All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(33)
  • Product Information(22)
  • Stock Status(1)
  • Payment
  • About Shipping(5)
  • Others(5)
Q

Dear gear best, i want know witch mic is better for this camera please inform me also can you sent me mic link thank you

By MD NOOREAIN ROOMANI Sep-15/2017 21:43:38

A

Hello MD,
For the item, please note that it is unable to support external microhone.

Hope you can understand that.

Q

Sou do Brasil e gostaria de saber porque somente a H8R custa tão caro o envio para meu pais, e a H9R custa muito mais muito menos o valor do frete? Não quero frete rápido na H8R, gostaria de ter o frete normal. Com essas condições de frete não vou comprar a câmera H8R.

By Everton Brandli May-09/2017 02:16:42

A

Hello Everton,

 

We provide the best price for international shipments available, even though we ship all our items from China.

Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

 

Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html 


Q

HI, i have a question, i dont understand this... eu plug, and us plug... this is for 100wt or 220wt? thank you.

By steve gerald principe enriquez May-04/2017 21:11:54

A

Hello steve
It is EU plug.

Q

hello . is this the original eken h8r?

By giuseppe carmine Feb-08/2017 14:58:28

A

Hello giuseppe,


Yes, it is original.

Thanks for your inquiry.

Q

Is this 4k interpolated? or is it real 4k? As I ordered one and then read some of the comments that it was fake 4k. Thanks Ian

By Ian N Jan-23/2017 07:33:53

A

Hello Ian,

It is real 4k.

Q

I want to buy the H8R, I don't understand whether it is the original Eken or not (because the title of your video is "Eken H8R WiFi..."). If This is not the original, are there differences between this product and the Eken H8R?

By Filippo Jan-04/2017 21:15:27

A

Hello Filippo,


It is original. Welcome to order.

Thanks for your inquiry.

Q

Is the item comming form China to my adress in Portugal direct? Or is it going to Uk or Spain first to avoid customs?

By Afonso Rosas Jan-03/2017 23:33:18

A

Hi Afonso,


Please kindly note we will ship this item out from China.

Have a nice day.

Q

LA caméra arrive en cobien de temps ?

By Mouzin Dec-07/2016 14:52:36

A

Hello Mouzin,

Thank you for your inquiry.

http://www.gearbest.com/about/shipping-methods.html

It depends on the shipping method you choose, Please refer to the link for more details. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Is the remote waterproof?

By Mel Dec-05/2016 20:06:44

A

Hello Mel,
It is not waterproof.

Q

Hi, It is not the original eken h8r?

By Joel Sep-29/2016 15:37:56

A

Hello Joel,
Yes, it is not the original eken h8r .

Q

Dear gear best, i want know witch mic is better for this camera please inform me also can you sent me mic link thank you

By MD NOOREAIN ROOMANI Sep-15/2017 21:43:38

A

Hello MD,
For the item, please note that it is unable to support external microhone.

Hope you can understand that.

Q

HI, i have a question, i dont understand this... eu plug, and us plug... this is for 100wt or 220wt? thank you.

By steve gerald principe enriquez May-04/2017 21:11:54

A

Hello steve
It is EU plug.

Q

hello . is this the original eken h8r?

By giuseppe carmine Feb-08/2017 14:58:28

A

Hello giuseppe,


Yes, it is original.

Thanks for your inquiry.

Q

Is this 4k interpolated? or is it real 4k? As I ordered one and then read some of the comments that it was fake 4k. Thanks Ian

By Ian N Jan-23/2017 07:33:53

A

Hello Ian,

It is real 4k.

Q

I want to buy the H8R, I don't understand whether it is the original Eken or not (because the title of your video is "Eken H8R WiFi..."). If This is not the original, are there differences between this product and the Eken H8R?

By Filippo Jan-04/2017 21:15:27

A

Hello Filippo,


It is original. Welcome to order.

Thanks for your inquiry.

Q

Is the remote waterproof?

By Mel Dec-05/2016 20:06:44

A

Hello Mel,
It is not waterproof.

Q

Hi, It is not the original eken h8r?

By Joel Sep-29/2016 15:37:56

A

Hello Joel,
Yes, it is not the original eken h8r .

