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Customer Q&A

  • All(92)
  • Product Information(82)
  • Stock Status(1)
  • Payment
  • About Shipping(8)
  • Others(1)
Q

how many meter ( average ) can amplifi the wifi is it 30 m or 50 meter

By Fouad Jul-02/2018 10:33:43

A

Hello Fouad,
WiFi Distance : 100m 

Q

Hi, is this just wifi router or router and modem on one?

By Haris Bubalo Jun-14/2018 15:42:26

A

Hello Haris,

It is just the independent router.

Q

will i be charged custom if i order in India?? How much time it will take to reach to me.?

By Hiten Jun-12/2018 11:46:56

A

Hello Hiten,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hi. Can this router be set up as simple access point? Regards

By Anton Jun-08/2018 05:47:00

A

Hello Anton,

Yes, it can be set up as simple access point.

Q

The product comes from where? If it comes from outside Europe we have to pay taxes. Tks.

By FLPR Apr-26/2018 08:59:35

A

Hello FLPR,


You could choose warehouse when you make orders.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello. dual band ?? 2.4 ghz? or 5 ghz?

By Eugenijus Apr-21/2018 08:33:14

A

Hello Customer,

Yes, it is Dual Band.

2.4GHz and 5GHz.

Q

Does this device work in Mexico?

By Roberto E. Arellano Apr-20/2018 00:45:31

A

Hello Roberto, 
Yes ,it can be .

Q

The product have setting language in SPANISH? Have User Manual in spanish in web? Thanks Gabriel

By gabriel Apr-14/2018 23:06:19

A

Hello gabriel,

Packing List: 1 x Original Xiaomi Mi WiFi Dual-band Wireless Router 3A, 1 x Power Adapter, 1 x English User Manual    


Language: English 

Q

Hello..! Include US adapter? Best regards.!

By Abelardo Garza Apr-10/2018 22:16:25

A

Hello Garze,

Yes, it includes US adapter.

Q

Hi, Does it support to connect LTE modem via USB ?

By Wojtek Apr-01/2018 14:49:42

A

Dear Wojtek,


Yes, it  supports to connect LTE modem via USB.



Q

how many meter ( average ) can amplifi the wifi is it 30 m or 50 meter

By Fouad Jul-02/2018 10:33:43

A

Hello Fouad,
WiFi Distance : 100m 

Q

Hi, is this just wifi router or router and modem on one?

By Haris Bubalo Jun-14/2018 15:42:26

A

Hello Haris,

It is just the independent router.

Q

Hi. Can this router be set up as simple access point? Regards

By Anton Jun-08/2018 05:47:00

A

Hello Anton,

Yes, it can be set up as simple access point.

Q

hello. dual band ?? 2.4 ghz? or 5 ghz?

By Eugenijus Apr-21/2018 08:33:14

A

Hello Customer,

Yes, it is Dual Band.

2.4GHz and 5GHz.

Q

Does this device work in Mexico?

By Roberto E. Arellano Apr-20/2018 00:45:31

A

Hello Roberto, 
Yes ,it can be .

Q

The product have setting language in SPANISH? Have User Manual in spanish in web? Thanks Gabriel

By gabriel Apr-14/2018 23:06:19

A

Hello gabriel,

Packing List: 1 x Original Xiaomi Mi WiFi Dual-band Wireless Router 3A, 1 x Power Adapter, 1 x English User Manual    


Language: English 

Q

Hello..! Include US adapter? Best regards.!

By Abelardo Garza Apr-10/2018 22:16:25

A

Hello Garze,

Yes, it includes US adapter.

Q

Hi, Does it support to connect LTE modem via USB ?

By Wojtek Apr-01/2018 14:49:42

A

Dear Wojtek,


Yes, it  supports to connect LTE modem via USB.



Q

Hi Does the product have EU plug (for relevant countries) or you use an adapter to the Chines plug?

By Haim Mar-15/2018 10:02:28

A

Hello Haim,

It has  EU plug.

We will send an adaptor according to the order's country of delivery.

Q

please also include an adapter for use in the Slovak Republic well thank you

By Michal Mar-15/2018 05:46:27

A

Hello Michal,
We will send an adaptor according to the order's country of delivery.

Q

When it will be available again to buy?

By Ruben Nunes Feb-03/2017 12:07:00

A

Hello Ruben,


We regret that this item is unavailable for now. We can not sure when it would be available again. It depends on the customer's demand and the production of our vendor.

We will try to replienish it as much as we can.  Please add it to your favourite. While it is in stock, we will inform you via email.

Thanks for your inquiry.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

will i be charged custom if i order in India?? How much time it will take to reach to me.?

By Hiten Jun-12/2018 11:46:56

A

Hello Hiten,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

The product comes from where? If it comes from outside Europe we have to pay taxes. Tks.

By FLPR Apr-26/2018 08:59:35

A

Hello FLPR,


You could choose warehouse when you make orders.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello is possible shipping to Algeria ...??

By Mazouz Mohamed Mar-13/2018 12:16:45

A

Hello Mazouz,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

What is the value put for customs declaration?

By Aditya Aug-29/2017 06:31:22

A

Hello Aditya,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

I want to order and delivery at India, it asking for TAX id, WHAT SHOULD I MENTION? THERE IS NO SUCH TAX ID HERE.

By Milind Mar-27/2017 09:37:45

A

Hello Milind,
Please kindly note you can contact your local custom to get the TAX ID.

Q

TÜRKİYE cumhuriyetine gelir mi?

By Birol Mar-11/2017 16:05:00

A

Merhaba Birol,


Sorunuz için teşekkür ederiz.

Evet, Türkiye'ye gönderiyoruz.


Q

Pleaaaaaaaaaase shiping for another contry (((algerie)))

By rahmouni Feb-16/2017 12:07:06

A

Hello rahmouni, 


Thank you for your inquiry.

I am sorry we only have it in US-LA warehouse now,we can not ship it to Algerie.

Q

Hi, wich expeditor will be choosen if I sellect "Priority Line"? I'd like to avoid DHL, Ups etc...

By Paco Jan-17/2017 18:29:58

A

Hello Customer,

It will be what you choose.

Q

Will you have a new version coming out for win10?

By Bushra Feb-22/2018 17:40:29

A

Hello Bushra, 
It supports win10.

Let me know if you need any help.