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Customer Q&A

  • All(98)
  • Product Information(74)
  • Stock Status(5)
  • Payment(3)
  • About Shipping(13)
  • Others(3)
Q

What is the type of the usb ? micro usb?

By aris Jul-24/2018 08:20:38

A

Hello Aris,


Yes, it has Micro USB Slot.

Q

Is this product going to be availiable soon? If yes when? Please do not answer that this product is out of stock because i see that. Please give a specific answer if it's going to be availiable and when! Thank you

By Giorgos Oct-08/2017 13:30:30

A

Hello Giorgos,
We won't sale it.

Q

hi, when the phone will be avaiable? I see is out of stock now.

By cristina Sep-24/2017 07:40:57

A

Hello cristina,
We are sorry this item is out of stock.

Q

hi, when the phone will be avaiable?.. I see now is out of stock.

By cristina Sep-24/2017 07:40:06

A

Hello cristina,
We are sorry this item out of stock.

Q

Oukitel K6000 Pro dual stand by is 4g + 2g or 4g + 3g? When first sim is active, second will be 2G or 3G?

By Gurpreet Sep-14/2017 09:44:00

A

Hello Gurpreet,

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz. 

It will be 4g + 3g.

Let me know if you need any further assistance. 


Q

Hi, I would like to know if 4G will work here in Australia or if you know of any issues that may stop it operating in Australia

By Jackson Winter Aug-01/2017 07:52:54

A

Hello Jackson,
For the frequency issue, you need to check it in the link http://maps.mobileworldlive.com/ and the information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz


Q

Purchased this phone new on ebay in February this year but is now not holding the charge,stated a one year manufactures Warranty who can I send the phone to to get fixed Great phone

By Danny mcCartney Jun-15/2017 18:09:21

A

Hello Danny
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

it comes with Android 6.0, would it be update to Nougat 7.0? how? thank you

By luca Jun-13/2017 18:03:47

A

Hello luca, 
Thanks for your inquiry.


Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

hello i'd like to know the battery...how long does it works? thank you...

By g.l. Jun-10/2017 06:06:54

A

Hello, g.l.

Thank you for the inquiry.

For standby times, it can work 360 hours.

Normally, it can work 7-10 days.

Please feel free to contact us if you have additional questions.

Q

What supports 4G network in Romania?

By Viorel Alecu May-18/2017 11:15:56

A

Hello Viorel, 


This phones supports 4G networks in Romania.

Q

What is the type of the usb ? micro usb?

By aris Jul-24/2018 08:20:38

A

Hello Aris,


Yes, it has Micro USB Slot.

Q

Oukitel K6000 Pro dual stand by is 4g + 2g or 4g + 3g? When first sim is active, second will be 2G or 3G?

By Gurpreet Sep-14/2017 09:44:00

A

Hello Gurpreet,

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz. 

It will be 4g + 3g.

Let me know if you need any further assistance. 


Q

Hi, I would like to know if 4G will work here in Australia or if you know of any issues that may stop it operating in Australia

By Jackson Winter Aug-01/2017 07:52:54

A

Hello Jackson,
For the frequency issue, you need to check it in the link http://maps.mobileworldlive.com/ and the information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz


Q

Purchased this phone new on ebay in February this year but is now not holding the charge,stated a one year manufactures Warranty who can I send the phone to to get fixed Great phone

By Danny mcCartney Jun-15/2017 18:09:21

A

Hello Danny
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

it comes with Android 6.0, would it be update to Nougat 7.0? how? thank you

By luca Jun-13/2017 18:03:47

A

Hello luca, 
Thanks for your inquiry.


Any alterations such as upgrades, modding with custom ROMs, rooting or flashing the Android device with other firmware will automatically void the device's warranty.

Q

hello i'd like to know the battery...how long does it works? thank you...

By g.l. Jun-10/2017 06:06:54

A

Hello, g.l.

Thank you for the inquiry.

For standby times, it can work 360 hours.

Normally, it can work 7-10 days.

Please feel free to contact us if you have additional questions.

Q

What supports 4G network in Romania?

By Viorel Alecu May-18/2017 11:15:56

A

Hello Viorel, 


This phones supports 4G networks in Romania.

Q

Hi Does the product comes with clear cover on the box ? Thank you

By Mourad May-17/2017 11:13:31

A

Hello Mourad,


Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Screen Protector: 1 
OTG Cable: 1 
English Manual : 1 
SIM Needle: 1

Q

hello,i am thinking of purchasing this item as soon as i get my money and i need to ask some questions...if i order this phone how long would it take to come to Montenegro...and when it arives do i get glass protection and a mask for my phone...thanks

By Dimitrije May-09/2017 11:59:36

A

Hello Dimitrije,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Boa tarde. Desejo comprar este produto, gostaria de saber quando chega no Brasil? E tenho que comprar uma capa protetora pra ele?

By Alan May-06/2017 20:14:03

A

Hello Alan,

We have checked it for you, you need to purchase a case for it.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is this product going to be availiable soon? If yes when? Please do not answer that this product is out of stock because i see that. Please give a specific answer if it's going to be availiable and when! Thank you

By Giorgos Oct-08/2017 13:30:30

A

Hello Giorgos,
We won't sale it.

