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Customer Q&A

  • All(89)
  • Product Information(72)
  • Stock Status
  • Payment(2)
  • About Shipping(6)
  • Others(9)
Q

does the jumper ezbook 2 laptop have wifi.

By andrew Feb-01/2019 00:56:23

A

Hello Andrew, 
This item supports wifi .

Q

WHICH AC CHARGER is suitable/ok for this laptop?

By tadej Mar-26/2018 10:37:25

A

Hello tadej, 

Charger:12V/3A 

Let me know if you need any help.

Q

Can support M.2 ?

By lokehongmun Mar-16/2018 03:15:52

A

Hello lokehongmun,


Hello, this is not supported. EZbook 3 Pro or EZbook 3L Pro support M.2 SSD expansion.


Q

hello, does this run csgo, lol, hearthstone, aoe3, excell, word, Ppoint?

By Francisco Dec-18/2017 00:21:39

A

Hello Francisco,

MS Office format: Excel,PPT,Word . 

Let me know if you need any further assistance. 


Q

Hello, is it included MS Office ?

By TAKA Dec-12/2017 07:50:54

A

Hello TAKA,


Yes, MS Office format: Excel,PPT,Word . 


Let me know if you need any further assistance. 


Q

But it also delivers in Italy this offer of 160 euros???

By Claudio Pisacane Aug-27/2017 15:22:33

A

Hello Claudio,
We can ship to your country by 

Priority Line    7 - 15 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $16.10    


Q

Can I mount an SSD HD with more storage (like 200 GB for example)?

By Raffaele Jul-30/2017 09:30:45

A

Hello Raffaele,
Thank you for your inquiry.

It can only support Mini SD Card .

Let me know if you need any help.

Q

Hi, Can it support more than the 4gb of Ram?

By Magno Neiva Jul-26/2017 07:25:59

A

Hello Magno, 


No, it can not support more than the 4gb of Ram.

Thank you for your inquiry.

Q

Does it have MS Office installed?

By Richard Jul-16/2017 08:51:31

A

Hello Richard,
Thanks for your inquiry.

Yes, the item has MS Office installed. 

Q

Hi, Can I receive a invoice for my company?

By Dragos Popescu Jun-12/2017 10:48:06

A

Hello, Dragos

Thank you for the inquiry.

Yes, of course, you can contact our support center after we shipped the order out.

https://support.gearbest.com/ticket/ticket?st=1? 

Please feel free to contact us if you have additional questions.

Q

does the jumper ezbook 2 laptop have wifi.

By andrew Feb-01/2019 00:56:23

A

Hello Andrew, 
This item supports wifi .

Q

WHICH AC CHARGER is suitable/ok for this laptop?

By tadej Mar-26/2018 10:37:25

A

Hello tadej, 

Charger:12V/3A 

Let me know if you need any help.

Q

Can support M.2 ?

By lokehongmun Mar-16/2018 03:15:52

A

Hello lokehongmun,


Hello, this is not supported. EZbook 3 Pro or EZbook 3L Pro support M.2 SSD expansion.


Q

hello, does this run csgo, lol, hearthstone, aoe3, excell, word, Ppoint?

By Francisco Dec-18/2017 00:21:39

A

Hello Francisco,

MS Office format: Excel,PPT,Word . 

Let me know if you need any further assistance. 


Q

Hello, is it included MS Office ?

By TAKA Dec-12/2017 07:50:54

A

Hello TAKA,


Yes, MS Office format: Excel,PPT,Word . 


Let me know if you need any further assistance. 


Q

But it also delivers in Italy this offer of 160 euros???

By Claudio Pisacane Aug-27/2017 15:22:33

A

Hello Claudio,
We can ship to your country by 

Priority Line    7 - 15 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $16.10    


Q

Can I mount an SSD HD with more storage (like 200 GB for example)?

By Raffaele Jul-30/2017 09:30:45

A

Hello Raffaele,
Thank you for your inquiry.

It can only support Mini SD Card .

Let me know if you need any help.

Q

Hi, Can it support more than the 4gb of Ram?

By Magno Neiva Jul-26/2017 07:25:59

A

Hello Magno, 


No, it can not support more than the 4gb of Ram.

Thank you for your inquiry.

Q

Does it have MS Office installed?

By Richard Jul-16/2017 08:51:31

A

Hello Richard,
Thanks for your inquiry.

Yes, the item has MS Office installed. 

Q

Does the device accept micro SDXC storage card standard? Thanks, Robert

By Robert Jun-12/2017 08:29:56

A

Hello Robert, 
Thanks for your inquiry.


Please note that it can only support Mini SD Card 

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Q

ESTIMADOS, EL PRECIO DE PRODUCTO INCLUYE EL ENVIO HASTA ARGENTINA', MISIONES SAN PEDRO?,. LA NOTEBOOK VIENE CON W10 , TECLADO E IDIOMA ESPAÑOL?

By MARCELO May-12/2017 16:58:24

A

Hello MARCELO,


1.Here are the details about its languages:


Windows OS is pre-installed Chinese and English , and other languages need to be downloaded by WiFi


2.You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

whats the price in nigeria

By okoye chinedu Feb-24/2017 12:57:01

A

Hello okoye
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and EURO.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically(Except for USD and EURO).

