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Customer Questions & Answers

  • All(78)
  • Product Information(44)
  • Stock Status(8)
  • Payment(2)
  • About Shipping(19)
  • Others(5)
Q

Do you know if it is compatible with Solidworks?

By KrisCork Dec-06/2018 23:32:55

A

Hello KrisCork, 
No ,I am sincerely sorry that it is not .

Q

Dear sir, What is the warranty on this product ? How long is the duration ? Thank you in advance

By Pierre-Louis Dec-06/2018 23:02:40

A

Hello Pierre-Louis
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can the extruder be change to be able to use a different size nozzle?

By Godfrey Nov-06/2018 20:22:21

A

Hello Godfrey,

Please note that you can change, but the nozzle size setting needs to be changed when slicing.


Let me know if you need any further assistance. 


Q

What is the weight of the total package? I want to have it delivered to my hotel and bring it back home, my concern is the weight so i can adjust my luggage

By Fredvine Galura Sep-13/2018 17:44:57

A

Hello Fredvine, 
Please kindly see these information :

Product weight: 8.5000 kg 
Package weight: 9.0200 kg 
Package Size(L x W x H): 51.00 x 34.50 x 21.50 cm / 20.08 x 13.58 x 8.46 inches

Q

Hello, is ANET A8 being delivered with a software for modelling?

By Zdenek Sep-05/2018 12:31:28

A

Hello Zdenek,


ANET A8 has not modeling software, only slicing software.

Q

How much does the freight cost?

By kleber Aug-09/2018 17:16:55

A

Hello kleber,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hello, How do I order just some parts if I need it? The screws and the Hot bed fixed aluminum plate has a screw hole that is stripped and I need to replace just those parts. Mine also came with the bearing Clamp missing on one of my Linear bearings as well. How can I order just these?

By Ryan Jul-19/2018 20:55:36

A

Hello Ryan,


Please refer to this link https://www.gearbest.com/3d-printer-parts-c_11400/

If there are available parts for this item, you can find via this link.

Q

Does this printer also support 230 volts? I bought the EU plug version and live in the Netherlands (where the wall socket voltage is 230v)

By Daan Jul-09/2018 18:32:23

A

Hello Daan,


We will send an adapter with all our products according to the order's country of delivery.


Q

I can't order it to my country, can You tell me why? I want to order to Poland but in shopping cart i got message " This item cannot be shipped to your country "

By Rafal Jul-01/2018 09:12:54

A

Hello Rafal,

Priority Line    8-19 business days    $8.45    

Expedited Shipping    3-8 business days    $23.74    

Standard Shipping    5-10 business days    $18.00    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    



Link here for more information:

http://i.prntscr.com/Or9w8gkeTiK5lABGdr3qtw.png 

Q

Hi, Do you make shipments to the Canary Islands, territory of Spain?

By Daniel D. Jun-28/2018 18:34:31

A

Hello Daniel,
Thanks for your inquiry.

Yes, the item can be shipped to Canary Islands.

Q

Do you know if it is compatible with Solidworks?

By KrisCork Dec-06/2018 23:32:55

A

Hello KrisCork, 
No ,I am sincerely sorry that it is not .

Q

Can the extruder be change to be able to use a different size nozzle?

By Godfrey Nov-06/2018 20:22:21

A

Hello Godfrey,

Please note that you can change, but the nozzle size setting needs to be changed when slicing.


Let me know if you need any further assistance. 


Q

What is the weight of the total package? I want to have it delivered to my hotel and bring it back home, my concern is the weight so i can adjust my luggage

By Fredvine Galura Sep-13/2018 17:44:57

A

Hello Fredvine, 
Please kindly see these information :

Product weight: 8.5000 kg 
Package weight: 9.0200 kg 
Package Size(L x W x H): 51.00 x 34.50 x 21.50 cm / 20.08 x 13.58 x 8.46 inches

Q

Hello, is ANET A8 being delivered with a software for modelling?

By Zdenek Sep-05/2018 12:31:28

A

Hello Zdenek,


ANET A8 has not modeling software, only slicing software.

Q

Hello, How do I order just some parts if I need it? The screws and the Hot bed fixed aluminum plate has a screw hole that is stripped and I need to replace just those parts. Mine also came with the bearing Clamp missing on one of my Linear bearings as well. How can I order just these?

