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Customer Q&A

  • All(94)
  • Product Information(72)
  • Stock Status
  • Payment(1)
  • About Shipping(14)
  • Others(7)
Q

Hello It is possible to add another blank page in the BV6000 blackview greetings

By Roberto Simao Apr-08/2018 16:29:27

A

Hello Roberto,

No,it is not possible to add another blank page in the BV6000 blackview.Hope you may understand us.

Q

what currency is the price listed ?

By Aloy Feb-13/2018 08:26:18

A

Hello Aloy,

 

You are welcome to view the price in different currencies at the top of our home page. 

Q

Hello.I'm a litle confused..In the old posts you answer that the devise have no wifi support..But now in the description says that it have..Also no one in the feedback said in the negatives that the device have no wifi..So it have or not??

By ALEX MILO Feb-09/2018 16:16:15

A

Hello ALEX,

Additional Features: 3G,4G,Alarm,Bluetooth,Browser,Calculator,Calendar,Camera,E-book,FM,GPS,MP3,MP4,NFC,OTG,People,Sound Recorder,Video Call,Waterproof,Wi-Fi    



Q

I can' t see wi-fi as I read the description. Can I connect via wi-fi or not ?

By Panagiotis Nov-15/2017 11:13:33

A

Hello Panagiotis,

It doesn't support wifi.

Let me know if you need any further assistance. 


Q

Does it have WiFi b/g/n?

By Axanthou Sep-27/2017 21:01:20

A

Hello Axanthou,
It doesn't support wifi.

Q

Is it subject for additional tax for the UK after purchase

By Kai Simpson Sep-25/2017 21:55:38

A

Hello Kai,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Will this phone work with the Telstra 4G network in Australia?

By Nathan Sep-14/2017 22:26:22

A

Hello Nathan, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800MHz
3G: WCDMA 900/1900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

Contain greek bulgarian at the menu?

By Slav Sep-13/2017 10:02:54

A

Hello Slav,

It doesn't include the Greek language and keyboard. Maybe you can download it.


Language: English, French, Spanish, Russian, German, Italian, Portuguese, Japanese


Q

Contain greek language at the menu?

By Κώστας Sep-11/2017 11:17:56

A

Hello Κώστας,

It doesn't include the Greek language and keyboard. Maybe you can download it.


Language: English, French, Spanish, Russian, German, Italian, Portuguese, Japanese


Q

I can I used in a at&t network in usa our wat network is avelible to work with

By Samuel Aug-11/2017 09:08:00

A

Hello Samuel,
Thanks for your inquiry.

Yes, you can use the at&t network in USA.

Q

Hello.I'm a litle confused..In the old posts you answer that the devise have no wifi support..But now in the description says that it have..Also no one in the feedback said in the negatives that the device have no wifi..So it have or not??

By ALEX MILO Feb-09/2018 16:16:15

A

Hello ALEX,

Additional Features: 3G,4G,Alarm,Bluetooth,Browser,Calculator,Calendar,Camera,E-book,FM,GPS,MP3,MP4,NFC,OTG,People,Sound Recorder,Video Call,Waterproof,Wi-Fi    



Q

I can' t see wi-fi as I read the description. Can I connect via wi-fi or not ?

By Panagiotis Nov-15/2017 11:13:33

A

Hello Panagiotis,

It doesn't support wifi.

Let me know if you need any further assistance. 


Q

Does it have WiFi b/g/n?

By Axanthou Sep-27/2017 21:01:20

A

Hello Axanthou,
It doesn't support wifi.

Q

Will this phone work with the Telstra 4G network in Australia?

By Nathan Sep-14/2017 22:26:22

A

Hello Nathan, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800MHz
3G: WCDMA 900/1900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

Contain greek bulgarian at the menu?

By Slav Sep-13/2017 10:02:54

A

Hello Slav,

It doesn't include the Greek language and keyboard. Maybe you can download it.


Language: English, French, Spanish, Russian, German, Italian, Portuguese, Japanese


Q

Contain greek language at the menu?

By Κώστας Sep-11/2017 11:17:56

A

Hello Κώστας,

It doesn't include the Greek language and keyboard. Maybe you can download it.


Language: English, French, Spanish, Russian, German, Italian, Portuguese, Japanese


Q

I can I used in a at&t network in usa our wat network is avelible to work with

By Samuel Aug-11/2017 09:08:00

A

Hello Samuel,
Thanks for your inquiry.

Yes, you can use the at&t network in USA.

Q

Hi may i know the battery is it 4500mah or 4200mah. I saw few site selling with 4200mah

By Joe Jul-20/2017 07:14:22

A

Hello Joe,


This phone has 4200mAh Built-in Battery.

Thank you for your inquiry.

Q

Would this phone work in Romania? 3G?