Q

hi, when the phone will be avaiable? I see is out of stock now.

By cristina Sep-24/2017 07:40:57

A

Hello cristina,
We are sorry this item is out of stock.

Q

hi, when the phone will be avaiable?.. I see now is out of stock.

By cristina Sep-24/2017 07:40:06

A

Hello cristina,
We are sorry this item out of stock.

Q

GOSTARIA DE SABER SE ESTE PRODUTO PODE SER ENVIADO DE UM ARMAZÉN NOS E U A

By JOILSON CAON Apr-19/2017 00:13:45

A

Hello JOILSON,

Please kindly note, the item is only available in HK warehouse and HK-2 warehouse.

Q

when it will be in stock in europe warehouse

By Marko Oct-11/2016 12:57:20

A

Hello Marko,

Thanks for your inquiry.

We expect it in stock in about 7-15 business days.

Q

My country regulations doesn't allow me to spend more than hundred dollar in a month for overseas transactions. Pls I need your help because I must buy this phone. Thanks.

By Bello Najeem Mar-08/2017 20:53:20

A

Hello Bello,
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Sorry for this inconvenience caused.

Q

Hello good day. I like this phone, and wish to get one. I am from Nigeria. Please how much would this phone cost me in Naira, and can it be delivered to Nigeria?? Thanks

By Frankline Jan-23/2017 13:26:21

A

Hello Frankline,

Thank you for your inquiry.

We are sorry that it can not be shipped to your country, these shipping methods are not available for the destination country in your address. Hence there is no shipping method option. We also hope the courier will improve. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Can you please tell me how much does this product costs in euros??? thank you in advance.

By Panagiotis Jan-14/2017 19:46:06

A

Hello Panagiotis,
This product is 131.22 EUR.

Thanks for your interest.

Q

every good phone am checking does not ship to Uganda, why? GEARBEST, what has happened to you?

By Gilbert Apr-27/2017 00:05:51

A

Hello Gilbert,


I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

How much is shipping cost to greece?

By zisis Apr-25/2017 21:10:09

A

Hello zisis,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Does not have the method of sending Priority Line to Portugal?

By Filipe Nogueira Apr-18/2017 09:50:30

A

Hello Filipe,   


Unfortunately, shipment by priority line is unavailable for HK-2/HK warehouse.

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

how longe it take to recive with dhl to algeria

By amin saihi Mar-25/2017 22:55:02

A

Hello amin,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

shiping with dhl or standar shiping to algeria in HK-2

By amin saihi Mar-25/2017 08:45:08

A

Hello amin, 


Thank you for your inquiry.

We can ship it to Algeria Via Expedited Shipping(DHL) from HK-2.

Q

Dear gear best. I'm wondering way you can not ship http://www.gearbest.com/cell-phones/pp_349081.html?wid=3 from eu storage to Slovenia beacuse we are in europe union and only from eu storega I don't have to pay any custom fee and tax and on the list are all countries from european union except Slovenia. Thank you for your answer. Best regards

By Primož Mar-05/2017 19:53:15

A

Hello Primož
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 


Q

hello,i live in iran,can i buy this phone or you can not deliver it in my country?

By puria Feb-26/2017 19:10:09

A

Hello Customer,

Please choose HK-2 warehouse. Then we can ship it.

Q

If I choose "warehouse EU " i assume no VAT and customs taxes will be added to the shown price.Is that correct? Shippment will be in another EU country(Sweden)

By Christian Jan-15/2017 09:49:05

A

Hello Christian
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

I need to buy it.You can ship to Tanzania?

By Hassan Jan-09/2017 15:04:52

A

Hello Hassan, 


Thank you for your inquiry.

I am sorry we can not ship it to Tanzania.

Q

Hi, if i order the Oukitel k6000 pro from china warehouse, will it come with a EU Charger or with a China Charger? Thank You. Greatings.

By Andi Jan-09/2017 07:38:11

A

Hello Andi,

The plug of the item is EU plug.

The warehouse will not effect it.
Best Regards

Q

Does this include a case too?

By Vlad Mar-11/2017 18:54:09

A

Hello Vlad,

The case is not included.

Thanks for your inquiry and support.

Q

Hallo, it seems a perfect cell phone but what about guaranty??? I mean if a problem occurs? Thank you in advance

By konstantina Sep-26/2016 11:44:41

A

Hello konstantina,

It is with one year warranty(Gearbest). Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html
Any issue you can feel free to contact us here: http://www.gearbest.com/about/contact-us.html , we will settle your issue.          

Thanks for your attention. 

Q

It would be able to make toast a film of vidrou or give a good discount on a kit hood + transparent glass film?

By Bruno Sep-24/2016 02:18:25

A

Hello Bruno,
Regarding the item http://www.gearbest.com/cell-phones/pp_349081.html?wid=21 , the price is $151.39 .

There is not an additional discount at the moment, please kindly check our website .


We kindly suggest that you can choose this Glass Screen Film, please kindly check the link : http://www.gearbest.com/screen-protectors/pp_424827.html?wid=21 .