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Customer Q&A

  • All(93)
  • Product Information(58)
  • Stock Status(20)
  • Payment(2)
  • About Shipping(9)
  • Others(4)
Q

Hi! When will this product be available in stock again? Any precise date? Thanks

By Simon Sep-24/2017 10:56:37

A

Hello Simon,
We are sorry this item out of stock.

Q

Is this phone available on stock?

By Mauri Aug-28/2017 20:35:21

A

Hello Mauri,

The item is not in stock now.

Hope you can understand.

We will update the newest stock information on our site after checking with the supplier.

Q

Hi, when will it be back in stock?

By phelip Aug-21/2017 16:44:35

A

Hello phelip,
We are sorry this item out of stock.

Q

Hi, when will it be back in stock?

By luis phelip Aug-21/2017 16:35:19

A

Hello luis,
We are sorry this item is out of stock.

Q

Hello. It says this item is available in ES Warehouse and has option add to cart. It is really available for purchase?

By João Jul-24/2017 18:44:05

A

Hello João,
Yes, this item in stock in ES warehouse now.

Q

Hello, when will it be back in stock?

By walter Jul-20/2017 00:19:04

A

Hello walter,
We are sorry this item out of stock.

Q

Hello! This phone have russian lunguage?

By Ivan Jul-02/2017 20:07:29

A

Hello Ivan,
Language: Simplified/Traditional Chinese, Japanese, English, Malay, Bosanski, Catalan, Czech, Cymraege, Danish, German, Estonian, Spanish, Basque, Filipino, French, Gaeilge, Galician, Haitian, Hausa, Croatian, Lgbo, Zulu, Icelandic, Italian, Kiswahili, Latvian, Lithuanian, Hungarian, Malti, Maori, Dutch, Nosk, Nyanja, Uzbek, Polish, Portuguese, Romanian, Shqip, Slovak, Slovenian, Soomaali, Southern Sotho, Srpski, Sundanese, Finnish, Swedish, Tajik, Vietnamese, Turkish, Greek, Bulgarian, Kazakh, Macedonian, Mongolian, Russian, Serbian, Ukrainian, Georgian, Hebrew, Urdu, Arabic, Persian, Nepali, Marathi, Bengli, Tamil, Telugu, Kannada, Malayalam, Thai, Lao, Burmese, Khmer, Japanese, Afrikaans, Azerbaijani 

Q

This item on stock?

By JOHN Jun-27/2017 11:20:25

A

Hello JOHN,
We are sorry it's out of stock.

Q

When this product will be in stock?

By Philipe Araujo Jun-21/2017 18:14:37

A

Hello, Philipe

Many thanks for the inquiry.

Sorry, the item is out of stock and can not be sold anymore.

Please check out our other amazing items here: http://www.gearbest.com/new-products/   

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Please feel free to contact us if you have additional questions.

 


Q

Não possui zuk na cor preta mais não?

By Lettícia Sabino da Conceição Eugenio Jun-13/2017 13:48:54

A

Hello Lettícia Sabino da Conceição Eugenio, 

After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

Hi! When will this product be available in stock again? Any precise date? Thanks

By Simon Sep-24/2017 10:56:37

A

Hello Simon,
We are sorry this item out of stock.

Q

Is this phone available on stock?

By Mauri Aug-28/2017 20:35:21

A

Hello Mauri,

The item is not in stock now.

Hope you can understand.

We will update the newest stock information on our site after checking with the supplier.

Q

Hello! This phone have russian lunguage?