By Ryan Jul-19/2018 20:55:36

A

Hello Ryan,


Please refer to this link https://www.gearbest.com/3d-printer-parts-c_11400/

If there are available parts for this item, you can find via this link.

Q

Does this printer also support 230 volts? I bought the EU plug version and live in the Netherlands (where the wall socket voltage is 230v)

By Daan Jul-09/2018 18:32:23

A

Hello Daan,


We will send an adapter with all our products according to the order's country of delivery.


Q

what MCU is on board? atmega? STM? and how its communicate with PC? in real USB or UART(virtualCOM)?

By KubaMiszcz Jun-14/2018 16:50:41

A

Dear KubaMiszcz,


Mcu is a microcontroller, our motherboard is controlled by a microcontroller.


Q

Does this printer come with heated bed or that's an extra?

By Pedro Jun-10/2018 17:58:44

A

Hello Pedro, 
It comes with heated bed.

Let me know if you need any help.

Q

how much filament does the product come with?

By Tanner Jun-04/2018 05:27:57

A

Hello Tanner,

There is no filament in the package.

Package Contents: 1 x A8 3D Desktop Acrylic LCD Screen Printer, 1 x Pack of Accessories

Q

How many GB support (SD card) Tank You

By Giorgio Jun-03/2018 17:07:10

A

Hello Giorgio, 
It supports 8GB SD card.

Let me know if you need any help.

Q

I am interested in this printer is it in stock in the US warehouse and how long will it take to ship to Connecticut

By Gary Apr-09/2018 14:12:09

A

Hello Gary,

The item is in stock in US warehouse.

Because the limit shipping method,this item can't be shipped to your country now. We will improve it as soon as possible.

Please kindly choose other available items.    

                                                                                           

Please let me know if you need further assistance for your order.


Q

Are you planning to have stock in the UK warehouse?

By George Oct-17/2017 10:09:51

A

Hello George,
We are sorry we don't have this plan yet.

Q

hello, is this avaiable on UK warehouse? thanks

By Lucas Oct-15/2017 10:33:14

A

Hello Lucas,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today in China warehouse. 

Please feel free to order it.


Q

When will the UK 2 be in stock.if not how long does it take to ship from China to Uk

By Sam Oct-07/2017 17:59:46

A

Hello Sam,


We are sorry we don't have this plan yet.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do You have this printer in any of EU warehouses?

By Wojtek Oct-07/2017 14:02:31

A

Hello Wojtek,
We are sorry this item in stock in CN warehouse only.

Q

Is this item out of stock? I've waited almost 2 weeks and it has still not been shipped.

By Aaron Sep-25/2017 14:46:27

A

Hello Aaron,
This item in stock now, please contact our support center for your order issue.

Q

hello there, is there Anet A8 Desktop 3D Printer Prusa i3 DIY Kit in US stock?

By rob Sep-24/2017 16:21:20

A

Hello rob,
We are sorry this item in stock in CN warehouse only.

Q

Will it be soon in stock from EU warehouse?

By ivo m Sep-07/2017 19:21:50

A

Hello ivo,
We are sorry this item not in stock in EU warehouse.

Q

How much does the freight cost?

By kleber Aug-09/2018 17:16:55

A

Hello kleber,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

I can pay ramburs ?

By Teofil Musteata Aug-04/2017 11:14:01

A

Hello Teofil,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

I can't order it to my country, can You tell me why? I want to order to Poland but in shopping cart i got message " This item cannot be shipped to your country "

By Rafal Jul-01/2018 09:12:54

A

Hello Rafal,

Priority Line    8-19 business days    $8.45    

Expedited Shipping    3-8 business days    $23.74    

Standard Shipping    5-10 business days    $18.00    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    



Link here for more information:

http://i.prntscr.com/Or9w8gkeTiK5lABGdr3qtw.png 

Q

Hi, Do you make shipments to the Canary Islands, territory of Spain?

By Daniel D. Jun-28/2018 18:34:31

A

Hello Daniel,
Thanks for your inquiry.

Yes, the item can be shipped to Canary Islands.