Q

Good day, I would like to ship this item to Philipinnes via Unregistered Air Mail, Registered Air or Priority Line shipping At checkout I only have the option for Expedited Shipping. I don't want to use Expedited Shipping due problems with this on a previous order. Can you please instuct me how to buy this item with Unregistered Air Mail & Registered Air Mail shipping? Thank you Regards Mike

By Mike May-14/2017 01:22:20

A

Dear Mike,


We apologise for this inconvenience.

I have checked it for you, because the limit shipping method, this item could only be shipped to your country via Expedited Shipping now. 


We will improve it as soon as possible. 


Q

Can you ship to Philipinnes via normal schipping (flat rate shipping) Now only expedited shipping is available

By Customer May-13/2017 02:02:12

A

Hello Customer,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Goodmorning, I'm really ignorant in this kind of thing, and I'm not able to understand what's the difference between China Warehouse options and EU or ES. ( I live in Italy ). I'd like to order this Laptop but I need to tick one of these options! Thank you

By virginia Apr-10/2017 13:52:22

A

Hello virginia,   

We have many warehouses overseas. Choosing China warehouse means we will ship your order from China.

Thanks for understanding!

Q

how much we pay for shiping funds

By Help Mar-10/2017 14:34:57

A

Hello Help,


You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hola, que compañia usan para los envios express? y cuanto tiempo se tarda en venir el producto a mi usando este metodo de enevio?

By Carlos Luis Paz Palacios Feb-02/2017 15:00:58

A

Hello Carlos,

Thank you for your inquiry.

For express shipments,it is DHL and EMS.

The shipping time is 3-7 busienss days. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Can you ship it from an EU warehouse, because otherwise I have to pay custom charge.

By Judith Jan-21/2017 16:32:07

A

Hello Judith,

This item is only available in Chian warehouse and we can't ship to you from EU warehouse.

Q

Hi, Can I receive a invoice for my company?

By Dragos Popescu Jun-12/2017 10:48:06

A

Hello, Dragos

Thank you for the inquiry.

Yes, of course, you can contact our support center after we shipped the order out.

https://support.gearbest.com/ticket/ticket?st=1? 

Please feel free to contact us if you have additional questions.

Q

Hi Seller. Can you write the price of this item in an invoice less than $149.99. It is because of the customs duties of Korea. I want your fast response.

By Yoo Mar-31/2017 14:48:36

A

Hello Yoo,
Sorry, due to the customs' policy, we can not declare it as lower price.

Q

Hi, will adding office cause any issues or us thus specifically designed for Internet only access, like a chrome book?

By William Mar-19/2017 01:24:31

A

Hello William,
It supports:

MS Office format: Excel,PPT,Word 
E-book format: PDF,TXT

Q

Hi can you write the price as 90 dillars? And at the back of screen can we write another name instead of "jumper" ?

By Mutlu Feb-19/2017 20:52:31

A

Hello Mutlu,


Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Thanks for your inquiry.

Q

Sorry I forgot to mention a few things I'm their YouTube video course which I will recommend this machine for the cheap price

By hoshen avraham Feb-02/2017 14:18:27

A

Hello hoshen,

Thank you for your inquiry.

Many thanks for your recent inquiry. Please just send an email to charles1@gearbest.com, and our related colleague will contact you about this in details within 48 Hours 

Thank you, Let me know if you need any help.

Have a nice day!


Q

hello! i'm Hoshen Avraham I am very interested in hi and I know I'm from Israel to cover computers and Israelis buy expensive computers so I'd like to reviewing the computer will tell them that the computer is only a little better than $ 200 only! And really tight specifications! Instead of buy computers they buy jumper recognized very excellent company! I strongly request it be advantaged I thought that possibly many Israelis will buy it thanks

By hoshen avraham Feb-02/2017 14:15:18

A

Hello hoshen,

Thank you for your inquiry.

Many thanks for your recent inquiry. Please just send an email to charles1@gearbest.com, and our related colleague will contact you about this in details within 48 Hours

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi i am a Youtuber who tests products like this one i have worked with Tonor and HaViT would it be possible to test this device and give a full website review and Youtube Video Review , i am a french Youtuber here are my links :https://www.youtube.com/channel/UC7pjPyacxw9yDXLMtlFgnCQ/about

By YoPaulie Feb-01/2017 19:39:29

A

Hello YoPaulie,

Thank you for your inquiry.

Many thanks for your recent inquiry. Please just send an email to charles1@gearbest.com, and our related colleague will contact you about this in details within 48 Hours 

Thank you, Let me know if you need any help.

Have a nice day!


Q

I would like to know at the time of declaring you to inform you that it is an ultrabook or you are only putting the name of the product in that case and an JUMPER EZBOOK.

By Francislane Jan-19/2017 01:30:53

A

Hello Francislane,

Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Is it possible to declare lower value for shipping to Brazil?

By Otavaio Jan-13/2017 15:37:15

A

Hello Otavaio,
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.