Customer Questions & Answers

  • All(25)
  • Product Information(21)
  • Stock Status(2)
  • Payment
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  • Others(1)
Q

Hi, Is this version 2016 or 2018?

By Glac Jiri Nov-16/2018 08:34:33

A

Hello Glac,


Please note that this is the 2018 version.

Let me know if you need any further assistance. 


Q

Does it support the European region? Well thank you.

By Vlado Nov-09/2018 11:41:43

A

Hello Vlado, 
Thanks for your inquiry.

No, it can't support the European region.

Q

Is it model:DGNWG02LM ? if not, then what is the model number?

By Michael Nov-02/2018 12:46:20

A

Hello Michael, 

Model: DGNWG02LM

Let me know if you need any help.

Q

Would this work with the Xiaomi Aqara door sensors? Thanks

By A B E T Sep-19/2018 10:31:27

A

Hello A, 

Thank you for your inquiry.

Sorry, they are not compatible.


Q

what's the version of the GateWay 1 or 2

By Patryk Jul-28/2018 19:25:59

A

Hello Patryk, 

Thank you for your inquiry.

It is GateWay  2.


Q

What's the version?! Xiaomi GateWay 2?

By Hoshen Apr-10/2018 12:01:10

A

Hello Hoshen, 
The version isn't Xiaomi GateWay 2.

Let me know if you need any help.

Q

Is it going to be back on stock again soon?

By Chris Feb-03/2017 22:00:42

A

Hello Chris,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Q

Hi, how many temperature sensor can i connect to the gateway??

By Emanuele Jan-23/2017 09:52:46

A

Hello Emanuele,

It can be connected up to 10 devices. Thanks for your support.


Q

This is the new version of gateway, v2 version??? or is the old one version v1?

By Jose Dec-02/2016 15:34:10

A

Hello Jose,
This is the new version. Thanks for your interest.

Q

Hi, How many sensors or devices can i connect to the gateway?

By Ryan Dec-01/2016 03:26:23

A

Hello Ryan
It can be connected up to 10 devices. Thanks for your support.

Q

Hi, Is this version 2016 or 2018?

By Glac Jiri Nov-16/2018 08:34:33

A

Hello Glac,


Please note that this is the 2018 version.

Let me know if you need any further assistance. 


Q

Does it support the European region? Well thank you.

By Vlado Nov-09/2018 11:41:43

A

Hello Vlado, 
Thanks for your inquiry.

No, it can't support the European region.

Q

Is it model:DGNWG02LM ? if not, then what is the model number?

By Michael Nov-02/2018 12:46:20

A

Hello Michael, 

Model: DGNWG02LM

Let me know if you need any help.

Q

what's the version of the GateWay 1 or 2

By Patryk Jul-28/2018 19:25:59

A

Hello Patryk, 

Thank you for your inquiry.

It is GateWay  2.


Q

What's the version?! Xiaomi GateWay 2?

By Hoshen Apr-10/2018 12:01:10

A

Hello Hoshen, 
The version isn't Xiaomi GateWay 2.

Let me know if you need any help.

Q

Hi, how many temperature sensor can i connect to the gateway??

By Emanuele Jan-23/2017 09:52:46

A

Hello Emanuele,

It can be connected up to 10 devices. Thanks for your support.


Q

This is the new version of gateway, v2 version??? or is the old one version v1?

By Jose Dec-02/2016 15:34:10

A

Hello Jose,
This is the new version. Thanks for your interest.

Q

Hi, How many sensors or devices can i connect to the gateway?

By Ryan Dec-01/2016 03:26:23

A

Hello Ryan
It can be connected up to 10 devices. Thanks for your support.

Q

Hello, Is this compatible with the Yeelight blue II light bulbs http://www.gearbest.com/smart-home/pp_159352.html Thanx

By Panagiotis Nov-05/2016 12:10:08

A

Hello Panagiotis,
It's compatible with light bulbs http://www.gearbest.com/smart-home/pp_159352.html. Thanks for your interest.  

Q

Is there a UK plug version of this smart hub and/or the smart sockets?

By Darren Williams Sep-21/2016 10:27:15

A

Hi,Darren

Thanks for your inquiry.

There is no UK plug version of this item,but we can send you the power adapter according to your destination country.


Q

Is it going to be back on stock again soon?

By Chris Feb-03/2017 22:00:42

A

Hello Chris,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Q

Hello, whats the name of the app in the apple app store?

By chris Sep-12/2016 19:19:42

A

Hello chris,
The app name is Xiaomi Smart Home .

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can this product to connect over the Internet or work only on the local network

By Ozren Kiza Jun-30/2016 20:57:40

A

Hello Ozren,
Yes,  this product can  connect to over the Internet .