Q

how much cost the shipping to brazil?

By Gustavo May-17/2018 19:55:33

A

Hello Gustavo,                                                                                                                                                                                                                

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hello I want to buy this article, but I am from Argentina and I need that you do a low declaration to avoid the import taxs. Because in my country we have some extra taxes on the purchases abroad. There is a possibility that the bill say that the printer cost less than real? And if it is possible what is the price that you can declarate?? and I want that the shippin be by Ups, obviusly I paid you the extra cost for the private shipping. Thanks

By Pablo May-12/2018 18:24:48

A

Dear Pablo,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

Realy 55 days to delivery in Spain, when could I buy from the spain wharehouse? They don't have stock right now.

By JOAO ANTONIO Mar-02/2018 00:37:20

A

Hello JOAO,


You could choose warehouse when you make orders.

If there is no warehouse option, it means that we will ship it from China warehouse.


This item is not in stock in spain  warehouse temporarily.
Once it is back to our spain  warehouse,we will update it on the website.
Please keep an eye on our website.Thank you for your attention.

Q

why is shipping to Russia so expensive? shipping for the rest of the printers, even if they are larger by weight, $ 22, and this has $ 76

By Andrew Mar-01/2018 14:02:41

A

Hello Andrew,

 

We provide the best price for international shipments available, even though we ship all our items from China.

Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

 

Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html 


Q

Hi, Can you ship the product to Peru through Unregistered Air Mail or Registered Air Mail?

By Jonathan Castillo Mar-01/2018 06:20:22

A

Hello Jonathan,
Thanks for your inquiry.

Sorry, we cannot ship the product to Peru through Unregistered Air Mail or Registered Air Mail.

Q

hi is the ems express shipping tracked thanks

By Jess Feb-12/2018 08:00:20

A

Hello Jess,

Yes, EMS express is trackable.

The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello Can we negotiate shipping here to Brazil? For buy now. Very expensive! Thank you!

By Soares Feb-03/2018 01:10:14

A

Hello Soares,                                                                                                                               

We ship everywhere in the world from the CN warehouse.

                                                                                 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Can you give me the size of the box that contains the product? Thanks

By Santiago Jan-28/2018 23:05:32

A

Hello Santiago,
Thanks for your inquiry.

Package Size(L x W x H): 51.00 x 34.50 x 21.50 cm / 20.08 x 13.58 x 8.46 inches.

Q

Dear sir, What is the warranty on this product ? How long is the duration ? Thank you in advance

By Pierre-Louis Dec-06/2018 23:02:40

A

Hello Pierre-Louis
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi. Can I install a laser on the ipressor? How do I have to do it if possible? For example, this laser https://es.aliexpress.com/item/2w-high-power-450NM-focusing-blue-laser-module-laser-engraving-and-cutting-TTL-module-2000mw-laser/32816459812.html?isOrigTitle=true Thanks

By GUILLERMO Feb-22/2018 21:59:45

A

Hello GUILLERMO,

No,you are unable to install a laser on the ipressor.

It is not the laser machine.Hope you may understand us.


Q

Good day, I want to buy the Anet A8, but I have several doubts, 1. I live in Bogota - Colombia, what would be the estimated date of arrival? 2. The shipping cost is very high (Col $ 392854.18 to Colombia Via Expedited Shipping), is there another cheaper shipping? 3. Is the machine 100% complete ready to be tested and used? 4. Does it come with filament to be able to print? Thank you, Cordially Jhon Tibocha

By Jhon Tibocha Nov-08/2017 19:27:43

A

Hello Jhon,


All of our products are sold as described.

You can see the shipping costs and delivery time for your order during the checkout. 

Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 

We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.

We also have an excellent warranty on most of our products, and a great customer service team.


Q

is it possible to have an invoice if I buy it?how can I receive it? thank you

By simone Sep-02/2017 13:20:09

A

Hello simone,
Yes, we will offer you invoice after we ship your package by mail.

Q

I don't require an eu or us plug, I need an au plug. Is it possible to supply one? If so, how much will it cost?

By Jack Aug-12/2017 07:14:34

A

Hello Jack,
Thanks for your inquiry.

Sorry, we do not have the item with AU PLUG for sale yet.