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Customer Q&A

  • All(21)
  • Product Information(15)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(4)
Q

What's the wheel base measurement in mm?

By Archie Oct-03/2018 19:25:58

A

Hello Archie,

It has 9cm in diameter.

Product size (L x W x H): 17.00 x 24.50 x 42.00 cm / 6.69 x 9.65 x 16.54 inches 


Q

How long does the battery in the Rc take to charge and how long is the drive time?

By Jaxon Sep-02/2017 23:17:29

A

Hello Jaxon,
Thank you for your inquiry.

It should be charged 2-3 hours, and it can work 10 minutes.

Let me know if you need any help.

Q

Will it come with a us charger adapter. To charge the battery.

By Brody Jul-29/2017 02:49:10

A

Hello Brody,
Thanks for your inquiry.

The item comes with EU PLUG.

Q

What if something on the car brakes. You will not be able to replace it

By Brody Jul-28/2017 20:07:31

A

Hello Brody
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

So can you buy parts anywhere.

By Brody Jul-28/2017 06:10:56

A

Hello Brody,


Currently there is no parts available for this model on Gearbest.

Thank you for your inquiry.

Q

o produto pode ser enviado para o Brasil ? se sim que tipo de envio e feito ? e cobrado impostos na hora da compra ?:

By Ernesto leoncio May-06/2017 14:17:30

A

Hello Ernesto,


Yes, we can ship the item to Brazil by expedited shipping.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

how much does the car wieght its self with out the box and what are the origanal demensions of the box

By dave Mar-25/2017 00:11:12

A

Hello dave,
Here is the information:

Product weight: 1.435 kg 
Package weight: 2.954 kg 
Product size (L x W x H): 17.00 x 24.50 x 42.00 cm / 6.69 x 9.65 x 16.54 inches 
Package size (L x W x H): 24.00 x 28.00 x 55.00 cm / 9.45 x 11.02 x 21.65 inches

Q

Can I buy spare parts.

By Frank Mar-20/2017 15:16:15

A

Hello Frank,
Sorry, there is no spare parts on or site.

Q

What type of batterrys does the remote take.

By Kaidyn Jan-29/2017 01:34:24

A

Hello Kaidyn  , 
The remote uses 4 * AA batteries.

Q

What kind of pricing can you give me on the WLToys L12428 and L12423 if I were to buy 50 of each?

By Tim Moore Dec-26/2016 05:52:36

A

Hello Tim,
Do you mean wholesale?

Please send this issue to https://support.gearbest.com/ticket/ticket/ticket-list?st=1.

Q

What's the wheel base measurement in mm?

By Archie Oct-03/2018 19:25:58

A

Hello Archie,

It has 9cm in diameter.

Product size (L x W x H): 17.00 x 24.50 x 42.00 cm / 6.69 x 9.65 x 16.54 inches 


Q

How long does the battery in the Rc take to charge and how long is the drive time?

By Jaxon Sep-02/2017 23:17:29

A

Hello Jaxon,
Thank you for your inquiry.

It should be charged 2-3 hours, and it can work 10 minutes.

Let me know if you need any help.

Q

Will it come with a us charger adapter. To charge the battery.

By Brody Jul-29/2017 02:49:10

A

Hello Brody,
Thanks for your inquiry.

The item comes with EU PLUG.

Q

how much does the car wieght its self with out the box and what are the origanal demensions of the box

By dave Mar-25/2017 00:11:12

A

Hello dave,
Here is the information:

Product weight: 1.435 kg 
Package weight: 2.954 kg 
Product size (L x W x H): 17.00 x 24.50 x 42.00 cm / 6.69 x 9.65 x 16.54 inches 
Package size (L x W x H): 24.00 x 28.00 x 55.00 cm / 9.45 x 11.02 x 21.65 inches

Q

Can I buy spare parts.

By Frank Mar-20/2017 15:16:15

A

Hello Frank,
Sorry, there is no spare parts on or site.

Q

how fast can the truck go?

By henry Dec-18/2016 22:37:57

A

Hello henry,

Thank you for your inquiry.

Theoretically max to 50km/h high-speed racing and 2.4GHz transmitter helps you run faster and more stable.

Please feel free to contact us if further questions.

Thank you for your attention.


Q

how big is tis car

By ruth bodecker Nov-30/2016 22:09:55

A

Hello ruth,

Thank you for your inquiry.

Please check the size here:

Product weight: 1.435 kg 

Product size (L x W x H): 17.00 x 24.50 x 42.00 cm / 6.69 x 9.65 x 16.54 inches

Thank you for your attention.


Q

Is the short course rc truck water proof

By Joshua Sep-25/2016 16:06:33

A

Hi,Joshua

Thanks for your inquiry.

It is waterproof.

Q

Does it come with a charger

By Lachlan Aug-18/2016 16:08:02

A

Hi,Lachlan

Thanks for your inquiry.

Package Contents: 1 x RC Car, 1 x Transmitter, 1 x Charger, 1 x Battery, 1 x Cross Sleeve, 1 x English Manual

The charger is included.

Q

how much runtime do you get when the battery is fully charged?

By lane Aug-07/2016 09:47:06

A

Hi,lane

Thanks for your inquiry.

Racing Time: 10mins

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

o produto pode ser enviado para o Brasil ? se sim que tipo de envio e feito ? e cobrado impostos na hora da compra ?:

By Ernesto leoncio May-06/2017 14:17:30

A

Hello Ernesto,


Yes, we can ship the item to Brazil by expedited shipping.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Dear seller, Can you ship this item to israel? If so how much will it cost?

By Roman May-10/2016 15:22:52

A

Hello Roman,

It can be shipped to israel.

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

What if something on the car brakes. You will not be able to replace it

By Brody Jul-28/2017 20:07:31

A

Hello Brody
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

So can you buy parts anywhere.

By Brody Jul-28/2017 06:10:56

A

Hello Brody,


Currently there is no parts available for this model on Gearbest.

Thank you for your inquiry.

Q

What type of batterrys does the remote take.

By Kaidyn Jan-29/2017 01:34:24

A

Hello Kaidyn  , 
The remote uses 4 * AA batteries.

Q

What kind of pricing can you give me on the WLToys L12428 and L12423 if I were to buy 50 of each?

By Tim Moore Dec-26/2016 05:52:36

A

Hello Tim,
Do you mean wholesale?

Please send this issue to https://support.gearbest.com/ticket/ticket/ticket-list?st=1.