All
Product keywords
Please enter the email address account

Customer Q&A

  • All(18)
  • Product Information(8)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(5)
  • Others(1)
Q

Hi there, I couldn't find any information about the weight of this suitcase. Could you please let me know the weight of the empty suitcase in KG ? Thanks in advance!

By Nemo Mar-20/2018 04:18:22

A

Dear Nemo,


Product weight: 2.9000 kg 

Q

Hello, This casesuite has a key locker. This key is sent with the product? Thank you

By Santos Mar-15/2018 12:05:51

A

Dear Santos,


Sorry, the suitcase does not have a key, it is zippered.

Q

What are the overall dimensions of suitcases for 20 and 24?

By Andrey Scherbakov Dec-31/2017 07:00:46

A

Hello Andrey,
For 24 inches, please check the size as follows:

Product Dimension: 61.00 x 42.00 x 25.00 cm / 24.02 x 16.54 x 9.84 inches 

For 20 inches, please check it as follows:

Product Dimension: 37.50 x 22.30 x 55.00 cm / 14.76 x 8.78 x 21.65 inches 

Q

Hi, Will it fit as a hand lauggage at Ryanair and other airlines? Best,

By Me Aug-23/2017 13:07:55

A

Hello Me,


Yes, it can fit the airlines.

Thank you for your inquiry.

Q

Will you send to Russia?

By Alexander Jul-24/2017 14:58:14

A

Hello Alexander,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

WIll you have it shipped from China warehouse with Priority Shipping?

By Dimitris Jun-16/2017 18:08:51

A

Hello Dimitris,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

envio a Mexico para el dia 19 ?

By donluis Jun-13/2017 04:06:34

A

Hello donluis,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi i am very interested in Luggage from Xiaomi. Why you dont offer the Xiaomi Mi 90 Points Smart Metal Suitcase?

By Thomas Jun-05/2017 15:07:37

A

Hello, Thomas

Thank you for the inquiry.

Sorry, due to supplier's issue, we do not sell this item at this time - "Xiaomi Mi 90 Points Smart Metal Suitcase".

Please feel free to contact us if you have additional questions.

Q

Cual es posible llevar en cabina de aeronave. 20 o 24 pulgadas

By juan Machetti May-11/2017 21:21:45

A

Hello juan,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Product Dimension: 4.00 x 22.30 x 55.00 cm / 1.57 x 8.78 x 21.65 inches.

Please feel free to order it.


Q

Добрый день! Какие размеры у чемодана(ширина, высота, глубина)?

By Денис May-04/2017 17:06:24

A

Hello Денис,


Product Dimension: 4.00 x 22.30 x 55.00 cm / 1.57 x 8.78 x 21.65 inches    

Package Dimension: 39.00 x 24.00 x 57.00 cm / 15.35 x 9.45 x 22.44 inches    


Q

Hi there, I couldn't find any information about the weight of this suitcase. Could you please let me know the weight of the empty suitcase in KG ? Thanks in advance!

By Nemo Mar-20/2018 04:18:22

A

Dear Nemo,


Product weight: 2.9000 kg 

Q

Hello, This casesuite has a key locker. This key is sent with the product? Thank you

By Santos Mar-15/2018 12:05:51

A

Dear Santos,


Sorry, the suitcase does not have a key, it is zippered.

Q

What are the overall dimensions of suitcases for 20 and 24?

By Andrey Scherbakov Dec-31/2017 07:00:46

A

Hello Andrey,
For 24 inches, please check the size as follows:

Product Dimension: 61.00 x 42.00 x 25.00 cm / 24.02 x 16.54 x 9.84 inches 

For 20 inches, please check it as follows:

Product Dimension: 37.50 x 22.30 x 55.00 cm / 14.76 x 8.78 x 21.65 inches 

Q

Hi, Will it fit as a hand lauggage at Ryanair and other airlines? Best,

By Me Aug-23/2017 13:07:55

A

Hello Me,


Yes, it can fit the airlines.

Thank you for your inquiry.

Q

Cual es posible llevar en cabina de aeronave. 20 o 24 pulgadas

By juan Machetti May-11/2017 21:21:45

A

Hello juan,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Product Dimension: 4.00 x 22.30 x 55.00 cm / 1.57 x 8.78 x 21.65 inches.

Please feel free to order it.


Q

Добрый день! Какие размеры у чемодана(ширина, высота, глубина)?

By Денис May-04/2017 17:06:24

A

Hello Денис,


Product Dimension: 4.00 x 22.30 x 55.00 cm / 1.57 x 8.78 x 21.65 inches    

Package Dimension: 39.00 x 24.00 x 57.00 cm / 15.35 x 9.45 x 22.44 inches    


Q

Hello! Is the description correct? What sizes? Добрый день! Какой

By Денис May-04/2017 17:05:18

A

Hello Денис, 


Capacity:
20 inches size: 36L
24 inches size: 64L

Note:
- 24 inches suitcase is equipped with a dust cover
- The size of suitcase at the picture is 20 inches

Q

there is no key from the lock. why?

By Roman Nov-07/2016 16:21:48

A

Hello Roman,
TSA coded lock, which is necessary for the smooth clearance of your luggage by customs officer. you can put the valuables into the suitcase trustingly. You do not need to have the key.

Please feel free to place your order.

Q

Hi? blue color in stock?

By Alexander Mar-26/2017 10:18:02

A

Hello Alexander,
For blue color, the size 20 INCH is unavialable currently and 24 INCH is in stock but 4 pieces left.

Since they are very popular,the product has a high risk of selling out soon.Please place your order as soon as possible.Thank you!


Q

How to order in Russian Federation? In delivery cost window no any available ship method.

By Ivan Jun-13/2016 10:48:20

A

Hello Ivan,                                                                              

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.

Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

can you ship to dubai

By abdulla Nov-22/2016 11:21:36

A

Hi abdulla,


Yes, we can ship to your country, please kindly view this http://www.screencast.com/t/oDsZ0VnVFF

Have a nice day.

Q

Will you send to Russia?

By Alexander Jul-24/2017 14:58:14

A

Hello Alexander,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

WIll you have it shipped from China warehouse with Priority Shipping?

By Dimitris Jun-16/2017 18:08:51

A

Hello Dimitris,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

envio a Mexico para el dia 19 ?

By donluis Jun-13/2017 04:06:34

A

Hello donluis,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you send by Prority Direct Line shipping? I cant take risks by you sending by another shipping method.

By Joel Aug-18/2016 10:16:49

A

Hello Joel,
Yes, we can send by prority direct Line shipping .

Q

Какая стоимость доставки при заказе 3 штук в Санкт Петербург Россия?

By VIKTOR May-16/2016 18:04:03

A

Hello VIKTOR,                                                                                                                                                                                                                 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hi i am very interested in Luggage from Xiaomi. Why you dont offer the Xiaomi Mi 90 Points Smart Metal Suitcase?

By Thomas Jun-05/2017 15:07:37

A

Hello, Thomas

Thank you for the inquiry.

Sorry, due to supplier's issue, we do not sell this item at this time - "Xiaomi Mi 90 Points Smart Metal Suitcase".

Please feel free to contact us if you have additional questions.