Q

hello . is this the original eken h8r?

By levent Sep-07/2016 13:54:39

A

Hello levent,
This is not the original eken h8r .

Q

Do you have an Australian adapter ?

By david Sep-03/2016 16:00:34

A

Hello david,
We don't  have an Australian adapter at the moment, but we can send a right plug for you .

Q

I would like to know at how many meters deep can the housing go.

By Alfredo Betro Aug-29/2016 12:11:18

A

Hello Alfredo,

It supports 30m water resistance with waterproof housing case. Thanks for your attention. 

Q

When will be available at european wharehouse?

By Pedro Aug-20/2016 10:21:03

A

Hello Pedro,

Thanks for your inquiry. This item is only available in China warehouse now. Have a nice day.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Sou do Brasil e gostaria de saber porque somente a H8R custa tão caro o envio para meu pais, e a H9R custa muito mais muito menos o valor do frete? Não quero frete rápido na H8R, gostaria de ter o frete normal. Com essas condições de frete não vou comprar a câmera H8R.

By Everton Brandli May-09/2017 02:16:42

A

Hello Everton,

 

We provide the best price for international shipments available, even though we ship all our items from China.

Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

 

Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html 


Q

Is the item comming form China to my adress in Portugal direct? Or is it going to Uk or Spain first to avoid customs?

By Afonso Rosas Jan-03/2017 23:33:18

A

Hi Afonso,


Please kindly note we will ship this item out from China.

Have a nice day.

Q

Oi boa noite gostaria de saber o tempo de entrega para o Brasil, Rio de Janeiro?

By Roberta Aug-28/2016 01:37:28

A

Olá Roberta,

Nós geralmente requerem entre 3-7 dias úteis para providenciar a transferência mediante o pagamento. O tempo de processamento exacta varia de acordo com o item.

Consulte a nossa estimativa de envio a seguir:

A. Envio: cerca de 3-7 dias úteis para chegar.

B. Envio padrão: Entre 7-10 dias úteis para ser entregue.

C. Flat Rate Envios: Entre 10-25 dias úteis para ser recebido.

Para mais detalhes de envio http://www.gearbest.com/about/shipping-methods.html

Q

Hi how long will it take to get to the uk? i need it before 8th of july

By hesh Jul-01/2016 11:05:40

A

Hello hesh,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Expedited Shipping to Canada states it 4-7 business days. Do you have any US/Canada warehouses? What postal services do you use? It is difficult to believe that 4-7 days are enough to deliver from China. Thanks!

By Vitold Apr-19/2016 17:21:44

A

Hello Vitold, 

We can just ship it from China.
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

LA caméra arrive en cobien de temps ?

By Mouzin Dec-07/2016 14:52:36

A

Hello Mouzin,

Thank you for your inquiry.

http://www.gearbest.com/about/shipping-methods.html

It depends on the shipping method you choose, Please refer to the link for more details. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

do you sell the storage card as well? looking for 32G, thanks

By Linda Sep-15/2016 19:12:58

A

Hello Linda, 

We kindly suggest that you can choose this item, please kindly check the link :http://www.gearbest.com/memory-cards/pp_337823.html?wid=21 .

Q

what sd card ( memory card) supports this cam? 64GB or 128GB or lower

By jonas Aug-06/2016 06:27:07

A

Hello,

Thanks for your e-mail.

Storage

Max External Card Supported: TF 32G (not included) 
Class Rating Requirements: Class 10 or Above    

nterface Type: Micro HDMI,Micro USB,TF Card Slot 

Q

can we charge the camera or just change the batteri ?

By Quentin Jun-01/2016 17:23:39

A

Hello Quentin,
You can only change the batterry

Q

Hello wanted to ask if you ship to Bolivia a month ago and wanted to order a Quadricopter shipping methods had no hope your answer

By luc May-29/2016 18:20:10

A

Thank you for your inquiry.


We ship worldwidely.


For shipping to Bolivia :


Flat Rate Shipping    7 - 25 business days    FREE SHIPPING    

Expedited Shipping    4 - 7 business days    $39.97  

  

Have a nice day!