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Customer Questions & Answers

  • All(70)
  • Product Information(48)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(11)
  • Others(7)
Q

Is It waterproof

By Alex Aug-16/2018 15:31:46

A

Hello Alex, 

Thank you for your inquiry.

Yes, it is waterproof, you can play with it no matter what weather.

Q

When will the product be available?

By Marcin May-13/2018 19:32:49

A

May 15 - May 17                                    

Q

when the product is available?

By Vladimir May-11/2018 18:08:51

A

Hello Vladimir,
We have stock now, please feel free to order it.
Best Regards

Q

if i order more than one can i get a better price

By robert Jan-31/2018 16:47:07

A

Hello robert,


For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


Q

Hello, what is the the warranty period for this product?

By Jacob Jan-30/2018 18:14:09

A

Hello Jacob
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does it come with a charger for the battery?

By Brayden Jan-22/2018 12:50:08

A

Hello Brayden,
For the issue, please check the package contents as follows:

Package Contents: 1 x RC Car, 1 x Transmitter, 1 x Charger, 1 x Cross Sleeve, 1 x English Manual    



Q

is the battery included?

By john lois Dec-06/2017 14:52:24

A

Hello john,

Transmitter Power: 4 x 1.5V AA (not included) 
Car Power: Built-in rechargeable battery. 

Let me know if you need any further assistance. 


Q

How long is shipping to Ukraine?

By Andrew Nov-23/2017 07:10:34

A

Hello Andrew,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Greets, please tell me exact battery space dimensions.

By Tymoteusz Nov-14/2017 11:51:26

A

Hello Tymoteusz,
Please see the battery size as follows:

Battery size: about 2 x 3.5 x 7cm


Q

Will this product be clear for customs or will there be a charge on delivery

By Tom Hattan Sep-17/2017 20:04:12

A

Hello Tom,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is It waterproof

By Alex Aug-16/2018 15:31:46

A

Hello Alex, 

Thank you for your inquiry.

Yes, it is waterproof, you can play with it no matter what weather.

Q

Hello, what is the the warranty period for this product?

By Jacob Jan-30/2018 18:14:09

A

Hello Jacob
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does it come with a charger for the battery?

By Brayden Jan-22/2018 12:50:08

A

Hello Brayden,
For the issue, please check the package contents as follows:

Package Contents: 1 x RC Car, 1 x Transmitter, 1 x Charger, 1 x Cross Sleeve, 1 x English Manual    



Q

is the battery included?

By john lois Dec-06/2017 14:52:24

A

Hello john,

Transmitter Power: 4 x 1.5V AA (not included) 
Car Power: Built-in rechargeable battery. 

Let me know if you need any further assistance. 


Q

Greets, please tell me exact battery space dimensions.

By Tymoteusz Nov-14/2017 11:51:26

A

Hello Tymoteusz,
Please see the battery size as follows:

Battery size: about 2 x 3.5 x 7cm


Q

Do you have more spesifications on this, such as, max speed, driving time on the car battery before recharge, a.s.o

By Kato Nilsen Sep-13/2017 13:28:45

A

Hello Kato,

Max to 50km/h high speed theoretically, challenge the limit, just enjoy the race with friends.

Charging time: About 90mins
Racing time: About 15 - 20 minutes
Battery size: about 2 x 3.5 x 7cm.


Let me know if you need any further assistance. 


Q

How's his control? Because there is no photo.

By Thiago Santos Sep-12/2017 11:31:02

A

Hello Thiago,
For the item, please note that there is a transmitter in the parcel.

You can control the item with the remote control.

Q

is there an option to purchase a bigger longer lasting battery? or only the 1500MAH?

By max Aug-24/2017 09:23:25

A

Hello max,


Currently there is only one extra battery for this item: https://www.gearbest.com/rc-car-parts/pp_228074.html 

Thank you for your inquiry.

Q

Hi , Comes with an baterry? Regards,

By jose Jul-29/2017 01:39:21

A

Hello jose,
Thansk for your inquiry.

Transmitter Power: 4 x 1.5V AA (not included).
Car Power: Built-in rechargeable battery.

Q

Bello I would like to know, if I can put a battery with the same volts, but with more mAH

By Bruno Jul-16/2017 21:42:41

A

Hello Bruno,


Yes, you can put a battery with the same volts, but with more mAH.

Thank you for your inquiry.


Q

When will the product be available?

By Marcin May-13/2018 19:32:49

A

May 15 - May 17                                    

Q

when the product is available?

