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Customer Q&A

  • All(83)
  • Product Information(40)
  • Stock Status(7)
  • Payment
  • About Shipping(31)
  • Others(3)
Q

Hello, does this battery https://www.gearbest.com/vapor-batteries/pp_785301.html? work with this vapor machine ? Thank you, John

By John Mar-13/2018 09:17:25

A

Dear John,


You can any 18650 flat battery.

Q

hello , I'm from syria,damascus can you help me about shipping a product to syria and how much cost to get there,and how long time it take thank so much

By wasim abou rakab Feb-05/2018 22:13:35

A

Hello wasim,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

It is 100% original? Can i update it from eleaf update software?

By William Jan-25/2018 13:22:50

A

Hello William,

It is original.You may update it from eleaf update software.Thank you.



Q

Is a battery pack included?

By Philipp Wisbar Jan-17/2018 13:34:56

A

Hello Philipp, 
No ,the e-liquid, charger and batteries showed in the pictures are not included in the package.

Q

Hello Merchant, can you help me to pass customs on product Turkey? There are customs problems in Turkey and such products remain in customs, Can you show me the low price of the mp3 player for writing the content of the product for customs clearance?

By Sağcan Sep-30/2017 13:30:07

A

Hello Sağcan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

WHAT DOES IT MEAN Elef iStick Pico TC 75W Mod Kit WITHOUTH CELL???? WITHOUTH CELL IS ANYTHING IMPORTANT THING???

By ESTHER Sep-22/2017 09:52:50

A

Hello ESTHER,


It should mean that the cell is not included in the package.

●Cell type: single high-rate 18650 cell ( continuous discharge current should be above 25A )


1 x Eleaf iStick Pico TC Box Mod ( Without Cell ),

Q

Hello there. Are you sending items to brazil?

By leo Sep-02/2017 20:26:36

A

Hello leo,
We can ship to your country via 

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    15 - 30 business days    $2.34    


Q

does this product lack anything i need or does it come with everything i need to get going

By marcus Sep-01/2017 06:16:41

A

Hello marcus,


It included below items:

1 x Eleaf iStick Pico TC Box Mod ( Without Cell ), 1 x MELO III Mini Atomizer, 1 x EC 0.5 ohm Coil Head, 4 x Seal Ring, 2 x English User Manual, 1 x USB Cable. 


Let me know if you need any further assistance. 


Q

Hi, I'm from Brazil, a friend told me his ad, because he said he bought and liked it very much. But I'm not able to make the purchase, because it says that they do not ship to Brazil, can you help me with this?

By Marquinho Aug-14/2017 17:47:20

A

Hello Marquinho,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Why have they changed the method of shipping to my country? Only the expedited shipping option? Already buy with another method of less expensive shipping what happened?

By Juan Pacheco Aug-10/2017 22:51:40

A

Hello Juan,

We have updated the newest shipping information on our site.

Hope you can understand.


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Q

Hello, does this battery https://www.gearbest.com/vapor-batteries/pp_785301.html? work with this vapor machine ? Thank you, John

By John Mar-13/2018 09:17:25

A

Dear John,


You can any 18650 flat battery.

Q

It is 100% original? Can i update it from eleaf update software?

By William Jan-25/2018 13:22:50

A

Hello William,

It is original.You may update it from eleaf update software.Thank you.



Q

Is a battery pack included?

By Philipp Wisbar Jan-17/2018 13:34:56

A

Hello Philipp, 
No ,the e-liquid, charger and batteries showed in the pictures are not included in the package.

Q

WHAT DOES IT MEAN Elef iStick Pico TC 75W Mod Kit WITHOUTH CELL???? WITHOUTH CELL IS ANYTHING IMPORTANT THING???

By ESTHER Sep-22/2017 09:52:50

A

Hello ESTHER,


It should mean that the cell is not included in the package.

●Cell type: single high-rate 18650 cell ( continuous discharge current should be above 25A )


1 x Eleaf iStick Pico TC Box Mod ( Without Cell ),

Q

does this product lack anything i need or does it come with everything i need to get going

By marcus Sep-01/2017 06:16:41

A

Hello marcus,


It included below items:

1 x Eleaf iStick Pico TC Box Mod ( Without Cell ), 1 x MELO III Mini Atomizer, 1 x EC 0.5 ohm Coil Head, 4 x Seal Ring, 2 x English User Manual, 1 x USB Cable. 


Let me know if you need any further assistance. 


Q

Hallo, Where and what kind of batteries I have to buy? Thank you for your answer. Greetings from the customer.

By demet Jul-26/2017 21:01:40

A

Hello demet,


Cell type: single high-rate 18650 cell ( continuous discharge current should be above 25A )

Thank you for your inquiry.

Q

How long does the 18650 battery last and can it be charged

By Jo Ann Trevino May-06/2017 04:04:24

A

Hello Jo,


Package Contents: 1 x Eleaf iStick Pico TC Box Mod ( Without Cell ), 1 x MELO III Mini Atomizer, 1 x EC 0.5 ohm Coil Head, 4 x Seal Ring, 1 x English User Manual

This item comes without the battery.

So the battery life and charging time depends on the battery you use.

Q

La batteria è compresa nella confezione?

By Massimo Apr-22/2017 19:40:26

A

Hello Massimo,
This item does not contain the battery .

Q

La batteria è compresa nella confezione?

By Massimo Apr-22/2017 19:40:23

A

Hello Massimo,
This item needs 1pc 18650 battery ,but it does not included in this item contents .

