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Customer Q&A

  • All(24)
  • Product Information(17)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(3)
  • Others(2)
Q

When do you have product, you are out of stock now

By cD Jun-19/2017 13:37:54

A

Hello aazzmmiioo500@gmail.com, 

After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

Does it have Windows 10 anniversary update installed, and if not, will it accept it satisfactorily?

By Bob uk Oct-07/2016 07:35:30

A

Hello Bob,
You cannot update the Windows 10  .

Notice:
This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.

Q

why is not delivery from EU warehause?

By josip Oct-04/2016 18:01:48

A

Hello josip,

It shows that we have the item in EU warehouse as well, you can choose the EU warehouse when adding to cart. Thanks for your attention. 

Q

How long is the warranty?

By Wil Sep-09/2016 16:28:07

A

Hello Wil,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Can you ship to Viet Nam from China warehouse?

By Nhat A Sep-07/2016 11:58:38

A

Hello Nhat,
Yes, we can ship the item to Viet Nam from China warehouse .

Q

Hi how much DPI screen ?

By shelly Sep-06/2016 19:01:21

A

Hello shelly,

The DPI screen is 240. Thanks for your attention. 

Q

I, there are pictures of two different tablet on the description, which one am I going to buy?

By Alessandro Aug-28/2016 09:30:03

A

Hello Alessandro,

Please note that we just show one tablet online, and what you see is the comparision and effect pictures. Thanks for your attention. 

Q

Hello, is it an original, brand new item or refurbished? Thank you

By Ana Hajdu Aug-27/2016 08:13:05

A

Hello Ana,

This is the original and brand new item, please feel free to order. Thanks for your attention. 

Q

Can you ship to Vietnam ?

By Nhan Aug-09/2016 11:31:22

A

Hello Nhan,
We cannot ship the item to Vietnam from US-LA warehouse at the moment .

Q

Hi, Can I read and write on bulgarian language? Thanks!

By Stan Aug-05/2016 05:28:18

A

Hello Stan,

Please note Windows OS for this item is pre-installed Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Thanks for your attention. 

Q

Does it have Windows 10 anniversary update installed, and if not, will it accept it satisfactorily?

By Bob uk Oct-07/2016 07:35:30

A

Hello Bob,
You cannot update the Windows 10  .

Notice:
This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.

Q

why is not delivery from EU warehause?

By josip Oct-04/2016 18:01:48

A

Hello josip,

It shows that we have the item in EU warehouse as well, you can choose the EU warehouse when adding to cart. Thanks for your attention. 

Q

How long is the warranty?

By Wil Sep-09/2016 16:28:07

A

Hello Wil,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi how much DPI screen ?

By shelly Sep-06/2016 19:01:21

A

Hello shelly,

The DPI screen is 240. Thanks for your attention. 

Q

I, there are pictures of two different tablet on the description, which one am I going to buy?

By Alessandro Aug-28/2016 09:30:03

A

Hello Alessandro,

Please note that we just show one tablet online, and what you see is the comparision and effect pictures. Thanks for your attention. 

Q

Hello, is it an original, brand new item or refurbished? Thank you

By Ana Hajdu Aug-27/2016 08:13:05

A

Hello Ana,

This is the original and brand new item, please feel free to order. Thanks for your attention. 

Q

Hi, Can I read and write on bulgarian language? Thanks!

By Stan Aug-05/2016 05:28:18

A

Hello Stan,

Please note Windows OS for this item is pre-installed Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Thanks for your attention. 

Q

Is this product deliver to Chile? Sorry my bad english, thanks.

By Cristian G Jul-29/2016 16:45:27

A

Hello Cristian,
We can ship it to Chile.

Q

What type of plug / charger is provided? UK adaptor?

By TK Jun-27/2016 02:06:59

A

Hello TK,
We will send an adaptor according to the order's country of delivery.

Q

Hi, Does this product has support for sim card? Regards, Margaret.

By Margaret Jun-16/2016 10:54:38

A

Hello Margaret, 
No, it doesn't .Thanks for your attention.

Q

Hi, i would like to command 4 quantity of :Teclast X89 Kindow Reader Tablet PC but it doesn't seem to work (only stay to 1 quantity) ? Is it possible to have explanations ? Have a nice day

By Man May-17/2016 06:06:56

A

Hello Man,
We are very sorry for this item each customer can only order one piece.

Q

Can i get this item for couple dollars less? (70$)

By Or Jul-13/2016 16:59:39

A

Hello Or,

The price of the item is the promotional price, we can't offer you more discount on the item now.

Q

Can you ship to Viet Nam from China warehouse?

By Nhat A Sep-07/2016 11:58:38

A

Hello Nhat,
Yes, we can ship the item to Viet Nam from China warehouse .

Q

Can you ship to Vietnam ?

By Nhan Aug-09/2016 11:31:22

A

Hello Nhan,
We cannot ship the item to Vietnam from US-LA warehouse at the moment .

Q

Do you post to australia

By FRED Apr-19/2016 04:03:02

A

Hello FRED,
We sent package worldwide from the CN warehouse.

Q

When do you have product, you are out of stock now

By cD Jun-19/2017 13:37:54

A

Hello aazzmmiioo500@gmail.com, 

After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

Shipping from EU magazine there are dutyes for Italy customs?

By Giacomo Jun-27/2016 06:41:57

A

Hello Giacomo,
No, there are no customs when shipping from EU warehouse to Italy.