By Ivan Jul-02/2017 20:07:29

A

Hello Ivan,
Language: Simplified/Traditional Chinese, Japanese, English, Malay, Bosanski, Catalan, Czech, Cymraege, Danish, German, Estonian, Spanish, Basque, Filipino, French, Gaeilge, Galician, Haitian, Hausa, Croatian, Lgbo, Zulu, Icelandic, Italian, Kiswahili, Latvian, Lithuanian, Hungarian, Malti, Maori, Dutch, Nosk, Nyanja, Uzbek, Polish, Portuguese, Romanian, Shqip, Slovak, Slovenian, Soomaali, Southern Sotho, Srpski, Sundanese, Finnish, Swedish, Tajik, Vietnamese, Turkish, Greek, Bulgarian, Kazakh, Macedonian, Mongolian, Russian, Serbian, Ukrainian, Georgian, Hebrew, Urdu, Arabic, Persian, Nepali, Marathi, Bengli, Tamil, Telugu, Kannada, Malayalam, Thai, Lao, Burmese, Khmer, Japanese, Afrikaans, Azerbaijani 

Q

when will zuk z2 be available again??

By Seresi Jun-09/2017 12:54:46

A

Hello Seresi, 

After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

se eu comprar este produto ele terá garantia no brasil ? ( a lenovo tem uma empresa aqui )

By Gustavo Jun-02/2017 02:19:02

A

Hello Gustavo
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

se eu comprar este produto ele terá garantia no brasil ? ( a lenovo tem uma empresa aqui )

By Gustavo Jun-02/2017 02:18:57

A

Hello Gustavo
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this product CDMA compatible?

By Lanakai May-31/2017 20:26:41

A

Hello Lanakai, 
Thanks for your inquiry.

3G: WCDMA 850/900/1900/2100MHz

Please check with your carrier/provider before purchasing this item.t 

Q

o zuk z2 ja vem com a opção de atualização do sistema Zui 2.5 ? e a Rom do sistema é original?

By Ronilson May-15/2017 17:23:12

A

Hello Ronilson,


It supports OTA.

Besides it has a global ROM.

Q

Is there italian language? Is there play store? Thanks

By lorenzo May-12/2017 16:02:52

A

Hello lorenzo,

The item has italian language and play store.

Q

To Portugal, it comes with EU charger, or with charger adpater?

By Santana May-10/2017 01:52:45

A

Hello Santana,

The item will come with a Chinese charger.

Q

Hi, when will it be back in stock?

By phelip Aug-21/2017 16:44:35

A

Hello phelip,
We are sorry this item out of stock.

Q

Hi, when will it be back in stock?

By luis phelip Aug-21/2017 16:35:19

A

Hello luis,
We are sorry this item is out of stock.

Q

Hello. It says this item is available in ES Warehouse and has option add to cart. It is really available for purchase?

By João Jul-24/2017 18:44:05

A

Hello João,
Yes, this item in stock in ES warehouse now.

Q

Hello, when will it be back in stock?

By walter Jul-20/2017 00:19:04

A

Hello walter,
We are sorry this item out of stock.

Q

This item on stock?

By JOHN Jun-27/2017 11:20:25

A

Hello JOHN,
We are sorry it's out of stock.

Q

When this product will be in stock?

By Philipe Araujo Jun-21/2017 18:14:37

A

Hello, Philipe

Many thanks for the inquiry.

Sorry, the item is out of stock and can not be sold anymore.

Please check out our other amazing items here: http://www.gearbest.com/new-products/   

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Please feel free to contact us if you have additional questions.

 


Q

Não possui zuk na cor preta mais não?

By Lettícia Sabino da Conceição Eugenio Jun-13/2017 13:48:54

A

Hello Lettícia Sabino da Conceição Eugenio, 

After checking the product stock, we are sorry to tell you the item has unfortunately been discontinued and we can therefore no longer sell this item. 


We are sorry for any inconvenience this may cause.


Q

Vão coloca-lo em estoque logo? quero comprar um mas está fora de estoque.

By Islan May-30/2017 14:07:57

A

Hello Islan,
We are sorry this item is out of stock, we won't sale it.

Q

Hello, as this product is out of stock now, will it be restocked?

By Alessio May-19/2017 14:00:09

A

Hello, Alessio

Many thanks for the inquiry.

Sorry, the item is out of stock and can not be sold anymore.

Please check out our other amazing items here: http://www.gearbest.com/new-products/   

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Please feel free to contact us if you have additional questions.

