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Customer Q&A

  • All(11)
  • Product Information(8)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(1)
Q

Can adapt a GoPro to this drone?

By Ricardo Nov-25/2016 06:31:41

A

Hello Ricardo

Thank you for your inquiry.

Yes, You can  adapt a GoPro to this drone, But you need to buy a suitable GOPRO camera PTZ to installed.

Thank you, Let me know if you need any help.

Have a nice day!


Q

For Spain, Are you sending with EU plug?

By Luis Guillermo Nov-12/2016 17:44:30

A

Hello Luis,
Package Contents: 1 x Drone, 1 x Transmitter, 1 x Monitor Holder, 8 x Propeller, 1 x Charger, 1 x Power Line, 2 x Cable, 1 x Propeller Bag, 4 x English Manual, 1 x Handbag, 1 x Camera, 1 x Battery.

We can send the adapter to you according to your country.

Let me know if you need any help.

Q

Is it possible supply to Bulgaria by this warehouse and how much will it cost?

By Pavel Donev Sep-15/2016 12:55:48

A

Hello Pavel,
Yes, we can ship the item to Bulgaria  .

You can see the Shipping costs and delivery time during the check out. 

Steps to follow: 

Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.


Q

Hi, I'm worried product (Gimble) will get damaged in shipping... Is the product packed securely? How long is shipping to South Africa? Thanks.

By Austin Steyn Sep-15/2016 08:07:13

A

Hello Austin,

The product is packed securely .

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html .

Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.
For small quantity orders,the processing time is 1-3 business days while large quantity order may require a few days more.

The exact shipping time depends on the shipping method you choose and the country you come from.
1)Unregistered Air Mail:15 - 30 business days
2)Registered Air Mail:7 - 30 business days
3)Priority Line:7 - 15 business days
4)Expedited Shipping:3-15 business days   by DHL/EMS/IB.

Q

Hi, I just want to confirm - does drone come with 4K camera or 12MP camera? Description says 12 MP... What battery comes with Drone please? How much is one extra battery? How long is shipment to South Africa? Thanks.

By Austin Steyn Sep-11/2016 17:05:09

A

Hi, Austin

Thanks for your inquiry.

Camera Pixels: 12 Mega 
Video Resolution: Max to 4K 

Transmitter Power: Built-in rechargeable battery 
Model Power: Rechargeable Battery

For spare battery,please refer to:http://www.gearbest.com/rc-quadcopter-parts/pp_392894.html?wid=21 

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.
For small quantity orders,the processing time is 1-3 business days while large quantity order may require a few days more.

The exact shipping time depends on the shipping method you choose and the country you come from.
1)Unregistered Air Mail:15 - 30 business days
2)Registered Air Mail:7 - 30 business days
3)Priority Line:7 - 15 business days
4)Expedited Shipping:3-15 business days by DHL/EMS/IB.

Q

The case is included or not ?

By Jim Jul-17/2016 14:03:36

A

Hi,Jim

Thanks for your inquiry.

Package Contents: 1 x Drone, 1 x Transmitter, 1 x Monitor Holder, 8 x Propeller, 1 x Charger, 1 x Power Line, 2 x Cable, 1 x Propeller Bag, 4 x English Manual, 1 x Handbag, 1 x Camera, 1 x Battery

The case is included.

Q

Dear Sirs. Huw March is aditional Battery for M4 Model? Claudio.

By Claudio Jul-09/2016 09:37:34

A

Hello Claudio,
Thanks for your inquiry. Please refer to: http://www.gearbest.com/rc-quadcopter-parts/pp_392894.html.

Q

Is this product refurbished or new?

By Matt Viverette Jun-14/2016 15:40:47

A

Hello Matt,
We can guarantee that all our items are brand new. Hope you will like them!

Q

how many kilograms can take flight?

By vittorio Jun-11/2016 07:56:59

A

Hello vittorio,
It can carry the weight as the matched camera. 

Please feel free to ask if you have further pre-sale questions. 


Q

this is original dji phantom with 4k camera? does it have official guarantee? what about shipping in USA >>> State: DE City: New Castle. it is free shipping???

By jaba Jun-08/2016 20:06:08

A

Hello, 
It is original dji phantom with 4k camera. 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html   

We can ship it in USA.

The shipping is not free.

 You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically. 
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

Best Regards


Q

Can adapt a GoPro to this drone?