Q

can you tell me πλεασε where to buy the battery

By kostas Feb-22/2017 08:43:06

A

Hello kostas,
Please see this link: http://www.gearbest.com/18650-_gear/ 

Q

Is it in stock now?

By Kirill Jul-23/2016 03:15:52

A

Hello Kirill, 

This item is in stock for dispatch at present, you can have your order any time.         

Thanks for your attention.

Q

Hi, is it available Istick Pico 75w + Melo 3 mini FULL BLACK?

By Michele Jul-14/2016 00:27:18

A

Hello Michele,
Thanks for your inquiry. It is available in black as the picture but not available in FULL BLACK.

Q

Say it is available

By Dmitri Jul-08/2016 16:30:42

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

Hi, is the iStick Pico White Kit in stock right now??

By Alexei G Jul-05/2016 17:53:21

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

Hi, is the iStick Pico White Kit in stock right now?? I need two of them.

By Alexei G Jul-02/2016 09:55:16

A

Hello Alexei,
Yes, we have stock now, please feel free to order it.
Best Regards

Q

Hi. Is the Istick Pico White Kit in stock right now??

By Alexei Jun-15/2016 07:18:58

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

Does this device in stock

By Ozhan Ozal May-14/2016 10:40:13

A

Hello Ozhan,
Yes, we have stock now, please feel free to order it.
Best Regards

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hello , I'm from syria,damascus can you help me about shipping a product to syria and how much cost to get there,and how long time it take thank so much

By wasim abou rakab Feb-05/2018 22:13:35

A

Hello wasim,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hello Merchant, can you help me to pass customs on product Turkey? There are customs problems in Turkey and such products remain in customs, Can you show me the low price of the mp3 player for writing the content of the product for customs clearance?

By Sağcan Sep-30/2017 13:30:07

A

Hello Sağcan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello there. Are you sending items to brazil?

By leo Sep-02/2017 20:26:36

A

Hello leo,
We can ship to your country via 

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    15 - 30 business days    $2.34    


Q

Hi, I'm from Brazil, a friend told me his ad, because he said he bought and liked it very much. But I'm not able to make the purchase, because it says that they do not ship to Brazil, can you help me with this?

By Marquinho Aug-14/2017 17:47:20

A

Hello Marquinho,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Why have they changed the method of shipping to my country? Only the expedited shipping option? Already buy with another method of less expensive shipping what happened?

By Juan Pacheco Aug-10/2017 22:51:40

A

Hello Juan,

We have updated the newest shipping information on our site.

Hope you can understand.


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Q

I'm from Brazil, could you divide the product into 2 shipments? Without original box.

By Luiz Fernandes Jun-12/2017 11:42:42

A

Hello, Luiz

Thank you for the inquiry.

Yes, we can split the order into 2 packages, but you need to pay the shipping fee twice.

You contact our support center here if you want to do this - 

https://support.gearbest.com/ticket/ticket?st=1? 

Please feel free to contact us if you have additional questions.


Q

I'm from Brazil, could you divide the product into 2 shipments? Without box.

By Luiz Fernandes Jun-12/2017 11:40:19

A

Hello, Luiz

Thank you for the inquiry.

Yes, we can split the order into 2 packages, but you need to pay the shipping fee twice.

You contact our support center here if you want to do this - 

https://support.gearbest.com/ticket/ticket?st=1? 

Please feel free to contact us if you have additional questions.

Q

I would come smoothly (turkey)

By SONER ÖZ Apr-19/2017 23:52:20

A

Hello SONER,

This product can be sent to Turkey.

Q

Im thinking to order pico mod with shipping Turkey. Unfortunately e-cig products have issue with our customs. Can you show my order as something else to not have problem with Turkey customs. Is it possible?

By Talat Feb-22/2017 12:39:41

A

Hello Talat,
Sorry, we declare the item as it's real name and value.

Q

Does Turkey run smoothly through customs?

By muhammed ünver Feb-15/2017 01:05:36

A

Hi muhammed,


So sorry that we are not sure whether there is the customs issue or not.

Please consult the local customs office before placing the order.

Have a nice day!

Q

Hello Friend I want to buy the product but you will have two responsibilities. First I want cargo tracking numbered cargo. Is it possible? Secondly you could change the product atomizer because I want 5ml atomizer (melo III)

By Mehmet May-23/2017 20:55:31

A

Hello Mehmet,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   

 As for your another request, we only send the original item. You can try to remark it although I can't make sure it work.

Q

Hi dear friend. I will order to eleaf istick pico. Are you sending to Turkey? Are you helping us pass through the customs of Turkey?

By Şevki Cemil ARI Jan-07/2017 14:07:09

A

Hello Şevki

Please order as follows:

 Add the items to your shopping cart, and then choose the delivered country, shipping cost will appear.
 Then click "proceed to check out" button. You will find different shipping and payment options for you to select.
 Fill in your account details and address . Then click “place your order ” button

You can see if you can place the order and there is a valid shipping method then, 


Sorry we can't help you with customs prohibition


For more details: http://www.gearbest.com/about/faq.html



Q

hi i have a question about the accompanying melo The EC 0.5ohm Coil Head can I adjust this for temperature smoke Ti or NI ss ?

By Ralf Jul-13/2016 15:43:55

A

Hello Ralf,
Yes, the EC 0.5ohm Coil Head can work with smoke Ti or NI ss  .