By Vladimir May-11/2018 18:08:51

A

Hello Vladimir,
We have stock now, please feel free to order it.
Best Regards

Q

Aun tiene disponible????? Me urge comprar uno de estos

By Isaac Dec-20/2016 10:31:46

A

Hola Isaac

Sí, tenemos acción, siéntase por favor libre de pedirla.

Atentamente


Q

if i order more than one can i get a better price

By robert Jan-31/2018 16:47:07

A

Hello robert,


For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.


Q

How long is shipping to Ukraine?

By Andrew Nov-23/2017 07:10:34

A

Hello Andrew,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Will this product be clear for customs or will there be a charge on delivery

By Tom Hattan Sep-17/2017 20:04:12

A

Hello Tom,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello there, if i want to buy this toy, how much time do i have to wait till will arrive in Romania?

By Albu Aug-12/2017 13:40:54

A

Hello Albu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long does it take for it to ship to the usa

By dylan Aug-03/2017 19:30:00

A

Hello dylan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Priority Line: 7-15 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long it take to ship?

By Ben Feb-02/2017 19:38:23

A

Hello Ben,


Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days.
The total delivery time = processing time +shipping time


And the shipping time depend on the shipping method you choose.  You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.


Thanks for your inquiry.

Q

se puede enviar una bateria adicional en el paquete del carro?

By carlos Dec-22/2016 01:23:28

A

Hello carlos

Thank you for your inquiry.

Package Contents: 1 x RC Car, 1 x Transmitter, 1 x Charger, 1 x Cross Sleeve, 1 x English Manual. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

price with the cost of shipping?

By Roman Kozlov Jul-21/2016 06:43:32

A

Hello Roman,                  

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

  1. Add your product to your cart

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

most of the products have free shipping option, but this car is 76 usd for shipment. why is the shipment so expensive?

By ismail Jul-01/2016 12:25:56

A

Hello ismail,
Given that we ship from China a large volume of orders, we can guarantee we provide the best price for international shipments. Kindly note that shipping fees are charged by the shipping company.
Please take a look at our free shipping product here ( sent by flat rate shipping).
http://www.gearbest.com/about/shipping-methods.html

Q

Shipping 88USD to Czech Republic? Why?

By Mirek May-25/2016 10:47:01

A

Hello Mirek,
Given that we ship from China a large volume of orders, we can guarantee we provide the best price for international shipments. Kindly note that shipping fees are charged by the shipping company.
Please take a look at our free shipping product here (sent by flat rate shipping).
http://www.gearbest.com/about/shipping-methods.html

Q

hello some way shipping to my country Bolivia

By Marcos Paulo May-14/2016 13:01:50

A

Hello Marcos,
We ship everywhere in the world from the CN warehouse.

Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days 
2) Standard Shipping (EMS) => 7-10 business days 
3) Flat Rate Shipping=> 10-25 business days 
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

can i retern

By amanda Sep-02/2017 03:17:48

A

Hello amanda
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi Do you sell spare 7.4 volt 1500 mah batteries for this please as I would like to buy this with 3 spare batteries. Can you send me a link to this please Regads Howard

By Howard Jul-22/2017 12:11:03

A

Hello Howard,

Sorry that currently there is no spare batteries for this item.

Thank you for your inquiry.

Q

My car has arrived but the charger doesn't work. The stock battery that comes with the car looks more like a Lithium-ion battery and not a Lipo. I do have a SKYRC iMax B^AC balance charger but need to know it is a Lipo or ion battery to be safe before chargering. Any advice would be very appreciated. Thanks.

By Andrew May-13/2017 09:02:14

A

Hello Andrew


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, is it possible to purchase an additional battery for this model. Thank you.

By Shcherbenev Aleksey Mar-06/2017 18:53:47

A

Hello Shcherbenev,
Sorry. We do not have the spare battery for this item.  Thanks for your support. 

Q

Do you sell a spare remote control (transmitter) for this car? Thank you

By Ted Jan-07/2017 11:21:25

A

Hello Ted,


Sorry, there is no spare remote control for this item sell in our site at the moment.

Thanks for your inquiry.

Q

Where can I buy spare parts for this?

By Tom Jul-17/2016 11:35:03

A

Hi,Tom

Thanks for your inquiry.

Sorry to tell you that we do not have spare parts for this item at present.

Check out our brand new products here: http://www.gearbest.com/new-products/    
Grab our best deals here: http://www.gearbest.com/gadget-deals.html   

Q

Hi, Is it plug and play, what would it cost to ship to the netherlands?

By Evian May-27/2016 07:08:51

A

Hello Evian,

It is plug and play.

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.