 


Q

Hello, I want to know if you have this product yet, and If from the moment I press to buy and print the ticket, but not paid yet, if you already reserve the smartphone, in case you end up with the stock before I paid, but I will yet buy it, if you will send. Olá, gostaria de saber se ainda tem o produto disponível, e se vocês fazem uma reserva dele assim que pego o boleto. Por que, se por acaso, nesse meio tempo em que ainda não paguei, o produto acabar, vocês ainda sim vão mandá-lo.

By Samuel May-15/2017 13:07:06

A

Hello Samuel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

hi i wanna ask u a question... there's a custom tax to pay in italy when the product arrive?

By Lillo May-10/2017 16:12:57

A

Hello Lillo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi dear, before to send you can to declare that product is smartphone model Lenovo Lemo K3 of the value of 100 dollars? Thanks

By Monica Mar-05/2017 23:56:07

A

Hello Monica,
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q

Can this product be send to Mexico via PriorityLine? or with Expedited Ship?

By Jesus Jun-07/2017 05:22:56

A

Hello Jesus,
Yes, we can, $12.41 to Mexico Via Expedited Shipping DHL.


Q

What country is the warehouse in?

By Robson Apr-19/2017 22:59:20

A

Hello Robson,


We are located in China and we ship amazing items worldwide.

Feel free to place an order today.


Q

How long exactly does it take to be shipped to the US if i selected DHL at checkout??? I am actually trying to get this for my brother as a birthday present to him so I'm on a deadline. Please let me know asap, thanks

By Shawn Apr-01/2017 15:39:31

A

Hello Shawn,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Can you ship it to the philippines?

By Miguel Mar-24/2017 06:18:27

A

Hello Miguel,
Surely, we ship to Philippines.

Have a nice day!



Q

Hi, Can you ship it to Germany ? How many days it will to ship it?

By Prasanth Mar-14/2017 10:58:03

A

Hello Prasanth, 


Thank you for your inquiry.

Yes,we can ship it to Germany.

We have many different shipping methods,the shipping time/price depends on the shipping method you select,you can check the estimated time and price of different shipping method when you check out. Just like this:  http://prntscr.com/dmqz67


Q

Does the "Flat Rate Shipping" method have tracking code?

By Lucass Mar-11/2017 22:49:44

A

Hello Lucass,
Yes, but please note that for this shipping method,  the shipping information will not be updated after the parcel reached the destination country.


Q

Hello. Is mailing to the US included in price or is it extra? If extra, how much? Thank you.

By alex Feb-16/2017 21:55:56

A

Hello alex


Thank you for your inquiry.

Please refer to the shipping fee when you are at check out.

The price show on the item page is solely item price.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi, Can you mark the package as a gift, and bill for less than 50 dollars?

By Jonathan Sanchez Feb-16/2017 14:11:40

A

Hello Jonathan,


Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Thanks for your inquiry.

Q

Hi, I'm buying this to be delivered in Portugal. Is this product shipped from the EU?

By Nunes Feb-15/2017 14:25:25

A

Hello Nunes, 


Thank you for your inquiry.

Sorry we ship it from China.

Q

I want it in black, can it? Quero na cor preta, pode ser?

By Felipe Pereira Magalhães May-12/2017 02:54:15

A

Hello Felipe,

The item you asked is 178624001(SKU).

Q

Hi friends, I have a question about to the shipping, can you send me the product like a gift? or sending with other price for example 50 USD, to avoid extra charges in my country.

By German Ponce Dominguez May-04/2017 21:31:52

A

Hello German,
Thanks for your inquiry.

We are so sorry to tell you that we cannot declare your order as a gift or a lower value.

Q

If I installed chinese ROM in this device, will it void warranty?

By Prabin Apr-28/2017 14:15:10

A

Hello Prabin,
Thank you for your inquiry.

This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.

Q

Do you send tracking code to Brazil?

By Scarparo Feb-26/2017 20:49:32

A

Hello Customer,

It depends on which shipping method you choose.

Only the unregistered mail doesn't have tracking number.