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Customer Questions

  • All(468)
  • Product Information(311)
  • Stock Status(13)
  • Payment(9)
  • About Shipping(102)
  • Others(27)
Q

θέλω να παραγγείλω τον 3D Anet 8 printer. θα πληρώσω τελωνείο ή θα έρθει από ευρώπη;

By MANTZIOS CHRISTOS Dec-14/2019 17:31:20

A
Hello MANTZIOS,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Do you know if it is compatible with Solidworks?

By KrisCork Dec-06/2018 23:32:55

A
Hello KrisCork, No ,I am sincerely sorry that it is not .
Q

Dear sir, What is the warranty on this product ? How long is the duration ? Thank you in advance

By Pierre-Louis Dec-06/2018 23:02:40

A
Hello Pierre-LouisPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Can the extruder be change to be able to use a different size nozzle?

By Godfrey Nov-06/2018 20:22:21

A
Hello Godfrey,Please note that you can change, but the nozzle size setting needs to be changed when slicing.Let me know if you need any further assistance. 
Q

What is the weight of the total package? I want to have it delivered to my hotel and bring it back home, my concern is the weight so i can adjust my luggage

By Fredvine Galura Sep-13/2018 17:44:57

A
Hello Fredvine, Please kindly see these information :Product weight: 8.5000 kg Package weight: 9.0200 kg Package Size(L x W x H): 51.00 x 34.50 x 21.50 cm / 20.08 x 13.58 x 8.46 inches
Q

Hello, is ANET A8 being delivered with a software for modelling?

By Zdenek Sep-05/2018 12:31:28

A
Hello Zdenek,ANET A8 has not modeling software, only slicing software.
Q

How much does the freight cost?

By kleber Aug-09/2018 17:16:55

A
Hello kleber,You can see the shipping cost and delivery time during the checkout. Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  
Q

Hello, How do I order just some parts if I need it? The screws and the Hot bed fixed aluminum plate has a screw hole that is stripped and I need to replace just those parts. Mine also came with the bearing Clamp missing on one of my Linear bearings as well. How can I order just these?

By Ryan Jul-19/2018 20:55:36

A
Hello Ryan,Please refer to this link https://www.gearbest.com/3d-printer-parts-c_11400/ If there are available parts for this item, you can find via this link.
Q

Does this printer also support 230 volts? I bought the EU plug version and live in the Netherlands (where the wall socket voltage is 230v)

By Daan Jul-09/2018 18:32:23

A
Hello Daan,We will send an adapter with all our products according to the order's country of delivery.
Q

I can't order it to my country, can You tell me why? I want to order to Poland but in shopping cart i got message " This item cannot be shipped to your country "

By Rafal Jul-01/2018 09:12:54

A
Hello Rafal,Priority Line    8-19 business days    $8.45    Expedited Shipping    3-8 business days    $23.74    Standard Shipping    5-10 business days    $18.00    Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    Link here for more information:http://i.prntscr.com/Or9w8gkeTiK5lABGdr3qtw.png