By Ricardo Nov-25/2016 06:31:41

A

Hello Ricardo

Thank you for your inquiry.

Yes, You can  adapt a GoPro to this drone, But you need to buy a suitable GOPRO camera PTZ to installed.

Thank you, Let me know if you need any help.

Have a nice day!


Q

For Spain, Are you sending with EU plug?

By Luis Guillermo Nov-12/2016 17:44:30

A

Hello Luis,
Package Contents: 1 x Drone, 1 x Transmitter, 1 x Monitor Holder, 8 x Propeller, 1 x Charger, 1 x Power Line, 2 x Cable, 1 x Propeller Bag, 4 x English Manual, 1 x Handbag, 1 x Camera, 1 x Battery.

We can send the adapter to you according to your country.

Let me know if you need any help.

Q

Hi, I just want to confirm - does drone come with 4K camera or 12MP camera? Description says 12 MP... What battery comes with Drone please? How much is one extra battery? How long is shipment to South Africa? Thanks.

By Austin Steyn Sep-11/2016 17:05:09

A

Hi, Austin

Thanks for your inquiry.

Camera Pixels: 12 Mega 
Video Resolution: Max to 4K 

Transmitter Power: Built-in rechargeable battery 
Model Power: Rechargeable Battery

For spare battery,please refer to:http://www.gearbest.com/rc-quadcopter-parts/pp_392894.html?wid=21 

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.
For small quantity orders,the processing time is 1-3 business days while large quantity order may require a few days more.

The exact shipping time depends on the shipping method you choose and the country you come from.
1)Unregistered Air Mail:15 - 30 business days
2)Registered Air Mail:7 - 30 business days
3)Priority Line:7 - 15 business days
4)Expedited Shipping:3-15 business days by DHL/EMS/IB.

Q

The case is included or not ?

By Jim Jul-17/2016 14:03:36

A

Hi,Jim

Thanks for your inquiry.

Package Contents: 1 x Drone, 1 x Transmitter, 1 x Monitor Holder, 8 x Propeller, 1 x Charger, 1 x Power Line, 2 x Cable, 1 x Propeller Bag, 4 x English Manual, 1 x Handbag, 1 x Camera, 1 x Battery

The case is included.

Q

Dear Sirs. Huw March is aditional Battery for M4 Model? Claudio.

By Claudio Jul-09/2016 09:37:34

A

Hello Claudio,
Thanks for your inquiry. Please refer to: http://www.gearbest.com/rc-quadcopter-parts/pp_392894.html.

Q

Is this product refurbished or new?

By Matt Viverette Jun-14/2016 15:40:47

A

Hello Matt,
We can guarantee that all our items are brand new. Hope you will like them!

Q

this is original dji phantom with 4k camera? does it have official guarantee? what about shipping in USA >>> State: DE City: New Castle. it is free shipping???

By jaba Jun-08/2016 20:06:08

A

Hello, 
It is original dji phantom with 4k camera. 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html   

We can ship it in USA.

The shipping is not free.

 You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically. 
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

Best Regards


Q

What happens when the drone leaves the controlling distance? Does it returns to certain position or starts to land auto?

By Muhammad May-28/2016 01:02:32

A

Hi,

Can automatically return.

Return to the take-off location.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Is it possible supply to Bulgaria by this warehouse and how much will it cost?

By Pavel Donev Sep-15/2016 12:55:48

A

Hello Pavel,
Yes, we can ship the item to Bulgaria  .

You can see the Shipping costs and delivery time during the check out. 

Steps to follow: 

Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.


Q

Hi, I'm worried product (Gimble) will get damaged in shipping... Is the product packed securely? How long is shipping to South Africa? Thanks.

By Austin Steyn Sep-15/2016 08:07:13

A

Hello Austin,

The product is packed securely .

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html .

Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We will need approximately 3-5 business days to arrange shipment of your order.
For small quantity orders,the processing time is 1-3 business days while large quantity order may require a few days more.

The exact shipping time depends on the shipping method you choose and the country you come from.
1)Unregistered Air Mail:15 - 30 business days
2)Registered Air Mail:7 - 30 business days
3)Priority Line:7 - 15 business days
4)Expedited Shipping:3-15 business days   by DHL/EMS/IB.

Q

how many kilograms can take flight?

By vittorio Jun-11/2016 07:56:59

A

Hello vittorio,
It can carry the weight as the matched camera. 

Please feel free to ask if you have further pre-sale questions.