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Customer Q&A

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  • Product Information(46)
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Q

I charged the camera all night. When I turn it on, it immediately blinks red and blue 8 times, and turns off. What am I doing wrong. I have inserted a 32 gb micro SD card correctly according to the instructional videos.

By sarah Apr-20/2018 15:03:47

A

Hello sarah, 
Thanks for your inquiry.

1 Check if the machine is fully charged. Use a regular charger. Do not use the laptop to charge.


2 Check whether the memory card is inserted correctly.


Q

How do you play back what you recorded??

By cyn Apr-09/2018 01:44:10

A

Hello Cyn,


Connect the computer through the data cable, read the disk and find the recorded file to play the video.

Q

WILL THIS WORK WITH MY WIN 7 LAPTOP?

By KEITH Apr-04/2018 21:59:14

A

Hello KEITH,


Support system: Windows ME / 2000 / XP / 2003 / Vista, WIN 10, Mac OS, Linux. 


Let me know if you need any further assistance. 


Q

Is TF card and micro sd card the same? For example, i would like to record 3-5 minutes video in 1080p, which is recommended for the size of card data 2gb or 4gb?

By joy Mar-26/2018 16:14:33

A

Hello joy, 
Thanks for your inquiry.

Yes, TF card and micro sd card are the same.

Q

Hey Can i Connect sq8 mini dv camera with mobile directly to see live video

By Tayyab Shehzad Mar-22/2018 13:28:52

A

Hello Tayyab,

Sorry it just can support system: Windows ME / 2000 / XP / 2003 / Vista, WIN 10, Mac OS, Linux. 


Let me know if you need any further assistance. 


Q

how long does it take to charge the battery?

By darren Mar-12/2018 19:26:00

A

Hello darren,
● Charging time: About 2 - 3 hours

● Charging voltage: DC 5V
● Interface type: Mini 8 pin USB
● Built-in lithium battery sustainable camera up to 100 minutes

Q

How large is 1 hour 720p recorded video in gigabytes? Is record of 12 hours can fit in 32GB TF card? How much is the power, can I do use external powerbank for continiuos recording? How is night vision lux and distance to objects? Thank you!

By P.K. Mar-07/2018 14:56:11

A

Hello P.K.,

1. About 5GB for one hour video recording 2.32GB is no way to record 12 hours 3.You may use External USB 5V rechargeable treasure 4. Under the dark environment, night vision distance is about two meters.Thank you.


Q

I need an f2f support card for minisq8 camera were do I order one

By How do I order f2f support card for mini sq8 Feb-06/2018 03:36:34

A

Hello How,
Support 32GB TF card max. (not included)

Link here for more information:

https://www.gearbest.com/TF-card-_gear/ 

Q

What is the battery timing of this camera

By Abdullah Khalid Jan-23/2018 21:13:39

A

Hello Abdullah,
For the issue, please check detailed information as follows:

● Working time: About 100 minutes at 1080P 30fps
● Charging time: About 2 - 3 hours


Q

Can it record in night vision and motion section simultaneously? If so, do I start night vision first; then program the motion detection?

By Meljocox Dec-11/2017 23:59:39

A

Hello Meljocox,
Thanks for your inquiry.

It can record in night vision and motion section simultaneously.

You need to start night vision first; then program the motion detection.

Q

I charged the camera all night. When I turn it on, it immediately blinks red and blue 8 times, and turns off. What am I doing wrong. I have inserted a 32 gb micro SD card correctly according to the instructional videos.

By sarah Apr-20/2018 15:03:47

A

Hello sarah, 
Thanks for your inquiry.

1 Check if the machine is fully charged. Use a regular charger. Do not use the laptop to charge.


2 Check whether the memory card is inserted correctly.


Q

How do you play back what you recorded??

By cyn Apr-09/2018 01:44:10

A

Hello Cyn,


Connect the computer through the data cable, read the disk and find the recorded file to play the video.

Q

WILL THIS WORK WITH MY WIN 7 LAPTOP?

By KEITH Apr-04/2018 21:59:14

A

Hello KEITH,


Support system: Windows ME / 2000 / XP / 2003 / Vista, WIN 10, Mac OS, Linux. 


Let me know if you need any further assistance. 


Q

Is TF card and micro sd card the same? For example, i would like to record 3-5 minutes video in 1080p, which is recommended for the size of card data 2gb or 4gb?

By joy Mar-26/2018 16:14:33

A

Hello joy, 
Thanks for your inquiry.

Yes, TF card and micro sd card are the same.

Q

Hey Can i Connect sq8 mini dv camera with mobile directly to see live video

By Tayyab Shehzad Mar-22/2018 13:28:52

A

Hello Tayyab,

Sorry it just can support system: Windows ME / 2000 / XP / 2003 / Vista, WIN 10, Mac OS, Linux. 


Let me know if you need any further assistance. 


Q

how long does it take to charge the battery?

By darren Mar-12/2018 19:26:00

A

Hello darren,
● Charging time: About 2 - 3 hours

● Charging voltage: DC 5V
● Interface type: Mini 8 pin USB
● Built-in lithium battery sustainable camera up to 100 minutes

Q

How large is 1 hour 720p recorded video in gigabytes? Is record of 12 hours can fit in 32GB TF card? How much is the power, can I do use external powerbank for continiuos recording? How is night vision lux and distance to objects? Thank you!

By P.K. Mar-07/2018 14:56:11

A

Hello P.K.,

1. About 5GB for one hour video recording 2.32GB is no way to record 12 hours 3.You may use External USB 5V rechargeable treasure 4. Under the dark environment, night vision distance is about two meters.Thank you.


Q

I need an f2f support card for minisq8 camera were do I order one

By How do I order f2f support card for mini sq8 Feb-06/2018 03:36:34

A

Hello How,
Support 32GB TF card max. (not included)

Link here for more information:

https://www.gearbest.com/TF-card-_gear/ 

Q

What is the battery timing of this camera

By Abdullah Khalid Jan-23/2018 21:13:39

A

Hello Abdullah,
For the issue, please check detailed information as follows:

● Working time: About 100 minutes at 1080P 30fps
● Charging time: About 2 - 3 hours


Q

Can it record in night vision and motion section simultaneously? If so, do I start night vision first; then program the motion detection?

By Meljocox Dec-11/2017 23:59:39

A

Hello Meljocox,
Thanks for your inquiry.

It can record in night vision and motion section simultaneously.

You need to start night vision first; then program the motion detection.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I have had this product for a couple of months but only used it about 4 or 5 times. it will not turn on anymore. It seems that many people have this issue. Is there a way to fix this?

By Andre May-16/2017 20:10:22

A

Hello Andre
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

i purchased on mini SQ8 from you , and it is not working with my laptop, why ? its light is continuously lighting it does not go off. why ? is it defective , and my lap top is also mention it does not have driver why ? please help me. thanks shakil ahmed abdulrehman TEL: +965 97231173

By shakil May-11/2017 22:15:18

A

Hello shakil


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

est ce que vous fournissez un support pour la voiture? can we fix it in the car by an fixing system? thank you

By ADIB Jun-07/2016 10:33:36

A

Hello ADIB,
Products can be used as the tachograph. Have a clip, it can be fixed.

Q

Can this camera do motion detection?

By Joseph May-06/2016 20:57:32

A

Hello Joseph,

Thank you for your inquiry,this camera can do motion detection.Have a nice day.


Q

How do you set the date and time?

By tj Apr-15/2016 18:52:03

A

Hello tj,

Thank you for your inquiry,you need to set yourself.Have a nice day.