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Customer Questions & Answers

  • All(36)
  • Product Information(29)
  • Stock Status(2)
  • Payment
  • About Shipping(3)
  • Others(2)
Q

Hello. When will it be available again? Thanks.

By GP Aug-26/2018 23:19:45

A

Hello GP,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Does the package contain heat sinks?

By fred Apr-16/2018 15:50:59

A

Hello fred, 
It doesn' contain heat sinks.

Let me know if you need any help.

Q

Hello. How much time does it take to shipping to Portugal. Thank you Ronny Gil

By Ronny Gil Dec-09/2017 03:14:00

A

Hello Ronny,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

How much time does it toake shipping to Mexico?

By Gerardo Almaguer Sep-09/2017 20:44:09

A

Hello Gerardo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

The english version is madein uk or china ?

By Adel May-16/2017 16:06:07

A

Hello Adel, 


It is made in China.

Q

What is the difference between Chinese version and English version?

By Berhanu Feb-19/2017 10:48:57

A

Hello Berhanu,
There is no difference between Chinese version and English version

Q

Is the language the same between versions?

By Emanuel Kalil Said Skeff Feb-14/2017 04:29:48

A

Hello Emanuel,

The language is the same.

Q

OLA AMIGO,,,,,QUANTOS DIA CHEGA AO BRASIL PERNAMBUCO,,PAGANDO EM BOLETO

By edenio romeo Feb-12/2017 02:40:58

A

Hello edenio,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Hi what is the difference between the CHINESE VERSION and ENGLISH VERSION? the price it's not the same

By noch10 Jan-31/2017 09:45:31

A

Hello noch10,
Thank you so much for your consultation.

There is not a difference between the CHINESE VERSION and ENGLISH VERSION.

Let me know if you need any help.

Q

is there a power adapter supplied with this offer ?

By gilles Jan-13/2017 18:13:15

A

Hello gilles, 


Thank you for your inquiry.

Sorry there is no power adapter supplied with this offer.

Q

Does the package contain heat sinks?

By fred Apr-16/2018 15:50:59

A

Hello fred, 
It doesn' contain heat sinks.

Let me know if you need any help.

Q

The english version is madein uk or china ?

By Adel May-16/2017 16:06:07

A

Hello Adel, 


It is made in China.

Q

What is the difference between Chinese version and English version?

By Berhanu Feb-19/2017 10:48:57

A

Hello Berhanu,
There is no difference between Chinese version and English version

Q

Is the language the same between versions?

By Emanuel Kalil Said Skeff Feb-14/2017 04:29:48

A

Hello Emanuel,

The language is the same.

Q

OLA AMIGO,,,,,QUANTOS DIA CHEGA AO BRASIL PERNAMBUCO,,PAGANDO EM BOLETO

By edenio romeo Feb-12/2017 02:40:58

A

Hello edenio,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Hi what is the difference between the CHINESE VERSION and ENGLISH VERSION? the price it's not the same

By noch10 Jan-31/2017 09:45:31

A

Hello noch10,
Thank you so much for your consultation.

There is not a difference between the CHINESE VERSION and ENGLISH VERSION.

Let me know if you need any help.

Q

is there a power adapter supplied with this offer ?

By gilles Jan-13/2017 18:13:15

A

Hello gilles, 


Thank you for your inquiry.

Sorry there is no power adapter supplied with this offer.

Q

Is there a difference between Raspberry pi 3 model vs motherboard (this product)?

By Jay Jan-09/2017 10:59:26

A

Hello Jay, 

Thank you for your inquiry.

It is the Raspberry Pi Model 3 B, there are not much difference.


Q

Whats the difference between the english and chinese version? They look identical.

By B Dec-31/2016 07:41:04

A

Hello B,
We have confirmed witn QA department , except for the producing factory is different , all the parameters is same .

Thanks for your inquiry .

Q

What is the difference between the Chinese and english version?

By Ar Dec-31/2016 04:00:18

A

Hello Ar,

Their place of origin is different.

Otherwise they are the same.

Thanks for your interest.

Q

Hello. When will it be available again? Thanks.

By GP Aug-26/2018 23:19:45

A

Hello GP,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

They are available in stock?

By Brian Martín Herrera Alvarez May-28/2016 04:06:00

A

Hello,

Yes, the item is in stock now.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello. How much time does it take to shipping to Portugal. Thank you Ronny Gil

By Ronny Gil Dec-09/2017 03:14:00

A

Hello Ronny,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

How much time does it toake shipping to Mexico?

By Gerardo Almaguer Sep-09/2017 20:44:09

A

Hello Gerardo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

from where are you shipping the product? do you have a europe werehouse or should i pay extra taxes?

By Rares Dec-18/2016 20:31:34

A

Hello Rares,

For this product it is not available in EU, only available in China.

Please consult your local customs office for more details about the duty before placing the order.


Q

Hello, I saw your product and liked it very much. The products like this are very expensive and this product is much cheaper and good quality. I have a Youtube channel and many questions have been directed to these products. If you can send me one, I can take this product review and installation video. Your sales will be reflected in a significant amount because there are many followers who want to buy a product like this one.This will be a nice introduction to your product and gearbest. My Youtube Channel: https://www.youtube.com/c/borayileteknoloji

By Boray Saygilier Dec-25/2016 13:33:57

A

Hello Boray,
You just need to contact youtube@gearbest.com.

Q

Man, I buy you 3 units but when I opened the package I meet just 2 !, if you see the photo of the package that you sent me is clearly note that there are space for only 2 boxes, please i need to know how to proceed with this issue, this was my first buy. I be Waiting a solution.

By Andres Sep-01/2016 19:43:44

A

Hello Andres,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.