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Customer Questions & Answers

  • All(27)
  • Product Information(18)
  • Stock Status
  • Payment
  • About Shipping(6)
  • Others(3)
Q

Can I mount a hero4 session on it? and can I control the gimbal from the controller? thanks :)

By Lachie MacLennan Jan-29/2017 22:46:37

A

Hello Lachie
Thank you so much for your consultation.

We are sorry for the late response.

Yes, you can mount a hero4 session on it.

You also can control the gimbal from the controller.

We hope that this is helpful.

Q

This quadcopter has no FPV?

By Fernando Neves Dec-18/2016 04:23:12

A

Hi Fernando,


Thank you for your inquiry.

I am sorry that the quadcopter has no FPV.

Have a nice day!

Q

Can you send goods to European warehouse? From there then forwarded to my address and the Czech Republic (EU)? Thanks for answer .

By R.K. Nov-08/2016 08:55:33

A

Hello R.K.,
I am sorry that we could not do like that. You need to buy the products from EU warehouse, or we send from CN warehouse.

Please feel free to place your order.

Q

I can mount a generic action cam? I have a soocoo c30 4K

By Marco Sep-29/2016 18:57:06

A

Hi,Marco

Thanks for your inquiry.

It is only designed for GoPro 3 camera.

You can not  mount a generic action camera.

Q

Have it automatic return Home Option, if the Battery run out of voltage?

By Johannes Aug-26/2016 13:59:51

A

Hi,Johannes

Thanks for your inquiry.

It has automatic return home function.

Q

This product includes gimbal, or should we buy it separately?

By Aper Aug-11/2016 22:20:06

A

Hi,Aper

Thanks for your inquiry.

Package Contents: 1 x Quadcopter, 1 x Transmitter, 1 x SKYRC E4 Balance Charger, 1 x Battery, 1 x Disassembling Tool Set, 1 x English Manual, 2 x Landing Gear, 1 x Gimbal

The gimal is included.

Q

What is the correct cost of shipping fom the EU warehouse to Ireland

By Paul Donaldson Aug-06/2016 10:22:41

A

Hello Paul, 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

  1. Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country. 

Thanks for your attention. 

Q

Hello, does this ship from Europe or China? Thanks, Steven

By Steven Jul-08/2016 19:45:26

A

Hello,

From China.

Q

Does it tell you on the controller how high and how far away you are.

By John Chapman Jul-02/2016 05:43:20

A

Hello John,
Thanks for your inquiry. The Control Distance is about 1000m.

Q

Hello, Can you tell me if you stock spare parts such as Props ,Batteries, and is there at least one quad in stock . ( I do not want to have to wait for back orders.) If other props fit can you tell me which ones will work? (Like Cheerson CX-20 or others) Is there other batteries that will Fit ? If some or all are available I would order ASAP.

By Robert Crowther Jun-22/2016 16:28:18

A

Hello Robert,
For spare parts, please see: http://www.gearbest.com/freex-mcfx-%5E%5E-01-_gear/.

Q

Can I mount a hero4 session on it? and can I control the gimbal from the controller? thanks :)

By Lachie MacLennan Jan-29/2017 22:46:37

A

Hello Lachie
Thank you so much for your consultation.

We are sorry for the late response.

Yes, you can mount a hero4 session on it.

You also can control the gimbal from the controller.

We hope that this is helpful.

Q

This quadcopter has no FPV?

By Fernando Neves Dec-18/2016 04:23:12

A

Hi Fernando,


Thank you for your inquiry.

I am sorry that the quadcopter has no FPV.

Have a nice day!

Q

I can mount a generic action cam? I have a soocoo c30 4K

By Marco Sep-29/2016 18:57:06

A

Hi,Marco

Thanks for your inquiry.

It is only designed for GoPro 3 camera.

You can not  mount a generic action camera.

Q

Have it automatic return Home Option, if the Battery run out of voltage?

By Johannes Aug-26/2016 13:59:51

A

Hi,Johannes

Thanks for your inquiry.

