are sorry this item out of stock.

Q

Hello, when will be the item in stock? Thanks

By Adam Mar-26/2017 08:47:01

A

Hello Adam,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock.

 Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. Thanks so much for your understanding. 


Q

Do you have inventory of this product?

By Jonathan Matarrita Johnson Aug-05/2016 13:44:49

A

Hello Jonathan,

This item is in stock for dispatch at present, you can have your order any time.         

Thanks for your attention. 

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

How long for this to be delivered to a UK address?

By F Mawby Dec-10/2018 10:14:39

A

Hello F,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Why can´t you ship this producto to El Salvador?

By Osmin Gutierrez Jul-17/2017 19:47:23

A

Hello Osmin,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, You really not ship to Lithuania?

By Vincas Feb-08/2017 07:17:23

A

Hello Vincas,
Sorry, it can not be shipped to Lithuania.

Q

hello how can i buy 2 QTY this item? thanks.

By JUNGSUK Jun-01/2016 13:28:59

A

Hello,

You can go to check the page of the item and you will see the key word"QTY", you can click the button"+" to add the quantity, or click the button"-" to reduce the quantity.

Q

Hi, i know that power bank can't fly by plane because of an international law. how can you ship it in Italy? thank you

By andrea Apr-10/2016 18:08:30

A

Hello andrea,
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

I live in South Korea Does shipped to Korea? What if the shipping is much shipped to Korea?

By jinwoo Apr-02/2016 14:19:04

A

Hello jinwoo,

Thank you for your inquiry,we can ship it to Korea for free shipping.Have a nice day.


Q

Hi, do I have to pay custom duties and VAT on arrival? I live in Europe.

By Dragos Jan-16/2017 09:43:41

A

Hello Customer,


Taxs totally depends on the local customs policy. We don't know how much or do youcustoms office will charge it or not.

The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.


Q

Dear sirs, I'd like to know if have any case for this power bank available. Thanks

By João Fidalgo Jun-02/2016 00:06:40

A

Hello João,
Yes, we have stock, please feel free to order it. 
Best Regards