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Customer Q&A

  • All(34)
  • Product Information(27)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(2)
  • Others(2)
Q

If using Sd Card, how can u change tracks or folders? does it suport Fm radio? (in previous questions u said one time yes and another no xD)

By Ricardo Carvalho Jun-22/2018 15:59:20

A

Hello Ricardo,

You can switch the song up and down as in the normal mode, but you cannot select the track or folder to play back. It does not support FM.

Q

About 3d sound what it means?

By alex george May-17/2018 07:27:35

A

Hello Alex, 

Thank you for your inquiry.

Totally new 3D sound effect
T3 Plus is the first headphones of Turbine Series to adopt 3D sound effect, which means you will have a totally lively and stirring experience. Simply turn on the 3D sound to immerse yourself in the stereo surround sound effect and to let your ears enjoy the stirring rock concert.

Q

Hello is it compatible with samsung Smart TV? Thank you

By nikos stampoulis Apr-23/2018 18:21:19

A

Hello nikos,


Compatible, as long as the TV supports Bluetooth

Q

hi.. does it support gaming with xbox one console?

By ziv Apr-15/2018 04:36:59

A

Hello ziv,


Yes, that is ok. It supports gaming with xbox one console.

Q

Can they be used while they are being charged?

By Sergio Mar-13/2018 15:06:59

A

Hello Sergio,

No,we do not advise that you use it while they are being charged.Hope you may understand us.

Q

Good day, Sir/Madam I have a question for you regarding my order which I recently purchased at your website. Would it be possible for you to write down the value of 20 euros on the parcel (that you will be sending to me), instead of real total value, in order to avoid high customs costs. Thank you for your understanding and I am looking forward to hearing from you. I hope we can collaborate. Sincerely, Andrius Lithuania Bluedio t3 plus

By Andrius Feb-14/2018 10:08:22

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Hello is it compatible with LG Smart TV? Thank you

By Raffaele Sep-20/2017 16:05:14

A

Hello Raffaele,


It's not compatible with LG Smart TV.

Application: Computer,Mobile phone,Portable Media Player 

Q

Hi , would you tell me if the material used in the inner structure of the head band is plastic or metallic, thanks

By gabriel Aug-28/2017 19:55:10

A

Hello gabriel,

It is metallic.

Q

Is it for PlayStation 4, or do you need an adapter?

By MARCO ANTONIO Jul-25/2017 23:43:29

A

Hello MARCO,


No, it is not compatible with PS4.

Thank you for your inquiry.

Q

Is it compatible with ios-ipad?

By Felipe Jul-19/2017 04:47:58

A

Hello Felipe, 


Yes, it is compatible with IOS-iPad.

Thank you for your inquiry.

Q

If using Sd Card, how can u change tracks or folders? does it suport Fm radio? (in previous questions u said one time yes and another no xD)

By Ricardo Carvalho Jun-22/2018 15:59:20

A

Hello Ricardo,

You can switch the song up and down as in the normal mode, but you cannot select the track or folder to play back. It does not support FM.

Q

About 3d sound what it means?

By alex george May-17/2018 07:27:35

A

Hello Alex, 

Thank you for your inquiry.

Totally new 3D sound effect
T3 Plus is the first headphones of Turbine Series to adopt 3D sound effect, which means you will have a totally lively and stirring experience. Simply turn on the 3D sound to immerse yourself in the stereo surround sound effect and to let your ears enjoy the stirring rock concert.

Q

Hello is it compatible with samsung Smart TV? Thank you

By nikos stampoulis Apr-23/2018 18:21:19

A

Hello nikos,


Compatible, as long as the TV supports Bluetooth

Q

hi.. does it support gaming with xbox one console?

By ziv Apr-15/2018 04:36:59

A

Hello ziv,


Yes, that is ok. It supports gaming with xbox one console.

Q

Can they be used while they are being charged?

By Sergio Mar-13/2018 15:06:59

A

Hello Sergio,

No,we do not advise that you use it while they are being charged.Hope you may understand us.

Q

Hello is it compatible with LG Smart TV? Thank you

By Raffaele Sep-20/2017 16:05:14

A

Hello Raffaele,


It's not compatible with LG Smart TV.

Application: Computer,Mobile phone,Portable Media Player 

Q

Hi , would you tell me if the material used in the inner structure of the head band is plastic or metallic, thanks

By gabriel Aug-28/2017 19:55:10

A

Hello gabriel,

It is metallic.

Q

Is it for PlayStation 4, or do you need an adapter?

By MARCO ANTONIO Jul-25/2017 23:43:29

A

Hello MARCO,


No, it is not compatible with PS4.

Thank you for your inquiry.

Q

Is it compatible with ios-ipad?

By Felipe Jul-19/2017 04:47:58

A

Hello Felipe, 


Yes, it is compatible with IOS-iPad.

Thank you for your inquiry.

Q

whether it is compatible with sony bravia android tv so that we can pair and listen

By samymuthamil Jul-09/2017 12:33:06

A

Hello samymuthamil,


Yes, it is compatible with sony bravia android tv.

Thank you for your inquiry. 


Q

Hola quisiera saber si hay stock de este producto

By Roberto arredondo May-30/2017 04:00:26

A

Hello Roberto,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

canyou declare a lower value (for example 2p0usd) to avoid taxes? thanks

By dimitrios Aug-09/2016 22:06:30

A

Hello  dimitrios, 

1)We are unable to help you declare the order .


2)Taxes do not come from us if any. 

Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

Good day, Sir/Madam I have a question for you regarding my order which I recently purchased at your website. Would it be possible for you to write down the value of 20 euros on the parcel (that you will be sending to me), instead of real total value, in order to avoid high customs costs. Thank you for your understanding and I am looking forward to hearing from you. I hope we can collaborate. Sincerely, Andrius Lithuania Bluedio t3 plus

By Andrius Feb-14/2018 10:08:22

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Good afternoon, excuse me, do you ship to Mexico?

By Ricardo Jan-03/2017 20:15:26

A

Hello Ricardo,

Thank you for your inquiry.

Yes, we can ship to Mexico. Please check this link for the shipping method: http://prntscr.com/draq3y

Please feel free to contact us if further questions.

Thank you for your attention.


Q

Bom dia Gearbest queria saber o formato do cartão SD( FAT32 OU NTFS) e das musicas(MP3,WAV,ACC,MP4,ETC) que o T3 lê porque o meu não da? cumprimentos

By Helder Feb-05/2017 08:54:40

A

Hello Helder
1. the format of the SD card are both FAT32 or NTFS.

2. music format is MP3 and WMA.

Q

When will go on sale ? Waiting for sale soon... have a great day .

By umut v. Jan-06/2017 00:19:33

A

Hello umut,

we have stock now , please feel free to order it. 
Best Regards