It has automatic return home function.

Q

This product includes gimbal, or should we buy it separately?

By Aper Aug-11/2016 22:20:06

A

Hi,Aper

Thanks for your inquiry.

Package Contents: 1 x Quadcopter, 1 x Transmitter, 1 x SKYRC E4 Balance Charger, 1 x Battery, 1 x Disassembling Tool Set, 1 x English Manual, 2 x Landing Gear, 1 x Gimbal

The gimal is included.

Q

Does it tell you on the controller how high and how far away you are.

By John Chapman Jul-02/2016 05:43:20

A

Hello John,
Thanks for your inquiry. The Control Distance is about 1000m.

Q

Can I use a wifi sports camera or will it interfere withe the drone

By Bruce Jun-22/2016 14:13:43

A

Hello Bruce,
You can use a wifi sports camera. Please feel free to ask if you have any further pre-sale questions.

Q

the itme is compatible with the battery model FX4-037 5400 mah? have the waypoint function?

By danielruiz Jun-12/2016 14:26:32

A

Hello danielruiz,
It is not compatible with the battery model FX4-037 5400 mah and has the waypoint function.

Please feel free to ask if you have further pre-sale questions.


Q

can I add FPV module to this drone? what type is compatible for this unit?

By tkp May-30/2016 18:37:59

A

Hi,tkp

Thanks for your inquiry.

You can not  add FPV module to this drone.

Q

Does it matter wich camera you use? With size of the camera and the gimbal. Please recommend.

By Thomas May-25/2016 14:01:02

A

Hello Thomas,
This comes with gimbal and you can use sports camera.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can you send goods to European warehouse? From there then forwarded to my address and the Czech Republic (EU)? Thanks for answer .

By R.K. Nov-08/2016 08:55:33

A

Hello R.K.,
I am sorry that we could not do like that. You need to buy the products from EU warehouse, or we send from CN warehouse.

Please feel free to place your order.

Q

What is the correct cost of shipping fom the EU warehouse to Ireland

By Paul Donaldson Aug-06/2016 10:22:41

A

Hello Paul, 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

  1. Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country. 

Thanks for your attention. 

Q

Hello, does this ship from Europe or China? Thanks, Steven

By Steven Jul-08/2016 19:45:26

A

Hello,

From China.

Q

Standard Shipping is taxable when transferred into Vietnam?

By Tran May-13/2016 04:15:43

A

Hello Tran,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

why don't have shipping method Expedited Shipping (DHL, FedEx, UPS) And Standard Shipping is expensive

By Tran May-13/2016 03:35:44

A

Hello Tran,

Because of the limit shipping method, this item can only be shipped to your country via Standard Shipping now. We will improve it as soon as possible. 
Given that we ship from China a large volume of orders, we can guarantee we provide the best price for international shipments. Kindly note that shipping fees are charged by the shipping company.
Please take a look at our free shipping product here (sent by flat rate shipping).
http://www.gearbest.com/about/shipping-methods.html

Q

Other more economical delivery to mexico ?

By Daniel Apr-26/2016 16:31:09

A

Hello Daniel, 

We ship everywhere in the world from the CN warehouse.

Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

Hello, Can you tell me if you stock spare parts such as Props ,Batteries, and is there at least one quad in stock . ( I do not want to have to wait for back orders.) If other props fit can you tell me which ones will work? (Like Cheerson CX-20 or others) Is there other batteries that will Fit ? If some or all are available I would order ASAP.

By Robert Crowther Jun-22/2016 16:28:18

A

Hello Robert,
For spare parts, please see: http://www.gearbest.com/freex-mcfx-%5E%5E-01-_gear/.

Q

Where can I buy parts if not available on your site, or where can I buy a camera

By nester Jun-11/2016 05:39:14

A

Hello nester,
For spare parts, please see: http://www.gearbest.com/freex-mcfx-%5E%5E-01-_gear/.

Q

Includes cam??

By Yoly May-18/2016 00:25:16

A

Hello Yoly,
The cam is not included.