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Customer Q&A

  • All(50)
  • Product Information(41)
  • Stock Status
  • Payment(2)
  • About Shipping(5)
  • Others(2)
Q

Does the product have an invoice?

By Shirlene Santana May-25/2017 16:41:08

A

Hello Shirlene,

We can send the invoice to you after shipment.

Q

It has update for android 6 via ota?

By Marciel Feb-14/2017 11:25:49

A

Hi  Android 5.1,


Thanky you for your inquiry.

It is Android 5.1

Thank you for your attention. 

Q

Does the phone come with Google Play Store pre-loaded?

By Fox Dec-23/2016 22:26:08

A

Hello Fox,

It has google play installed.

Q

Good Day!!! Upgrading to 6.0 is supported?

By fish Nov-19/2016 16:12:16

A

Hello fish,

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it.

Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Please feel free to contact us if you have any questions.


Q

Good Day!!! Upgrading to 6.0 is supported?

By fish Nov-19/2016 16:12:15

A

Hello fish,

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it.

Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Please feel free to contact us if you have any questions.


Q

It is not installed Android 6 system? You will not have to upgrade to Android 6?

By Alexandre Nov-06/2016 13:47:16

A

Hello Alexandre,

System: Android 5.1

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. 

Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Please feel free to contact us if you have any questions.


Q

its phone supports HSPA+ 900?

By Jose Hernández Sep-19/2016 08:30:15

A

Hi,Jose

Thanks for your inquiry.

It supports HSPA+ 900.

Q

Can this product support LTE on T-mobile carrier? how do I know it support ?

By david Sep-17/2016 07:35:21

A

Hello david,

Please confirm the network:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Tip: 

Unlocked for Worldwide use. Please ensure local area network is compatible. Click herehttp://maps.mobileworldlive.com/  for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


Best Regards


Q

Hi, This product works in 4G: TDD / 2600 MHz / 38 band?

By Bogdan Ion Sep-13/2016 20:10:02

A

Hello Bogdan,

This product works in 4G: TDD / 2600 MHz / 38 band. Thanks for your attention. 

Q

Works it in Italy ? Has it the Italian language ? thank you

By Antonino Sep-01/2016 13:45:13

A

Hello Antonino,

It is unlocked for Worldwide use. Please ensure local area network is compatible. click here(http://maps.mobileworldlive.com/ ) for Network Frequency of your country. Please check with your carrier/provider before purchasing this item. 

Network:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 900/2100MHz
   4G: FDD-LTE 800/900/1800/2100/2600MHz

Meanwhile, please rest assured  that this phone is with Italian.    

Thanks for your attention. 

Q

Does the product have an invoice?

By Shirlene Santana May-25/2017 16:41:08

A

Hello Shirlene,

We can send the invoice to you after shipment.

Q

It has update for android 6 via ota?

By Marciel Feb-14/2017 11:25:49

A

Hi  Android 5.1,


Thanky you for your inquiry.

It is Android 5.1

Thank you for your attention. 

Q

Does the phone come with Google Play Store pre-loaded?

By Fox Dec-23/2016 22:26:08

A

Hello Fox,

It has google play installed.

Q

Good Day!!! Upgrading to 6.0 is supported?

By fish Nov-19/2016 16:12:16

A

Hello fish,

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it.

Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Please feel free to contact us if you have any questions.


Q

Good Day!!! Upgrading to 6.0 is supported?

By fish Nov-19/2016 16:12:15

A

Hello fish,

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it.

Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Please feel free to contact us if you have any questions.


Q

It is not installed Android 6 system? You will not have to upgrade to Android 6?

By Alexandre Nov-06/2016 13:47:16

A

Hello Alexandre,

System: Android 5.1

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. 

Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Please feel free to contact us if you have any questions.


Q

its phone supports HSPA+ 900?

By Jose Hernández Sep-19/2016 08:30:15

A

Hi,Jose

Thanks for your inquiry.

It supports HSPA+ 900.

Q

Hi, This product works in 4G: TDD / 2600 MHz / 38 band?

By Bogdan Ion Sep-13/2016 20:10:02

A

Hello Bogdan,

This product works in 4G: TDD / 2600 MHz / 38 band. Thanks for your attention. 

Q

Works it in Italy ? Has it the Italian language ? thank you

By Antonino Sep-01/2016 13:45:13

A

Hello Antonino,

It is unlocked for Worldwide use. Please ensure local area network is compatible. click here(http://maps.mobileworldlive.com/ ) for Network Frequency of your country. Please check with your carrier/provider before purchasing this item. 

Network:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 900/2100MHz
   4G: FDD-LTE 800/900/1800/2100/2600MHz

Meanwhile, please rest assured  that this phone is with Italian.    

Thanks for your attention. 

Q

Hi Can you please tell me if the Vienna mobile phone will run 4g in the UK Kindest regards Tim

By Tim Aug-28/2016 09:01:34

A

Hello Tim,

It is unlocked for Worldwide use. Please ensure local area network is compatible. click here(http://maps.mobileworldlive.com/ ) for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.     

Network:
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 900/2100MHz
   4G: FDD-LTE 800/900/1800/2100/2600MHz

Thanks for your attention. 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

questo cellulare è supportato in italia

By GIANPAOLO May-13/2016 10:26:19

A

Hello, 

Please confirm the network:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Tip: 

Unlocked for Worldwide use. Please ensure local area network is compatible. click herehttp://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


Best Regards


Q

Non riesco a pagare con papale !!!

By Paolo ridolfi Apr-04/2016 17:06:34

A

Hello Paolo,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

i live in the republic of ireland can this phone be delivered there

By bernard Jun-29/2016 11:41:16

A

Hello,

Yes,we can ship the item to ireland.

Q

Is this for sale now? I want to buy one, but I won't because it says it will ship after April 30. Why is this? If I buy it now when will it be shipped?

By Ben Apr-16/2016 13:01:06

A

Hello Ben,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Envían a México?

By Jessica Apr-12/2016 16:27:57

A

Hello Jessica,
We ship everywhere in the world from the CN warehouse.

Q

Qual a estimativa de entrega deste produto em minha residencia? quanto tempo de garantia?

By roberto douglas Mar-29/2016 15:25:34

A

Hello roberto,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, You can send the phone to my home , from a European country? as the guarantee and duration of it serves? Thanks

By blas Mar-28/2016 15:11:24

A

Hi blas,

It depends on the shipping method you choose. Please refer to the below points.
1.Shipped by postal mail(Flat rate shipping and Standard shipping)
The package will be delivered to your house or mailbox by the local post office. In a few places, customer need to pick up the package at the local post office.
2.Shipped by express carrier(Expedited shipping)
The package will be delivered to your house by the express carrier such as DHL/UPS. You are required to sign for the package in front of the delivery man.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can this product support LTE on T-mobile carrier? how do I know it support ?

By david Sep-17/2016 07:35:21

A

Hello david,

Please confirm the network:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Tip: 

Unlocked for Worldwide use. Please ensure local area network is compatible. Click herehttp://maps.mobileworldlive.com/  for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.


Best Regards


Q

quanto custa em euros?

By luis caetano May-27/2016 11:26:29

A

Olá Luis,

Você está convidado a ver o preço em diferentes moedas no topo da nossa home page. No entanto, só aceitamos pagamentos em dólar americano.

Uma vez que você paga por Paypal e cartão de crédito o pagamento pedido será transformado em USD automaticamente.