By Paul Jul-19/2017 20:51:28

A

Hello Paul, 

Network: 
2G: GSM 850/900/1800MHz
3G: WCDMA 900/1900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

About BV6000: can it be used in Europe? I heard that hardware wise there are differences (built in antenna) between Europe and America. Tnx

By Paul Jul-19/2017 20:34:02

A

Hello Paul, 

Network: 
2G: GSM 850/900/1800MHz
3G: WCDMA 900/1900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

what currency is the price listed ?

By Aloy Feb-13/2018 08:26:18

A

Hello Aloy,

 

You are welcome to view the price in different currencies at the top of our home page. 

Q

Is it subject for additional tax for the UK after purchase

By Kai Simpson Sep-25/2017 21:55:38

A

Hello Kai,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can it be shipped to belgium?

By Cedric Jul-27/2017 08:05:05

A

Hello Cedric,

Yes,it can.

The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello, I am intrested in shipping to Israel. What is the difference between flat free shipping and standard that costs 5.85$? Do both of them have tracking? Thank you Anna

By Anna Apr-22/2017 13:33:25

A

Hello Anna, 

Both of them have tracking numbers.

Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

Does the ''Flat rate shipping'' method is tracked? Will I receive a track number or not?

By Marcel Apr-01/2017 14:12:08

A

Hello Marcel, 


Thank you for your inquiry.

Sorry no,Flat rate shipping doesn't have tracking number.

Q

Is this product shipped to Rio de Janeiro, Brazil?

By Vinicius Mar-23/2017 12:49:03

A

Hello Vinicius,
Yes, we can ship it to Rio de Janeiro, Brazil.

Q

How long would it take to come to Australia would anyone know?

By Payton Dec-22/2016 05:42:35

A

Hello Payton, 

Shipping time depends on the shipping method you choose. You can check 'Shipping Cost To' on the item page.

This is for your reference: http://prntscr.com/dmhowg

Thank you for your inquiry.

Q

Hello, i'm from Peru, what is Flat Rate Shipping?

By Milagros Nov-21/2016 05:16:36

A

Hi,Milagros

Thanks for your inquiry.

Flat Rate Shiping is normal post,it takes about 10-25 working days afer dispatching.

Q

Hi there, I would like to ask about the following: - Is there a chance the price of the item written on the shipping package and in the invoice letter to be declared lower than the real one? - The manufacturer of the phone has announced that free OTA update to Android 7.0 will available for this device. Is this true? - How long does it take for the shipment to arrive to Bulgaria? Thank you in advance. Regards, Slavi Lavchev

By Slavi Lavchev Nov-08/2016 11:15:38

A

Hello Slavi, 
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. It doesn't support OTA update. You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically. 
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 7-15 working days 
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html.


Q

If the product is shipped from an EU warehouse and malfunctions under warranty, will I have to send it back to the EU warehouse or China for repairs ?

By ZT Antal Sep-15/2016 09:45:36

A

Hello ZT,

You need to send it back to the  China for repairing .

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can this phone be send to Brazil?

By Renan Viana Sep-04/2016 15:05:07

A

Hello Renan,

We can ship to Brazil, usually, we ship everywhere in the world from the CN warehouse.      

Thanks for your attention. 

Q

Hello It is possible to add another blank page in the BV6000 blackview greetings

By Roberto Simao Apr-08/2018 16:29:27

A

Hello Roberto,

No,it is not possible to add another blank page in the BV6000 blackview.Hope you may understand us.

Q

Excuse me! Can I use BV6000 phone with vietnamese simcard in vietnam?

By Phương Jun-30/2016 04:02:54

A

Hello Phương, 

It is unlocked for Worldwide use. Please ensure local area network is compatible. click here(http://maps.mobileworldlive.com/ ) for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.     

Network:
   2G: GSM 850/900/1800MHz
   3G: WCDMA 900/1900/2100MHz
   4G: FDD-LTE 800/1800/2100/2600MHz

Thanks for your attention.

Q

Hello!, Could you provide more details about the warranty/ies on this product? (after buy) Thanks.

By Rodrigo Jun-08/2016 14:31:43

A

Hello Rodrigo,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is it possible to buy in Serbia or Norway and in which stores?

By Milan Jun-08/2016 09:41:27

A

Hello Milan,
We ship everywhere in the world from the CN warehouse.

Q

Hi If I order today when would I receive delivery to western suburb of Sydney Australia? Regards, Paul

By Paul May-26/2016 18:22:21

A

Hello Paul,
This item is presale item.
The payment will not be processed until 3-5 business days before product dispatch.
We will ship it out after presale time ends.

The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered. 
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Can you tell me,please,the precise value of the Specific Absorption Rate(SAR Value) for this product,Blackview BV 6000 4g Black? Thankyou!

By Catalin Dumitrascu May-22/2016 21:26:31

A

Hello Catalin,

Head SAR(EU) 0.285W/kg  Body SAR(EU) 0.399W/kg  Head SAR(USA) 0.77W/kg    Body SAR(USA) 1.17W/kg  


Q

Hello how many SIM cards

By vasily May-22/2016 11:45:52

A

Hello vasily,
It supports dual Micro SIM Cards.