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Customer Q&A

  • All(9)
  • Product Information(8)
  • Stock Status(1)
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  • Others
Q

will it be available again? the current status is discontinued.

By stefan May-14/2018 18:19:55

A

Hello Stefan, 
Thanks for your inquiry.

Sorry there is no message about the back in stock time of the item from our suppliers.


Q

how long are the hoses exactly?

By stefan Apr-26/2018 18:46:49

A

Hello Stefan, 
It is 2M.

Let me know if you need any help.

Q

Is it possibile use with mi home app?

By Riccardo Apr-07/2018 10:05:06

A

Hello Riccardo,

I apologize for my late response.

It is possibile to use with mi home app.Thank you.

Q

Does this filter alkalinize water?

By Joao Aug-28/2017 15:18:39

A

Hello Joao,

Sorry, it isn't ok to filter alkalinize water.

Q

Please, I would like to have more information about the replacement of filters. I have read there are 4 and I only find 3 in your web (number 1-2-4) but not for 3. Where could i buy these filters (spare parts) and their prices, and the stimated lifespand of each one? And the last question, the instruction of this wáter purifier is in englis? Best regards.

By Ivan Jun-25/2017 16:30:10

A

Hello, Ivan

Thank you for the inquiry.

1 x Xiaomi Water Purifier, 4 x Water Filter, 1 x Stainless Steel Faucet, 1 x Faucet Valve

You can contact our after-sale team for accessories - 

https://support.gearbest.com/ticket/ticket?st=1? 


It won't come with manual, you may find the instruction from Xiaomi official website.

Please feel free to contact us if you have additional questions.

Q

Is this the the Xiaomi Mi Water Purifier Version 1 or Version 2?

By RB May-18/2017 23:50:23

A

Hello RB,
It is version 2.

Q

I have 2 questions about this product: Will I have any problem to use in Spain? Are filters included (the 4 filters) or I will have to buy them separately? Thank you.

By Joan Feb-07/2017 13:41:50

A

Hello Joan

Thank you for your inquiry.

It can work in Spain.

filters are included. You do not need to buy them separately. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

does this purifier work in the US. do i need an special power requirements or adapters?

By Robert Dec-30/2016 17:26:33

A

Hello Robert,

Thank you for your inquiry.

Yes, it can work in US. And it needs an adapter. We kindly ask you to consult the experienced one for how to install.


Please feel free to contact us if further questions.

Thank you for your attention.


Q

how often the filters should be replaced?

By Andrés Parra Jun-24/2016 05:26:45

A

Hello Andrés,

Thanks for your inquiry. About 3-6 month.

Q

how long are the hoses exactly?

By stefan Apr-26/2018 18:46:49

A

Hello Stefan, 
It is 2M.

Let me know if you need any help.

Q

Is it possibile use with mi home app?

By Riccardo Apr-07/2018 10:05:06

A

Hello Riccardo,

I apologize for my late response.

It is possibile to use with mi home app.Thank you.

Q

Does this filter alkalinize water?

By Joao Aug-28/2017 15:18:39

A

Hello Joao,

Sorry, it isn't ok to filter alkalinize water.

Q

Please, I would like to have more information about the replacement of filters. I have read there are 4 and I only find 3 in your web (number 1-2-4) but not for 3. Where could i buy these filters (spare parts) and their prices, and the stimated lifespand of each one? And the last question, the instruction of this wáter purifier is in englis? Best regards.

By Ivan Jun-25/2017 16:30:10

A

Hello, Ivan

Thank you for the inquiry.

1 x Xiaomi Water Purifier, 4 x Water Filter, 1 x Stainless Steel Faucet, 1 x Faucet Valve

You can contact our after-sale team for accessories - 

https://support.gearbest.com/ticket/ticket?st=1? 


It won't come with manual, you may find the instruction from Xiaomi official website.

Please feel free to contact us if you have additional questions.

Q

Is this the the Xiaomi Mi Water Purifier Version 1 or Version 2?

By RB May-18/2017 23:50:23

A

Hello RB,
It is version 2.

Q

I have 2 questions about this product: Will I have any problem to use in Spain? Are filters included (the 4 filters) or I will have to buy them separately? Thank you.

By Joan Feb-07/2017 13:41:50

A

Hello Joan

Thank you for your inquiry.

It can work in Spain.

filters are included. You do not need to buy them separately. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

does this purifier work in the US. do i need an special power requirements or adapters?

By Robert Dec-30/2016 17:26:33

A

Hello Robert,

Thank you for your inquiry.

Yes, it can work in US. And it needs an adapter. We kindly ask you to consult the experienced one for how to install.


Please feel free to contact us if further questions.

Thank you for your attention.


Q

how often the filters should be replaced?

By Andrés Parra Jun-24/2016 05:26:45

A

Hello Andrés,

Thanks for your inquiry. About 3-6 month.

Q

will it be available again? the current status is discontinued.

By stefan May-14/2018 18:19:55

A

Hello Stefan, 
Thanks for your inquiry.

Sorry there is no message about the back in stock time of the item from our suppliers.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!